Performance analyst Work, Jobs in Ardingly, Wsx (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
14d
Digital Analyst
Virgin Atlantic —Crawley
- Monday to Friday
- Hybrid work
- Microsoft Excel
- SQL
- Business
4d
Energy Billing Analyst
Optimised Group —Redhill
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Digital Product Owner (12-Month FTC)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Agile
- Communication skills
- Employee discount
Quick apply
7d
Website Coordinator
Hill's Pet Nutrition —Surrey
- £36,900 - £41,000 a year
- Google Suite
- Doctoral degree
- Bachelor's degree
7d
Technical Pricing Analyst
AXA —Royal Tunbridge Wells
- Up to £45,000 a year
- Communication skills
- Python
7d
Invoice Analyst
Bombardier —Westerham
- Word processing
- Bachelor's degree
- Mentoring
International Invoicing Manager
Bombardier —Westerham
- Microsoft Powerpoint
- English
- Analysis skills
4d
Analytical Engineer
Claims Recruitment Services —Reigate
- SQL
- AWS
- Python
Group Revenue Analyst
AB Boutique Hotels Ltd —Croydon
- Full-time
- Hotel
- Analysis skills
- Communication skills
Quick apply
10d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Junior Business Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- No degree
- Communication skills
- Employee discount
Quick apply
3d
Junior Business Analyst
Legal & General Investment Management —Hove
- No degree
- Communication skills
- Employee discount
3d
Senior Business Analyst
International Medical Group —Redhill
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- System design
IT Support Jr. / Service Desk Analyst Jr.
Kronia —Brighton
- £25,000 - £35,000 a year
- Full-time
- Customer service
- IT
- In-person
Quick apply
4d
Test Analyst
Legal & General Investment Management —Hove
- SQL
- Analysis skills
- Agile
- Employee discount
3d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
7d
Software Asset Management Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- IT
Test Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Agile
- Employee discount
Quick apply
3d
Business Insights Analyst x 2
SmartestEnergy —Worthing
- £38,000 - £40,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Presentation skills
Quick apply
6d

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year
14 days ago

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

performance analyst jobs in ardingly, wsx

Real Time Analyst

Digital Analyst

Energy Billing Analyst

Digital Product Owner (12-Month FTC)

Website Coordinator

Technical Pricing Analyst

Invoice Analyst

International Invoicing Manager

Analytical Engineer

Group Revenue Analyst

Senior Risk Pricing Analyst

Junior Business Analyst

Junior Business Analyst

Senior Business Analyst

IT Support Jr. / Service Desk Analyst Jr.

Test Analyst

Junior MDM Analyst

Software Asset Management Analyst

Test Analyst

Business Insights Analyst x 2

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