Customer experience advisor Work, Jobs in Bargoed, Cay (with Salaries)

Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Customer service
- Communication skills
Customer Service & Sales Advisor
NFU Mutual —Cardiff
- £26,773 a year
- Full-time
- Travel
- Data entry
- Communication skills
- Annual leave
- Employee discount
8d
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
14d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
7d
Retail Sales Advisor - Cardiff
Oak Furnitureland —Cardiff
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
22h
General Sales Assistant (Perm)
Matalan —Cwmbran
- Full-time
- Customer service
- Retail sales
- Employee discount
Quick apply
20h
Head of People
Cwm Taf Morgannwg University Health Board —Abercynon
- £67,583 - £78,530 a year
- Full-time
- Hybrid work
- Recruiting
- Leadership
- Analytics
10d
Customer Hub Advisor
Sopra Steria —Newport
- £26,298 a year
- Hybrid work
- Organisational skills
- Annual leave
Tesco Travel Money Advisor
Travelex —Newport
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Senior Assistant, HR Services – People Service Desk
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
20h
Retail Travel Advisor
TUI Group —Newport
- From £13.09 an hour
- Weekend availability
- Employee discount
22h
Sales Advisor
Storage Giant —Cardiff
- £26,436.80 - £28,436.80 a year
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Free parking
Quick apply
2h
Telesales Advisor
Valley Telecommunications Ltd —Pontypridd
- £22,308 - £33,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Dispenser
Boots —Abertillery
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Customer Sales & Bookings Advisor
VAPOR CLEAN —Weston-super-Mare
- From £13.45 an hour
- Full-time
- Microsoft Word
- Sales
- In-person
- Free parking
- Employee discount
Quick apply
8d
Customer Services Advisor
Halfords —Llantrisant
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Human Resources Advisor
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Travel
- Human resources
- Communication skills
- Free parking
- Employee discount
Specialist Mortgage Advisor
GoBear Loans —Cardiff
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
General Sales Assistant (8 hours Temp)
Matalan —Merthyr Tydfil
- 8 hour shift
- Customer service
- Retail sales
- Employee discount
Quick apply
1d
Customer Sales Advisor
Halfords —Cwmbran
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
8d

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customer experience advisor jobs near bargoed, cay

Customer Service Advisor - Days

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£26,500 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months).

Salary

£26,500 starting salary.

Shifts ☎️

- 37.5 hours per week

- Monday - Saturday, between 8am - 8pm on a 6-week shift pattern.

- You will only work 1 in 6 Saturdays, and just 1 week of shifts til 8pm in the 6 week rotation.

Customer Service Team
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. You will play an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible.

What You'll Be Doing ️

Providing friendly, professional support to customers via phone, email, and live chat
Resolving issues efficiently while taking full ownership of each case from start to finish
Listening carefully to understand concerns and delivering fair, practical solutions
Keeping up to date with products and policies to ensure accurate guidance and information is provided
Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
Recognising customers who may need additional support and ensuring they receive the help they need

We're Looking For

Strong customer service experience within a contact centre environment
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally
Sound judgement and confidence when managing complex or sensitive customer enquiries
Proven ability to handle a high volume of requests while maintaining accuracy and quality
Proactive attitude, with a strong focus on resolving issues at the first point of contact
Empathetic and curious nature, with a genuine passion for helping people

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

Even if you don't have all of the necessary skills, we still encourage you to apply.

Interview Process

Stage 1: First stage: 15-minute intro and values call with Talent Partner (Video call)
Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

customer experience advisor jobs in bargoed, cay

Customer Service Advisor - Days

Customer Service & Sales Advisor

Customer Service Advisor

Digital Customer Service Advisor

Retail Sales Advisor - Cardiff

General Sales Assistant (Perm)

Head of People

Customer Hub Advisor

Tesco Travel Money Advisor

Senior Assistant, HR Services – People Service Desk

Retail Travel Advisor

Sales Advisor

Telesales Advisor

Dispenser

Customer Sales & Bookings Advisor

Customer Services Advisor

Human Resources Advisor

Specialist Mortgage Advisor

General Sales Assistant (8 hours Temp)

Customer Sales Advisor

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