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Duty Manager

New Park Manor Hotel -
Brockenhurst

Quick apply

Job details

Permanent
£34,000 a year

Benefits

Cycle to work scheme
Discounted or free food
Employee discount
Paid volunteer time

Qualifications

Hospitality
Leadership

Full job description

Duty Manager

Management - New Park Manor Hotel

Contract: Permanent
Salary: £34,000 per annum plus service charge and benefits

Join Our Team as a Duty Manager at New Park Manor in the heart of the New Forest!

Salary: £34,000 per annum + bonus + service charge

Role Purpose:

As a Duty Manager, you will ensure the well-being of all guests, maintaining a high level of host presence and delivering bespoke guest service. You will exceed guest expectations from arrival to departure, drive sales opportunities, and develop your team.

Key Responsibilities:

Operational leadership across the full hotel during shift
Ownership of the guest journey from arrival through to departure
Maintaining pace, flow, and service standards during peak periods
Real time decision making and problem resolution
Cross departmental coordination and collaboration
Driving revenue through service excellence and operational efficiency
Clear and effective communication across all teams
Strong and structured shift handovers

Skills & Attributes:

Essential

Senior departmental leadership experience, or an Assistant Head ready to step up
Strong record of team leadership and consistent operational performance
Broad operational experience across Rooms and Food & Beverage
Confident leading busy services with full accountability

Highly Desirable

Background in luxury or premium hospitality
Experience in complex, multi-outlet operations
Exposure to family-focused or resort environments
Familiarity with Simphony, OPERA Cloud, and ResDiary

Other information:

45 hours per week across a rota including day, evening, and night shifts, with availability required across all seven days
Own transport essential due to remote location of hotel
Personal Development: Stay industry-leading through events, training, and professional growth.

Join us at New Park Manor and make a difference in the beautiful New Forest!

Why work with us?

Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
An extra day’s holiday for your birthday
EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
Cycle to work scheme
Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
Life Assurance Benefit for peace of mind for your loved ones.
Enhanced Maternity and Paternity packages
Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
50% off Food and Beverage and the Spa across Luxury Family Hotels.
Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, New Park Manor is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, spot the resident deer and ponies, relax in the spa and gives the opportunity for guests to reconnect with nature and each other.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.

Quick apply

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Duty Manager

Management - New Park Manor Hotel

Contract: Permanent Salary: £34,000 per annum plus service charge and benefits

Contract: Permanent
Salary: £34,000 per annum plus service charge and benefits