Support analyst Work, Jobs in Wrexham (with Salaries)

System Analyst / Tester
iCede Solutions Ltd —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- Maths
- In-person
- Work from home
- Sick pay
Quick apply
5d
Analyst
ALS —Hawarden
- £25,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
6d
Information Security Analyst
Swissport International AG —Runcorn
- Full-time
- Hybrid work
- IT
- Communication skills
12d
QA Automation Engineer
The Granite Group —Liverpool
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Azure
- APIs
- Flexible schedule
Quick apply
Claim Intelligence Analyst
The Granite Group —Liverpool
- £27,000 - £35,500 a year
- Full-time
- Hybrid work
- Time management
- Flexible schedule
Quick apply
7d
Document Configuration Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Scripting
- Flexible schedule
Quick apply
6h
Senior Data Analyst (Fixed-term Contract)
System C —Liverpool
- Salesforce
Associate Technical Delivery Manager
Radius Limited —Crewe
- Full-time
- Project management
- Agile
- Employee assistance programme
Quick apply
Customer Service Advisor
Barclays —Northwich
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
14d
Financial Planning Analyst - 12 month FTC
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
Quick apply
14d
Project Director - Controls Analytics
AECOM —Liverpool
- Full-time
- Hybrid work
- Engineering
- Leadership
Product Manager - Platforms
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Product management
- Agile
Quick apply
7h
Lead Game Security Engineer
Rebellion —Runcorn
- Full-time
- C++
- Leadership
- Free parking
- Relocation assistance
Quick apply
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
12d
Technical Support Analyst
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
- Employee discount
- Bereavement leave
13d
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
6d
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
7d
Population Health Management (PHM) Strategic Analyst
Betsi Cadwaladr University Health Board —Mold
- £58,379 - £65,723 a year
- Full-time
- English
13d
Laboratory Analyst-3
ALS —Hawarden
- £26,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount

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System Analyst / Tester

iCede Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Graduate | Full-time
£26,000 - £28,000 a year
5 days ago

Benefits

Company pension
Work from home
Private medical insurance
Sick pay

Qualifications

GCSE
English
Performance testing
Maths
System testing
IT support
Software testing
Communication skills

Full job description

Location: Liverpool L3
Working Pattern: Hybrid – 3 days per week in the office
Salary: £26,000–£28,000 DOE
Type: Full-Time, Permanent
Sector: Software / IT / Insurance Technology

About Us

iCede Solutions is a growing software business based in Liverpool. We build and support technology platforms used by global insurers to manage complex policy, claims and reporting processes.

We are looking for a thoughtful and analytical System Analyst / Tester to help us maintain high standards of quality, reliability and customer support as our platform continues to develop.

The Role

This is a varied role combining manual functional testing, regression testing, issue investigation and customer support.

You will need to understand how the system is intended to work, follow business rules and workflows through the platform, identify where functionality does not behave as expected, and clearly explain issues to developers, analysts, QA colleagues and customers.

The role is about more than checking screens or spotting text errors. You will need to think logically, question outcomes, investigate problems and understand the impact of defects on wider workflows, reporting and customer use.

You will also assist with our support helpdesk by reviewing customer queries, reproducing reported issues, gathering relevant information and liaising with technical colleagues and customers to support timely resolution.

Full training on the iCede platform will be provided.

Key Responsibilities

· Carry out manual functional and regression testing.

· Test new and amended functionality against requirements and business rules.

· Review requirements, release notes and system changes to identify areas requiring testing.

· Log, investigate and document defects clearly.

· Assess the impact of issues on wider workflows, reporting and customer use.

· Assist with customer support tickets, including triage, investigation and updates.

· Reproduce customer-reported issues and document findings.

· Liaise with developers, analysts, QA colleagues and customers.

· Help maintain test cases, support records and training documentation.

· Re-test fixes and confirm issues have been resolved.

· Escalate unclear requirements, blocked testing or potential risks promptly.

What We’re Looking For

We are looking for someone who is analytical, curious, organised and customer-focused. You should be comfortable learning software systems, working through problems logically, documenting issues clearly and communicating professionally with both colleagues and customers.

You will need to be detail-oriented, but also able to recognise when an issue may have a wider functional or customer impact.

Essential Criteria

· GCSE English and Maths at grade C/4 or above, or equivalent.

· Strong written English and clear communication skills.

· Good analytical and problem-solving ability.

· Ability to understand processes, workflows and cause-and-effect across a system.

· Comfortable using software systems and learning new technology.

· Confidence communicating with customers and colleagues professionally.

· Right to work in the UK.

· Within reasonable commuting distance of Liverpool City Centre, L3.

Desirable Criteria

· Degree in any discipline.

· Previous experience in software testing, QA, IT support, or customer support.

Selection Process

Shortlisted candidates may be asked to complete a short practical testing and support exercise. Prior knowledge of the iCede platform is not required.

What We Offer

· Salary of £26,000–£28,000, depending on experience and relevant skills.

· Hybrid working, with 3 days per week in our Liverpool office.

· MacBook Pro.

· Private healthcare.

· Pension contributions matched up to 6%.

· 25 days’ holiday, plus bank holidays.

· Learning and development budget.

· Opportunity to develop your testing, support, QA and software knowledge in a growing technology business.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Private medical insurance
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in wrexham

System Analyst / Tester

Analyst

Information Security Analyst

QA Automation Engineer

Claim Intelligence Analyst

Document Configuration Analyst

Senior Data Analyst (Fixed-term Contract)

Associate Technical Delivery Manager

Customer Service Advisor

Financial Planning Analyst - 12 month FTC

Project Director - Controls Analytics

Product Manager - Platforms

Lead Game Security Engineer

IT Support Analyst

Service Support Team Analyst

Technical Support Analyst

IT Support Analyst (On Site)

Underwriting Senior Analyst

Population Health Management (PHM) Strategic Analyst

Laboratory Analyst-3

I want to receive the latest job alerts for support analyst in wrexham

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