It service manager Work, Jobs in Cadnam, Ham (with Salaries)

Technical Service Manager
Arrive —Poole
- Master's degree
- Project management
- Contracts
Quick apply
Data and Insights (DAIT) Team Manager
Isle of Wight Council —Newport
- £44,209 - £47,107 a year
- Full-time
- Leadership
- Analytics
- Annual leave
- Employee discount
Project Manager
Draken —Bournemouth
- Engineering
- Project management
- No degree
Product Owner - 12 Month FTC
AXA —Bournemouth
- Product management
3d
Security Operations Team Manager
LV= Life & Pensions —Bournemouth
- Hybrid work
- AWS
- Analysis skills
- Financial services
- Employee assistance programme
- Employee discount
Senior Backend Developer (PHP)
Total Security Limited —Fareham
- Up to £60,000 a year
- Full-time
- Bar
- Analysis skills
- APIs
- Annual leave
- Gym membership
Quick apply
Head of Release Management
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Engineering
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Product Operations Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- SharePoint
- Analytics
- Annual leave
- Employee assistance programme
10d
Lead Technical Program Manager
JPMorganChase —Bournemouth
- Full-time
- Agile
- AI
- Leadership
4d
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
Quick apply
Senior Software Engineer (Salesforce)
Vitality —Bournemouth
- Salesforce
- Mentoring
- Leadership
Principal Product Designer
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Employee assistance programme
5d
Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)
Cubic Corporation —Salisbury
- Full-time
- PMP
- Engineering
- Project management
Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
12d
IT Manager
GreatFind Recruitment —Salisbury
- £44,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
16h
Service Operations Manager
SSE —Portsmouth
- £59,800 - £89,800 a year
- Full-time
- Employee discount
6d
ICT Senior Analyst
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- Agile
- In-person
- Annual leave
- Employee assistance programme
12d
IT Infrastructure Service Manager - Network and Data centre
Yunex Traffic —Poole
- Full-time
- Management
- IT
- Communication skills
Lead Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Team management
- Time management
4d
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT

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Technical Service Manager

Arrive
Poole

Quick apply

Job details

Qualifications

Jira
Contract management
Master's degree
Project management
B2B
Contracts
ServiceNow
Project management methodology
Technical project management
Communication skills

Full job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

Within Flowbird, the Technical Service Manager serves as the primary point of convergence between client relations and the technical execution of operational support ("Run"). In a highly demanding environment, their main role is to guarantee the execution of maintenance contracts while protecting and functionally coordinating the technical support team (L2). They act as a "shield" against client escalations and the operational coordinator of technical resolutions.

How to make an impact

Client Relationship Management: Act as the primary and single point of escalation for clients during major incidents, leading technical committees, crisis meetings and backlog arbitration with clients.
Take ownership of and guarantee compliance with SLAs. Monitor key performance indicators (KPIs) to measure service quality and efficiency. Produce and analyze trend reports for clients and management.
Contractual Tracking : identify risk or opportunity areas for amendments (addenda) to increase revenue and margins.
Assess escalation risks, manage complex and/or contentious conflicts with discretion, and rebuild trust with demanding clients.
Take responsibility for risk management, including alerting management to any hazardous situations regarding assets and personnel.
Technical Team Supervision Support: Ensure strict prioritization, assignment, and tracking of tickets (Jira / ServiceNow).
Manage the internal execution of maintenance contracts: communication, technical decisions, and tracking of schedules and associated tasks.
Internal Interface: Coordinate actions between Support, R&D (Engineering), and project deployment (Delivery) teams to ensure a smooth transition from "Build" to "Run."
Participate in defining and harmonizing global support processes (notably between France, the UK, and Australia).

About you

Emotional Intelligence and Resilience: Strong ability to manage crisis situations, absorb client pressure, and demonstrate assertiveness.
Unifying Leadership: Ability to lead, reassure, and motivate a technical team under a heavy workload
Diplomatic Tact: Excellent communication skills to manage both external client expectations and internal development constraints.
Pragmatism: Solution-oriented ("problem-solver") with the ability to make quick decisions in tense environments.

Your background

Complex Project Management: Mastery of technical project management methodologies and maintenance contract monitoring.
Technical Background: Good knowledge of system architectures, ticketing tools (Jira, ServiceNow), support processes, and ideally the ticketing / public transport industry.
Master’s degree (or equivalent BAC+4/BAC+5) in Engineering, IT, or Project Management.
Minimum of 5 years of combined experience in operational B2B/B2G contract management and technical coordination (Support/IT).

This role is based in Poole

Quick apply

Refine Your Search

it service manager jobs in cadnam, ham

Technical Service Manager

Data and Insights (DAIT) Team Manager

Project Manager

Product Owner - 12 Month FTC

Security Operations Team Manager

Senior Backend Developer (PHP)

Head of Release Management

Product Operations Manager

Lead Technical Program Manager

Service Desk Analyst

Senior Software Engineer (Salesforce)

Principal Product Designer

Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)

Digital Service Desk Manager

IT Manager

Service Operations Manager

ICT Senior Analyst

IT Infrastructure Service Manager - Network and Data centre

Lead Support Technician

Service Delivery Manager

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