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Senior ServiceNow Engineer

Barclays -
Knutsford

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Job details

Permanent

Qualifications

Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Partnership building
Risk management
Mentoring
Software development
ServiceNow
Professional development mentoring
Multidisciplinary collaboration
Unit testing
Solution architecture
AI
Software development or architecture experience

Full job description

Date live: 06/08/2026

Business Area: Group Technology Service Management

Area of Expertise: Technology

Contract: Permanent

Reference Code: JR-0000103040

Join us at Barclays as a ServiceNow Engineer, where you’ll design, code and deliver scalable, high-impact solutions on the ServiceNow platform while supporting the bank’s digital transformation. You’ll play a key role in architecting robust ServiceNow solutions, ensuring platform excellence, and guiding junior developers to achieve high-quality outcomes.

To be successful as a ServiceNow Engineer, you should have experience with:

Proven expertise in ServiceNow solution architecture and design
Deep mastery of the ServiceNow platform
Ability to mentor and coach junior developers

Some other highly valued skills may include:

Experience in AI capabilities, including agent design and development
Demonstrated track record of ServiceNow platform integrations
Hands-on experience with ServiceNow UI Builder development

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford.

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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