Personal banking manager Work, Jobs in Birmingham, Wmd (with Salaries)

Team Leader Fraud Telephony
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Management
- Organisational skills
- Financial services
- Employee discount
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
7d
Property Management Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
Delivery Manager Capability Lead
The King's Trust —Birmingham
- £29,290 - £41,256 a year
- Full-time
- Travel
- Annual leave
- Employee discount
13d
Reward Lead
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
Head of QHSE, Power and Grid
Mitie —Birmingham
- Full-time
- Civil engineering
- Leadership
- Communication skills
- Employee discount
Housekeeper
Greystar Real Estate Partners LLC —Coventry
- Full-time
- Customer service
- Maintenance
- English
Fraud Professional - Senior
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Financial services
- Employee discount
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
12d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
11d
Associate Director
Nationwide Building Society —Birmingham
- £42,400 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Travel
10d
Credit Officer - SME
Lloyds Banking Group —Birmingham
- £67,023 - £74,470 a year
- Full-time
- Hybrid work
- Communication skills
11h
Regional Lead - Direct Relationship Management - Midlands
Allica Bank —Birmingham
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
12d
Talent Acquisition Project Coordinator
The King's Trust —Birmingham
- £24,479 - £28,050 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
3d
Proposition Manager - Everyday Banking - 12 Month FTC
Coventry Building Society —Coventry
- £44,200 - £60,000 a year
- Data analysis skills
- Agile
- Financial services
14d
Compliance-Birmingham-Associate-Regional Compliance
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Employee assistance programme
Credit Officer - Mid Markets
Lloyds Banking Group —Birmingham
- £67,023 - £74,470 a year
- Full-time
- Hybrid work
- Communication skills
10d
Driver - Regional
Post Office Ltd —Birmingham
- £35,700 a year
- Full-time
- Driving
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
7d
Proposition Manager - Everyday Banking - 12 Month FTC
The Co-operative Bank —Coventry
- £44,200 - £60,000 a year
- Full-time
- Data analysis skills
- Agile
- Financial services
4d
Motor Operations Complaint Team Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Employee discount
3d

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Team Leader Fraud Telephony

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Management
Organisational skills
Financial services
Leadership
Communication skills

Full job description

Job Title: Team Leader – Fraud

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We’re looking for a Team Leader to join our Fraud Operations team and play a key role in protecting our customers, partners and business from fraud risk.

Leading a team of Fraud Advisors, you'll be responsible for driving operational performance, developing colleague capability and ensuring all customer and fraud-related activities are delivered in line with regulatory requirements and service standards. Working closely with Fraud Risk and Operational stakeholders, you'll help identify emerging fraud trends, improve fraud controls and support the delivery of outstanding customer outcomes.

This is an excellent opportunity for an experienced people leader with a background in Fraud, Risk or Financial Services Operations who enjoys coaching teams, driving performance and making a real impact.

Key Responsibilities

Lead, coach and develop a team of Fraud Advisors, ensuring service levels, quality standards and performance targets are consistently achieved.
Monitor fraud workstreams and fraud detection systems, proactively identifying unusual trends, risks and spikes in activity.
Work closely with Fraud Risk teams to share insights, discuss fraud trends and support the continuous enhancement of fraud prevention controls.
Manage team performance through regular coaching, one-to-ones, personal development plans and performance reviews.
Ensure all fraud investigations, customer interactions and fraud decisions are compliant with regulatory requirements, internal policies and Consumer Duty principles.
Take ownership of reporting requirements, providing accurate management information and performance updates to key stakeholders.
Identify opportunities to improve operational processes, controls and customer journeys, driving continuous improvement initiatives across the team.
Support the wider business through collaboration, problem solving and effective stakeholder engagement.
Where required, represent the business in support of fraud-related prosecutions and investigations.

Skills & Attributes

Previous experience within Fraud, Financial Crime, Risk, Fraud Prevention or a related operational environment.
Proven people management or team leadership experience, with a passion for developing and motivating colleagues.
Strong understanding of fraud processes, fraud trends and fraud risk management.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Strong organisational skills with the ability to prioritise workloads and manage competing demands.
Results-focused with the ability to drive performance and deliver against operational KPIs and service levels.
Good attention to detail and a commitment to maintaining high standards of accuracy and compliance.
Understanding of Consumer Duty principles and regulatory requirements within Financial Services.
Knowledge of CIFAS and fraud detection systems would be advantageous.

What’s in it for you?

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Competitive salary and comprehensive package, contributory pension, and health cash plan.
Opportunity to buy/sell holiday giving you even more control over your work-life balance.
Flexible benefits including private medical insurance and lifestyle discounts.
A culture that values collaboration, development and wellbeing.
Ongoing learning and development opportunities to support your career progression.
The opportunity to lead a critical function that helps protect our customers and business from fraud risk.

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave and own it.

Don’t let confidence hold you back. You don’t need to meet every requirement. If you have around 75% of the skills and experience we're looking for and a passion for leadership, fraud prevention and customer outcomes, we'd love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

Call with our Talent Acquisition team
Informal chat with the Hiring Manager
Competency-based interview including a leadership and fraud-based scenario discussion

We aim to complete the process within 3-4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

Apply Now

Refine Your Search

personal banking manager jobs in birmingham, wmd

Team Leader Fraud Telephony

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Property Management Officer

Delivery Manager Capability Lead

Reward Lead

Head of QHSE, Power and Grid

Housekeeper

Fraud Professional - Senior

Banking Representative - Birmingham/Solihull

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Associate Director

Credit Officer - SME

Regional Lead - Direct Relationship Management - Midlands

Talent Acquisition Project Coordinator

Proposition Manager - Everyday Banking - 12 Month FTC

Compliance-Birmingham-Associate-Regional Compliance

Credit Officer - Mid Markets

Driver - Regional

Proposition Manager - Everyday Banking - 12 Month FTC

Motor Operations Complaint Team Manager

I want to receive the latest job alerts for personal banking manager in birmingham, wmd

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