Implementation specialist Work, Jobs in Hanley, Sts (with Salaries)

Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Specialist Sustainability
Sibelco —Talke
- Analysis skills
- Driving
- Communication skills
Quick apply
1d
Laboratory and Quality Technician
Vebro Polymers —Wilmslow
- £32,000 - £38,000 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Analysis skills
- Free parking
- Sick pay
Quick apply
Senior sister for Continence
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £49,387 - £56,515 a year
- Full-time
- Patient care
9d
Product Engineer - M365 Unified Collaboration & Gen AI
Barclays —Knutsford
- Azure
- DevOps
- Scripting
9d
Senior Residential Childcare Practitioner
United Children Ltd —Stoke-on-Trent
- £34,000 - £35,900 a year
- Overtime
- Driving
- Organisational skills
- Care plans
- Free parking
- Paid training
Quick apply
Business Development Manager
REXEL —Stoke-on-Trent
- Full-time
- Remote
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
13d
Public Cloud Engineer
Barclays —Knutsford
- Azure
- AWS
- APIs
Team Lead - Payroll Implementation Services (12 month FTC)
Fourth —Macclesfield
- Hybrid work
- Hotel
- Flexible schedule
- Life insurance
2d
Finance Transformation Lead - Reporting and Governance
Manchester Airport —Manchester
- Full-time
- Hybrid work
- Free parking
- Employee discount
9d
CMDB Product Manager
Barclays —Knutsford
- IT
- Negotiation
Senior Scientist I (Biologics Design, Production & Characterization)
Evotec —Alderley Park
- Full-time
- Doctoral degree
- Leadership
- Referral programme
LCMS Product Specialist
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Remote
- Doctoral degree
- Up to 50% travel
- Master's degree
- Work from home
Systems Engineer - Contractor
ESCO Maritime Solutions —Rugeley
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
SAP Data Migration Lead
Manchester Airport —Manchester
- Hybrid work
- Communication skills
- Free parking
- Employee discount
Business Support Administrator
Lucideon —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Warehouse & Logistics Lead
Alkegen —Burslem
- Full-time
- Management
- Organisational skills
- Warehouse experience
Senior Programme Manager - Crewe
Right to Succeed —Crewe
- £44,720 - £48,332 a year
- Full-time
- Hybrid work
- English
- Project management
- Team management
- Annual leave
- Work from home
Quick apply
9d
Teaching Assistant
Birches Head Academy —Stoke-on-Trent
- £20,673 - £21,673 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Referral programme
- Sick pay
Quick apply

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implementation specialist jobs near hanley, sts

Customer Outcomes & Complaints Lead

Leek Building Society -
Leek

Quick apply

Job details

Permanent | Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Complaint handling
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Financial services
Communication skills

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: Up to £40,000 depending on experience

Working hours: 35 hours per week, worked flexibly

Reports to: Product Operations and Customer Relations Manager

Direct Reports: Product and Proposition Director

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

The Customer Outcomes & Complaints Lead is responsible for overseeing the Societys complaints framework and supporting the delivery of good customer outcomes across savings, mortgage and customer service activities.

Acting as the subject matter expert for complaints, Consumer Duty and customer outcome testing, the role ensures regulatory requirements are met while identifying trends, root causes and conduct risks that may impact customers.

Through robust analysis, governance and management information, the postholder provides insight and constructive challenge to business areas, helping to drive continuous improvement, improve customer experience and evidence fair value and good outcomes.

Duties and Key Responsibilities

Lead the end-to-end complaints process, ensuring all complaints are managed efficiently, fairly and in line with regulatory requirements, internal policies and the Society's commitment to delivering good customer outcomes.
Maintain accurate and comprehensive complaint records, utilising the Society's case management systems to monitor progress, identify trends and support effective governance and reporting.
Act as the primary liaison with the Financial Ombudsman Service (FOS), managing referrals, coordinating investigations and ensuring that determinations, awards and recommendations are implemented effectively.
Support the implementation of lessons learned following complaint investigations.

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Essential

Strong understanding of the FCA's Consumer Duty and its application within retail financial services.
Sound knowledge of FCA complaint handling requirements and DISP rules. Understanding of Financial Ombudsman Service (FOS) processes and decision-making principles.
Knowledge of customer outcome testing, fair value assessments and customer vulnerability considerations.

Experience

Managed and resolved customer complaints within a regulated financial services environment, ensuring fair and customer-focused outcomes.
Demonstrated ability to investigate complex customer issues, gathering and assessing evidence to reach balanced and well-reasoned decisions.
Built effective relationships with senior stakeholders, providing insight, challenge and recommendations to support informed decision-making.
Applied regulatory requirements within operational processes, ensuring compliance while maintaining a strong focus on customer outcomes.

Skills & Abilities

Excellent investigative and analytical skills, with the ability to identify trends, risks and root causes from multiple sources.
Strong written communication skills, capable of producing clear, concise and customer-focused correspondence.
Ability to challenge constructively and influence stakeholders at all levels of the organisation.
Strong attention to detail and ability to make balanced, evidence-based decisions.
Excellent organisational skills with the ability to manage multiple priorities effectively.
Proficiency with Microsoft Office suite.

Other Requirements

A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

implementation specialist jobs in hanley, sts

Customer Outcomes & Complaints Lead

Specialist Customer Care

Specialist Sustainability

Laboratory and Quality Technician

Senior sister for Continence

Product Engineer - M365 Unified Collaboration & Gen AI

Senior Residential Childcare Practitioner

Business Development Manager

Public Cloud Engineer

Team Lead - Payroll Implementation Services (12 month FTC)

Finance Transformation Lead - Reporting and Governance

CMDB Product Manager

Senior Scientist I (Biologics Design, Production & Characterization)

LCMS Product Specialist

Systems Engineer - Contractor

SAP Data Migration Lead

Business Support Administrator

Warehouse & Logistics Lead

Senior Programme Manager - Crewe

Teaching Assistant

I want to receive the latest job alerts for implementation specialist in hanley, sts

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