Business continuity manager Work, Jobs in Brandon, War (with Salaries)

Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
7d
Senior Strategic Procurement Manager
NP Aerospace Limited —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Analysis skills
- Agile
- Annual leave
- Flexible schedule
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Presentation skills
- Training & development
- Annual leave
- Employee discount
13d
Programme Manager
Safran —Banbury
- Full-time
- Management
- Engineering
- Continuous improvement
Merchandise & Licensing Manager
Haas F1 Team —Banbury
- Weekend availability
- Management
- Sales
- Marketing
Quick apply
Facilities, Safety & Pass Office Manager
Driver and Vehicle Licensing Agency —Birmingham
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5d
IT Manager
ALM Trading Ltd —Birmingham
- £55,000 - £58,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
Supplier Service Manager - Part Time
Barclays —Birmingham
- Analysis skills
- Communication skills
Technical Manager
Hill Group UK —Coventry
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
7d
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
Night Shift Manager
Yusen Logistics (UK) —Northampton
- £40,897.18 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Continuous improvement
- Referral programme
11d
Office Manager
Lovey —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Stategic Sales Property
BauWatch Group —Northampton
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
Portfolio Account Manager
Yü Group —Leicester
- £28,000 - £32,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
E-commerce IT Manager
Bramah Safeguarding CIC —Birmingham
- £60,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Project Manager
Tilbury Douglas —Coalville
- Full-time
- Project management
- Contracts
- Agile
- Annual leave
- Employee assistance programme
Accounting Manager - Temporary Contract Position (12 Months)
BlackBerry —Birmingham
- Full-time
- Analysis skills
- Communication skills
14d
Deputy Manager
Arch Futures —Leicester
- £30,000 - £32,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Health & wellbeing programme
Quick apply

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Service Delivery Manager - Coventry

Novem IT Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
7 days ago

Benefits

Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Succession planning
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Employee performance appraisals
Change leadership
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills

Full job description

Overview
The Service Delivery Manager is responsible for leading service delivery and operations across two of our Midlands teams. The role combines operational leadership, client engagement, and team integration, ensuring customers receive a consistent, high-quality experience while building a unified, motivated and productive team.

You will lead service teams responsible for ticket resolution, major incidents, problem management, monitoring and small projects. While a technical background is required, the primary focus of the role is leadership, service excellence and continuous improvement rather than hands-on technical resolution.

A core part of the role is aligning teams into a single operating model, setting clear standards, building capability through training, and identifying future leaders and technical superstars within the team.

Our Vision

An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms - by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.

Our Values

Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
Trust - Building reliable, transparent relationships with customers and team members
Collaboration - working effectively internally and with customers, as one unified team
Kaizen - embracing continuous improvements everyday through learning, innovation and feedback

Responsibilities

1. Service Delivery & Operations

Overall responsibility for service delivery and operational performance across the Midlands region.
Ensure agreed service levels (SLAs) are met or exceeded across all customers.
Accountable for major incidents management and escalations, ensuring clear communication to customers and internal stakeholders.
Identification of problems and subsequent root cause analysis.
Track, analyse and report on service performance using KPIs and operational metrics.
Identify, prioritise and deliver service improvement initiatives to improve customer experience and efficiency.
Ensure consistent use of service desk tools, systems, processes and SOPs.
Work in tandem with peer service delivery managers to ensure group wide consistency.
Provide inter-group support in line with business and client requirements.

2. Client Engagement & Technology Planning

Act as a senior point of contact for allocated clients, owning service relationships at an operational level.
Participate in customer service reviews, ensuring clear reporting, actions and follow-up.
Work with clients and account sales teams on technology planning and roadmap discussions, supporting longer-term improvement and alignment with business goals.
Own customer escalations, ensuring issues are resolved professionally and root causes addressed.
Work closely with sales and projects teams to ensure smooth handover and ongoing service alignment.

3. Team Leadership & People Management

Direct line management of service delivery and engineering staff.
Recruit, onboard and develop new team members in line with regional growth plans.
Conduct regular 1‑to‑1s, appraisals and development reviews.
Create and maintain personal development plans for team members.
Build engagement, accountability and a strong customer-first culture within the team.

4. Team Integration & Alignment

Build an aligned and productive service team following recent acquisitions.
Lead the integration of people, processes and ways of working across two service teams.
Define, implement and embed a single operating model for service delivery across the region.
Set clear standards for service delivery, customer interaction, documentation and team performance.
Implement and oversee training programmes to upskill team members and close capability gaps.
Support future acquisition onboarding and alignment.

5. Communication & Stakeholder Engagement

Represent the teams in internal management meetings.
Provide clear, concise reporting on service performance, risks and improvement plans.
Liaise with vendors and third parties where escalation or service coordination is required.

Requirements

Minimum 5 years’ experience in a leadership or management role within IT service delivery.
Experience working within an IT Managed Service Provider environment.
Proven ability to lead, motivate and develop multi-skilled teams.
Strong experience in client engagement and stakeholder management.
Experience running service reviews and managing customer expectations.
Strong understanding of IT service management principles (ITIL fundamentals).
Experience setting, managing and reporting against KPIs.
Highly organised with excellent written and verbal communication skills.
Solid understanding of IT fundamentals including infrastructure, M365 and Azure, networking, telephony, cyber security and business continuity.

Desirable Skills & Experience

Experience working through post-acquisition team integration or organisational change.
Experience with Kaseya stack - Autotask PSA, Datto RMM and IT Glue.
Formal leadership or management training
TIL Practitioner certification.

Pay: £40,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have a minimum of 5 years' experience in a leadership or management role within IT service delivery?
Do you have experience of working within an IT Managed Service Provider?
This role is office. Can you commute to the Coventry office?

Work Location: In person

Quick apply

Refine Your Search

business continuity manager jobs in brandon, war

Service Delivery Manager - Coventry

Senior Strategic Procurement Manager

Senior Space Crisis Exercising and Training Advisor

Programme Manager

Merchandise & Licensing Manager

Facilities, Safety & Pass Office Manager

IT Manager

Supplier Service Manager - Part Time

Technical Manager

Claims Commercial Manager - Third Party

Assistant Manager - Cyber and Digital Health

Information Security & IT Manager

Night Shift Manager

Office Manager

Stategic Sales Property

Portfolio Account Manager

E-commerce IT Manager

Senior Project Manager

Accounting Manager - Temporary Contract Position (12 Months)

Deputy Manager

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