Application support analyst Work, Jobs in Harborne, Wmd (with Salaries)

Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
14h
Senior Application Support Analyst
Capita —Coventry
- Full-time
- Microsoft Excel
- Azure
- Oracle
- Work from home
3d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
2d
IT Production Support Analyst
Corpay —Walsall
- Full-time
- Computer Science
- SQL
- Analysis skills
- Annual leave
- Life insurance
Data Quality Officer
West Midlands Fire Service —Birmingham
- £35,412 - £37,280 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Employee assistance programme
9d
Finance Systems Support Analyst
Orbit Group —Coventry
- £32,417 - £40,521 a year
- Microsoft Excel
- English
- Leadership
9d
Process Developer
TLT —Birmingham
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- ERP systems
- No degree
- IT
Compliance Incident Analyst
Capgemini Sogeti —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
14d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Maths
- Bachelor's degree
Automation Tester
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Azure
- Java
- JavaScript
- Employee assistance programme
- Employee discount
Quick apply
Data Analyst
Smiths Group —Birmingham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Data analysis skills
- SQL
- Employee assistance programme
Project Controls Data & Reporting Analyst
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Construction experience
Data Quality Systems Specialist
Sanctuary Group —Worcester
- £47,736 - £57,326 a year
- Full-time
- DevOps
- Agile
- Annual leave
- Employee discount
Quick apply
Corporate Planning & Management, Procurement Customer Journey, Associate, Business Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Senior Data & Analysis Lead
Cabinet Office —Birmingham
- £43,760 - £47,413 a year
- Part-time
- SQL
- Analysis skills
- Presentation skills
- Annual leave
13d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Housing Business Systems Analyst
Tamworth Borough Council —Tamworth
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- English
- Organisational skills
2d

I want to receive the latest job alerts for application support analyst in harborne, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support analyst jobs near harborne, wmd

Application Support Analyst

Sensical Services Ltd -
Coventry

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year
14 hours ago

Benefits

Health & wellbeing programme
Additional leave
Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Microsoft Outlook
Management
Incident management
Customer service
Organisational skills
IT
Customer support
Application support
Communication skills

Full job description

First Line Application Support Analyst

Coventry, CV1 2TT
£26,000 – £32,000 depending on experience
Office-based
Permanent, Full-Time

Sensical, a London-based IT MSP, is hiring a 1st Line Application Support Analyst to join our Coventry team. This is an entry-level support role focused on logging, triaging and resolving application support tickets, or escalating them where needed. It would suit someone with 1-2 years of customer-facing experience, ideally in application support, product support, bug tracking, QA support, service desk or a similar environment where accurate issue capture and ticket ownership are important.

The Role

You will support users of custom line-of-business applications by gathering clear information, completing initial checks, keeping tickets updated and ensuring issues are resolved or escalated appropriately.

Handle incoming incidents and requests by phone, email and portal.
Accurately log and maintain tickets, including issue details, affected system and user context.
Triage, categorise and troubleshoot application issues using documented checks.
Monitor assigned tickets, including internal follow-up, and provide timely, professional customer updates.
Resolve issues where possible or escalate to the right team or third party.
Coordinate with the wider team to ensure information and documentation flow clearly and promptly.
Carry out administrative tasks, including data entry.
Flag recurring issues or patterns that may need wider review.

Personal Competencies and Behaviours

Excellent written and verbal communication.
Professional attitude, able to work with stakeholders at all levels of an organisation.
Excellent organisational skills, with the ability to reprioritise tasks efficiently.
Methodical approach with the ability to follow agreed processes.
Excellent attention to detail, naturally curious and able to ask good questions.
Customer service focus, with good ownership and a desire to go above and beyond.
Comfortable learning new applications, workflows and systems.
A passion for IT and an interest in business applications, software behaviour and customer support.

Technical Skills

The successful candidate should have good user-level confidence with applications, a structured approach to issue investigation and the ability to follow internal processes.

Essential:

Good user-level knowledge of Windows desktop applications.
Basic understanding of Microsoft 365 applications (e.g., Outlook, Teams, Word, Excel).
Understanding of passwords, user accounts, permissions and access-related issues.
Ability to follow technical or process documentation carefully and record outcomes accurately.

Useful experience or aptitude:

Experience using a ticketing, service desk, or case management system.
Experience writing clear internal support documentation.
Ability to capture steps to reproduce issues and identify expected vs unexpected behaviour.
Awareness of user errors, data quality, workflows, configuration and permissions.
Awareness of ITIL or basic incident management.
Desirable background:
Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

Desirable background:

Experience in software, product support, bug tracking or a service desk environment.
Experience supporting non-technical users with application issues.
Any relevant entry-level IT, software support, customer service or service management experience.

The Company

Sensical Services Ltd is a small, fast-growing IT consultancy and managed services provider based in the City of London. We are a friendly, supportive team delivering high-quality IT support to small and medium-sized organisations, including clients in financial services. We are an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees.

Benefits

· Annual bonus
· Pension scheme, up to 4% match
· Birthday day off
· Perkbox discount scheme
· Training and ongoing certification
· Employee Assistance Programme
· Vitality private health insurance, including dental, optical and mental health
· Enhanced sick pay
· Season ticket loan
· Cycle to Work scheme
· Bring Your Own Device allowance
· Regular staff events and office refreshments

Please note that some benefits only become available after completion of any probationary period.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Private dental insurance
Private medical insurance
Referral programme

Ability to commute/relocate:

Coventry CV1 2TT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How would you rate your IT technical ability from 1 to 5?

1 = none/beginner; 3=average user; 5= able to provide support

Experience:

Application support: 1 year (preferred)
IT, software support, customer service or service management : 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support analyst jobs in harborne, wmd

Application Support Analyst

Senior Application Support Analyst

Head of Systems Improvement

IT Production Support Analyst

Data Quality Officer

Finance Systems Support Analyst

Process Developer

Business Analyst

Compliance Incident Analyst

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Automation Tester

Data Analyst

Business Analyst

Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,

Project Controls Data & Reporting Analyst

Data Quality Systems Specialist

Corporate Planning & Management, Procurement Customer Journey, Associate, Business Analyst, Birmingham

Senior Data & Analysis Lead

Infrastructure Services Senior Analyst

Housing Business Systems Analyst

I want to receive the latest job alerts for application support analyst in harborne, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected