Concession manager Work, Jobs in Teddington, Gtl (with Salaries)

General Manager - Customer Experience
GTS Rail Operations Limited —London
- Continuous improvement
- No degree
- Leadership
- Employee discount
Sales Associate, Harrods, London
Jimmy Choo —London
- Up to £1,000,000 a year
- Full-time
- Sales
- English
- Communication skills
5d
Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St)
Tommy Hilfiger —London
- Full-time
- Customer service
- Conflict management
- Training & development
Retail Market Manager (UK & France Regions), London
Orlebar Brown —London
- Weekend availability
- Customer service
- Organisational skills
- Retail management
- Annual leave
- Employee discount
Sales Advisor - Relay - Heathrow Airport
Lagardère Travel Retail (UK & IRE) —Hounslow
- £14.80 an hour
- Full-time
- Customer service
- Cash handling
- Communication skills
Quick apply
12d
Store Manager - London (Sloane Square)
Audley —London
- £50,000 - £55,000 a year
- Weekend availability
- Microsoft Word
- Team management
- Recruiting
- Employee assistance programme
- Employee discount
Visual Merchandising Manager/ VM Manager
Aspinal of London —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Merchandising
- Organisational skills
Quick apply
Kitchen Manager
TRG Concessions - wagamama Heathrow Airport T5 —Hounslow
- £37,365 - £45,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Regional Operations Manager
JIK-Integral UK Limited —London
- Full-time
- Continuous improvement
- Travel
- Contracts
Quick apply
Product and Applications Manager
The Restaurant Group Ltd —London
- £50,000 - £55,000 a year
- Full-time
- POS
- SharePoint
Quick apply
Assistant Manager
Elior UK —London
- £39,629 a year
- Full-time
- Customer service
- Restaurant management
- Recruiting
- Paid training
Quick apply
13d
Performance Analysis Manager
GTS Rail Operations Limited —London
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Pricing Manager
Zoopla —London
- Full-time
- Hybrid work
- AI
- Annual leave
Quick apply
Accounting Manager - Accounts Payables
Lagardère Travel Retail (UK & IRE) —Victoria
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
- Life insurance
Quick apply
9d
Assistant Manager
TRG Concessions - Slim Chickens Heathrow Airport T3 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Restaurant management
- Leadership
- Employee discount
Quick apply
Store Manager Designate
David Clulow —London
- Customer service
- Team management
- Training & development
2d
Department Manager, Women's Designer
Selfridges —London
- Business development
- Training & development
- Retail management
10d
Department Manager, Food Hall
Selfridges —London
- Hybrid work
- Customer service
- Recruiting
- Training & development
- Store discount
- Annual leave
5d
18hr Sales Assistant, Rodd & Gunn- Elys Wimbeldon
Rodd&Gunn UK Ltd —London
- £12.80 - £13.00 an hour
- Weekend availability
- Customer service
- English
- In-person
- Employee discount
Quick apply
2d
Store Manager
David Clulow —Loughton
- Customer service
- Retail management

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General Manager - Customer Experience

GTS Rail Operations Limited
London

Apply Now

Job details

Benefits

Company pension
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Leadership
Communication skills
Analytics

Full job description

The Role:

We are seeking an exceptional Head of Customer Experience (General Manager) to lead the end-to-end delivery of our Customer Experience strategy across the Elizabeth line.

This is a senior leadership role with responsibility for shaping how customers experience our service every day — from information and accessibility to community engagement and service transformation. You will lead a large, multidisciplinary team and play a pivotal role in delivering our mission of “excellence every time.”

What you will do:

Lead the development and delivery of the Customer Experience Plan, Annual Community Engagement Plan, and Accessibility Plan, ensuring alignment with concession obligations and strategic objectives.
Act as the senior champion for customers across the organisation, embedding customer needs and lived experience into service design and operational decision-making.
Provide strategic leadership across customer experience, customer information, accessibility and inclusion, customer insight, community engagement, publicity, rail replacement, and the Step-In Programme.
Drive performance against customer-facing contractual regimes and KPIs, including CSS, QPR, TUAG, accessibility targets, station ambience, and stakeholder engagement measures.
Oversee major transformation and improvement programmes such as the Customer Dashboard, Voice of the Customer, Customer Information Transformation, Step-In Programme, Try a Train, Aira app, and Access Advisory Panel.
Establish and lead strong customer-centric governance, ensuring effective reporting, escalation, and data-led decision-making.
Build and sustain a high-performing, inclusive leadership culture through coaching, development, and role modelling GTS values.
Work collaboratively with operational and corporate teams to ensure seamless customer outcomes, particularly during disruption and service recovery.
Deputise for the Customer Experience Director when required and represent GTS at senior internal and external forums.
Participate in the senior on-call rota and step in during disruption to support customer-facing colleagues and customers across the network.
Act as a senior ambassador for community engagement and social value, ensuring GTS remains responsive to the communities it serves.

What you will bring:

A degree-level qualification (or equivalent experience), ideally in business, transport, public policy, or a related field; postgraduate qualification desirable.
Proven experience leading large, multi-disciplinary teams and delivering complex strategic programmes in a regulated environment.
Strong understanding of customer experience performance frameworks, including customer satisfaction and community engagement regimes.
Demonstrated ability to design and implement customer-centric strategies, governance models, and continuous improvement programmes.
High data literacy, with experience using customer insight, dashboards, and performance analytics to drive decision-making.
Excellent stakeholder management skills, with the ability to influence at senior levels internally and externally.
Knowledge of transport operations, public service delivery, accessibility, and social value frameworks.
A collaborative, inclusive leadership style with outstanding communication skills.
Resilience, adaptability, and the confidence to lead through change and ambiguity.
A strong personal commitment to safety, environmental responsibility, inclusivity, and continuous improvement.

Benefits and Rewards

Travel Benefits (discretionary):

Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Star Hub: A dedicated online benefits platform for retail and entertainment discounts

About Us

GTS values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.

Apply Now

Refine Your Search

concession manager jobs in teddington, gtl

General Manager - Customer Experience

Sales Associate, Harrods, London

Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Oxford St)

Retail Market Manager (UK & France Regions), London

Sales Advisor - Relay - Heathrow Airport

Store Manager - London (Sloane Square)

Visual Merchandising Manager/ VM Manager

Kitchen Manager

Regional Operations Manager

Product and Applications Manager

Assistant Manager

Performance Analysis Manager

Pricing Manager

Accounting Manager - Accounts Payables

Assistant Manager

Store Manager Designate

Department Manager, Women's Designer

Department Manager, Food Hall

18hr Sales Assistant, Rodd & Gunn- Elys Wimbeldon

Store Manager

I want to receive the latest job alerts for concession manager in teddington, gtl

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