Customer experience analyst Work, Jobs in Hickstead, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
10d
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
Data Analyst - Market Development
Atlas Copco Group —Burgess Hill
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
7d
Pricing Analyst
AXA —Royal Tunbridge Wells
- Up to £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Accounts Receivable Analyst
Bupa —Brighton
- £24,900 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
Quick apply
13d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
8h
Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
7d
1st Line IT Support Analyst FTC
Achieve together —Oxshott
- £28,325 a year
- Azure
- Customer service
- Windows
- Employee discount
Quick apply
IT Applications Manager - Principal Business Analyst
Rapiscan —Salfords
- ERP systems
- Project management
- Bachelor's degree
Senior Consultant Local Support
East Sussex County Council —Lewes
- Customer service
- Organisational skills
- Leadership
10d
Head of New Business Reporting
Legal & General Investment Management —Hove
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Technical Pricing Analyst
AXA —Royal Tunbridge Wells
- Communication skills
- Python
3h
Analytical Engineer
Claims Recruitment Services —Reigate
- SQL
- AWS
- Python
11d
Senior Decision Scientist
MPB —Brighton
- Full-time
- Hybrid work
- Master's degree
- SQL
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Head of New Business Reporting
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee discount
- Life insurance
Quick apply
Senior Workday HCM and Security Analyst
RSM UK —Crawley
- Full-time
- Hybrid work
- Presentation skills
Digital Product Owner (12-Month FTC)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee discount
Quick apply
20h
BI Data Analyst
Raven Housing Trust —Redhill
- £49,250 a year
- Hybrid work
- SQL
- Analysis skills
- Employee discount
7d
Management Information Analyst
Legal & General Investment Management —Hove
- Microsoft Excel
- SQL
- Employee discount
13d
Management Information Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Employee discount
Quick apply
13d

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

customer experience analyst jobs in hickstead, wsx

IT Service and Support Analyst

Senior Business Analyst (SaaS)

Data Analyst - Market Development

Pricing Analyst

Accounts Receivable Analyst

Junior MDM Analyst

Real Time Analyst

1st Line IT Support Analyst FTC

IT Applications Manager - Principal Business Analyst

Senior Consultant Local Support

Head of New Business Reporting

Technical Pricing Analyst

Analytical Engineer

Senior Decision Scientist

Head of New Business Reporting

Senior Workday HCM and Security Analyst

Digital Product Owner (12-Month FTC)

BI Data Analyst

Management Information Analyst

Management Information Analyst

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