Customer relations Work, Jobs in Hedge End, Ham (with Salaries)

Customer Service Assistant
Regency Living —Fareham
- £25,500 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Advisor - Private Medical Insurance
Aviva —Eastleigh
- £26,900 - £33,885 a year
- Part-time
- Employee discount
2d
Customer Relations Officer
SUEZ —Fareham
- £30,585 a year
- Full-time
- Communication skills
Employee Relations Advisor
Portsmouth City Council —Portsmouth
- £39,151 - £42,838 a year
- Hybrid work
- Customer service
- Conflict management
- Human resources
3d
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Computer literacy
- Writing skills
- Annual leave
- Sick pay
Quick apply
Senior Carer Relations Consultant
Access Care Management Limited —Stockbridge
- £30,000 a year
- Full-time
- Continuous improvement
- Recruiting
- In-person
- Free parking
- Annual leave
Quick apply
Female Casual Support Worker
Advance Housing and Support Ltd —Southampton
- £13.33 - £14.94 an hour
- Weekend availability
- Medication administration
- English
- Annual leave
- Employee assistance programme
Business Support Officer
Portsmouth City Council —Portsmouth
- £26,473 - £28,239 a year
- Hybrid work
- Microsoft Outlook
- Databases
- Organisational skills
13d
HR Administrator
Southampton Solent University —Southampton
- £28,381 - £32,546 a year
- Full-time
- Microsoft Word
- Administrative experience
- Recruiting
Administrator
GXO Logistics —Portsmouth
- £27,000 a year
- Full-time
- Administrative experience
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Representative
Curium Pharma —Portsmouth
- Microsoft Word
- Analysis skills
- Organisational skills
Assistant Team Manager
Quilter —Southampton
- Full-time
- Continuous improvement
- Training & development
- Communication skills
5d
Material Scientist - Polymer Formulation & Material Develpoment
Circular11 —Fareham
- £30,000 - £40,000 a year
- Full-time
- Laboratory experience
- Master's degree
- Quality control
Quick apply
Club Host
Genting —Southampton
- £26,622 a year
- Full-time
- Customer service
- Employee assistance programme
Quick apply
Employee Relations Consultant - FTC until April 2027
Carnival UK —Southampton
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
6d
Production Planner & Cost Administrator
James Walker Group —Bordon
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
Quick apply
13d
Registered Support Manager
Advance Housing and Support Ltd —Gosport
- £42,176.96 - £44,176.96 a year
- Weekend availability
- Business development
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
13d
HR Generalist
Eaton —Titchfield
- Management
- Master's degree
- Bachelor's degree
Casual Support Worker
Advance Housing and Support Ltd —Gosport
- £15.44 - £17.30 an hour
- Weekend availability
- Medication administration
- English
- Annual leave
- Employee assistance programme
2d
Senior Practitoner
Advance Housing and Support Ltd —Portsmouth
- £29,769.39 a year
- Weekend availability
- Management
- Computer skills
- Training & development
- Annual leave
- Employee assistance programme
13d

I want to receive the latest job alerts for customer relations in hedge end, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Assistant

Regency Living -
Fareham

Quick apply

Job details

Permanent | Full-time
£25,500 - £28,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
Case record updates
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Communication skills

Full job description

Job Summary

Join our dynamic team as a Customer Care Assistant and become the friendly, proactive voice that supports our valued homeowners! In this energetic role, you will be the first point of contact, providing exceptional service and ensuring every homeowner feels heard, valued, and satisfied. Your enthusiasm and problem-solving skills will help foster positive relationships, resolve enquiries efficiently, and contribute to a welcoming environment.

Duties

To deliver a high standard of customer service by managing queries from homeowners (typically received in writing and via telephone) ensuring those queries are followed through to resolution.
To be proactive in ensuring homeowners are kept up to date with the progress of their query, complaint or question.
To resolve issues raised by homeowners promptly by identifying solutions or escalating complex cases appropriately.
To provide clear, accurate information to homeowners on policies, procedures, rules and regulations
To prepare clear, articulate, homeowner-friendly communications, notices, e-mails and letters.
To record all interactions with homeowners on the internal CRM system, maintaining accurate, GDPR-compliant records.
To support the Customer Care Manager with Resident Association meetings including the tracking and monitoring of action points, feeding back as appropriate.
To manage homeowner snagging issues by recording, prioritising and coordinating repairs with manufacturers and contractors keeping our homeowners updated throughout.
To conduct courtesy calls with new homeowners and assess customer satisfaction.
To liaise with manufacturers, contractors and suppliers to coordinate aftersales works in accordance with service level agreements.
To maintain accurate records in relation to statutory review notices for pitch fee requests and receipts, monitoring which homeowners have paid and which have not
To identify disputed reviews and escalate appropriately
To prepare and maintain documentation to support first-tier tribunal (Property Chamber) applications
To maintain accurate records of all homeowner correspondence in relation to pitch fees, disputes, payment status and tribunal actions.
To monitor key deadlines and ensure records are readily available for audit, legal proceedings and regulartory compliance.

Qualifications

Excellent communication skills with a friendly and professional demeanor
Ability to build positive, respectful relationships with homeowners and deliver a professional but empathetic service
Strong written and verbal communication skills with a confidential and professional telephone manner
Good computer literacy and familiarity with customer service software or CRM systems preferred
Previous experience in customer service
A positive attitude, enthusiasm for helping others, and a team-oriented mindset

This role is perfect for motivated individuals eager to develop their interpersonal skills while contributing to a positive customer experience. We value diversity and are committed to creating an inclusive environment where everyone can thrive. Join us today and be part of a vibrant team dedicated to excellence in customer care!

Pay: £25,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Please note: this role is 100% office based (Monday to Friday) - please confirm your understanding before proceeding to submit your application.

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in hedge end, ham

Customer Service Assistant

Customer Advisor - Private Medical Insurance

Customer Relations Officer

Employee Relations Advisor

Resident Experience Associate

Senior Carer Relations Consultant

Female Casual Support Worker

Business Support Officer

HR Administrator

Administrator

Customer Service Representative

Assistant Team Manager

Material Scientist - Polymer Formulation & Material Develpoment

Club Host

Employee Relations Consultant - FTC until April 2027

Production Planner & Cost Administrator

Registered Support Manager

HR Generalist

Casual Support Worker

Senior Practitoner

I want to receive the latest job alerts for customer relations in hedge end, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected