Information governance manager Work, Jobs in Dronfield, Dby (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
Quick apply
1d
Group Customer Resolution and Information Rights Manager
Lithia —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quality Manager
University of Derby —Kedleston
- £50,832 - £73,071 a year
- Part-time
- Writing skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
1d
Head of Quality, Regulation & Safeguarding
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Capital Projects Manager
NHS Professionals —Rotherham
- £26.06 - £30.16 an hour
- Full-time
- Hospital
- Project management
- Organisational skills
- Annual leave
Quick apply
4d
Strategic Manager - Operations, Performance & Contracts
Erewash Health Partnership —Ilkeston
- £50,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
9d
Business Analyst/Project Manager
Norton Finance —Rotherham
- Full-time
- Hybrid work
- Financial services
- Employee assistance programme
- Sick pay
Quick apply
5d
Senior UX Researcher
Tes Global —Sheffield
- £55,000 - £65,000 a year
- Full-time
- Mentoring
- AI
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Permitting Consultant
AECOM —Chesterfield
- Full-time
- Hybrid work
- Writing skills
- Engineering
- Business development
Senior Town Planner
AECOM —Chesterfield
- Full-time
- Hybrid work
- Writing skills
Pride in Place Programme Manager and Coordinators x 2 posts
Rotherham Metropolitan Borough Council —Rotherham
- £35,412 - £50,269 a year
- Full-time
- Management
10d
Senior Operations Lead - Triage (Interim Head)
Social Work England —Sheffield
- £63,526 - £65,924 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Life insurance
Cost Manager
Turner & Townsend —Sheffield
- Full-time
- Hybrid work
- Contracts
Quick apply
9d
IT, Data & AI Manager
Bluebell Wood Children's Hospice —Sheffield
- £39,240 a year
- Full-time
- Analysis skills
- Hospice
- In-person
- Free parking
- Store discount
Quick apply
4d
Health, Safety, Environment & Quality Manager
Grain —Sheffield
- Full-time
- Analysis skills
- Quality control
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Data Analyst - Sustainability
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
ERP Lead
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- ERP systems
- Employee assistance programme
Temporary Part Time Medical Receptionist/Care Navigator
The Hollies Medical Centre —Sheffield
- £13 an hour
- Temporary
- Microsoft Outlook
- Computer literacy
- GP surgery experience
- Free parking
- Annual leave
Quick apply
3d
Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Business development
- Analysis skills
Senior Process Engineer, Water
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
1 day ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, office based

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

information governance manager jobs in dronfield, dby

Complaints Manager

Group Customer Resolution and Information Rights Manager

Quality Manager

Head of Quality, Regulation & Safeguarding

Capital Projects Manager

Strategic Manager - Operations, Performance & Contracts

Business Analyst/Project Manager

Senior UX Researcher

Senior Permitting Consultant

Senior Town Planner

Pride in Place Programme Manager and Coordinators x 2 posts

Senior Operations Lead - Triage (Interim Head)

Cost Manager

IT, Data & AI Manager

Health, Safety, Environment & Quality Manager

Data Analyst - Sustainability

ERP Lead

Temporary Part Time Medical Receptionist/Care Navigator

Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)

Senior Process Engineer, Water

I want to receive the latest job alerts for information governance manager in dronfield, dby

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