Technology management occupations Work, Jobs in Daventry, Nth (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Project Manager - PMO and R&D
London Electric Vehicle Company (LEVC) —Coventry
- £50,000 a year
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
- Free parking
- Annual leave
IT Service Delivery Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- DevOps
- Organisational skills
- IT
- Store discount
- Employee assistance programme
Staff - Head of Digital and Technology
Northamptonshire Police —Wellingborough
- £87,993 - £94,149 a year
- Full-time
- No degree
- Contracts
- In-person
- Free parking
- Store discount
6d
Lead Engineer / Planner
GE Vernova —Rugby
- Full-time
- Microsoft Excel
- Engineering
- ERP systems
Senior IT Service Delivery Leader, SAP PS and SD
Cummins Inc. —Wellingborough
- Computer Science
- Analysis skills
- No degree
Programmes Lead
Safran —Banbury
- Full-time
- Management
- Engineering
- Master's degree
Project Manager (UK)
Xtremepush —Milton Keynes
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Agile Coach
Tgw Group —Market Harborough
- Mentoring
- Software development
- Agile
Quick apply
Process Analyst - Operations Support
Boeing —Milton Keynes
- Analysis skills
- Life insurance
PROGRAM MANAGER - AEROSPACE AND DEFENSE EMEA
HUBER+SUHNER —Bicester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Senior Project Manager
FCDO Services —Hanslope
- £58,209 - £66,877 a year
- Full-time
- Project management
- Presentation skills
- Agile
- Annual leave
5d
SAP Service Delivery Lead - BAU
Cummins Inc. —Wellingborough
- Computer Science
- ERP systems
- Bachelor's degree
Insurance Claims Application Lead
DHL —Milton Keynes
- Salesforce
- Engineering
- Master's degree
DPS Project Lead
BAM Nuttall —Wellingborough
- Hybrid work
- Travel
- Contracts
- Construction experience
Technical Product Owner
Barclays —Northampton
- Product management
9d
Senior Technical Oracle Fusion Project Manager - 15 Month FTC
GXO Logistics —Northampton
- Up to £90,000 a year
- Oracle
- ERP systems
- Annual leave
- Employee assistance programme
6d
Medical Sector Manager
DCA Design International Limited —Warwick
- Overtime
- Engineering
- Project management
- In-person
Problem Manager (FCDO)
Synapri —Milton Keynes
Platform Integration - Planning Lead (Automotive)
Expleo —Gaydon
- Microsoft Outlook
- Engineering
- No degree

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technology management occupations jobs near daventry, nth

IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

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Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

31 July 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CF1

Apply Now

Refine Your Search

technology management occupations jobs in daventry, nth

IT Incident and Problem Manager

Project Manager - PMO and R&D

IT Service Delivery Manager

Staff - Head of Digital and Technology

Lead Engineer / Planner

Senior IT Service Delivery Leader, SAP PS and SD

Programmes Lead

Project Manager (UK)

Agile Coach

Process Analyst - Operations Support

PROGRAM MANAGER - AEROSPACE AND DEFENSE EMEA

Senior Project Manager

SAP Service Delivery Lead - BAU

Insurance Claims Application Lead

DPS Project Lead

Technical Product Owner

Senior Technical Oracle Fusion Project Manager - 15 Month FTC

Medical Sector Manager

Problem Manager (FCDO)

Platform Integration - Planning Lead (Automotive)

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