Software support analyst Work, Jobs in Blackwater, Ham (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
2d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- IT
- Restaurant
- Communication skills
Quick apply
11d
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Windows
- Supervising experience
10d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Azure
- Windows
- SQL
- Employee assistance programme
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
IT Finance & Projects Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
Pricing Analyst
Allianz —Guildford
- £41,000 - £43,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Employee discount
1d
Systems Ops Analyst
Epicor —Bracknell
- Full-time
- Azure
- Windows
- SQL
Software Developer
VAS INFOTECH LIMITED —Ashford
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- Agile
Quick apply
Revenue Management Analyst
APCOA —Uxbridge
- Full-time
- Microsoft Excel
- Master's degree
- SQL
Quick apply
Lead Business Analyst
Northrop Grumman —London
- Analysis skills
- Travel
- Agile
Data Manager (CR3117)
Animal and Plant Health Agency —Weybridge
- £38,795 - £41,375 a year
- Overtime
- Microsoft Access
- Doctoral degree
- Engineering
- Annual leave
- Employee discount
13d
Big Data - Software Developer
Computewell —Slough
- Azure
- Oracle
- Computer Science
Benefits Communications Senior Analyst
UL Solutions —Basingstoke
- English
- Bachelor's degree
- Human resources
- Annual leave
5d
Project Manager
HighPoint —Greenford
- Full-time
- Computer Science
- PMP
- Project management
Apprentice Service Delivery Analyst
Intec Business Colleges —Reading
- £16,000 a year
- Temporary
- Customer service
- IT
- In-person
Quick apply
13d
Project and Change Manager
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- PMP
- ERP systems
- Project management
GM/Director of Product BigChange
BigChange —Reading
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
8d

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year
2 days ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
LAN
Windows
Microsoft Office
ITIL
DNS
Mac OS
IT
TCP/IP
Communication skills
VPN

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

software support analyst jobs in blackwater, ham

Service Desk Analyst

1st Line Support Analyst

Junior IT Support Analyst

Senior IT Customer Support Analyst, Desktop Support

IT Support Technician

3rd Line Support Analyst

2nd Line Support Analyst

IT Finance & Projects Analyst

Pricing Analyst

Systems Ops Analyst

Software Developer

Revenue Management Analyst

Lead Business Analyst

Data Manager (CR3117)

Big Data - Software Developer

Benefits Communications Senior Analyst

Project Manager

Apprentice Service Delivery Analyst

Project and Change Manager

GM/Director of Product BigChange

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