It support Work, Jobs in Otley, Wyk (with Salaries)

IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Life insurance
Quick apply
2d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
ICT Support Officer
City of Bradford Metropolitan District Council —Bradford
- £26,403 - £33,699 a year
- Call to connect
- Oracle
2h
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
11d
IT Support / Operations Administrator
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Sick pay
Quick apply
Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
12d
First Line Technical Support Engineer ( VoIP )
ProVu Communications —Huddersfield
- £25,500 - £26,000 a year
- Full-time
- IT
- Linux
- In-person
- Sick pay
Quick apply
ICT Technician - Schools
hireful —Leeds
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- IT
- School
Quick apply
11d
Technical Support Officer (Administrative Duties)
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
11d
IT Technical Support & Warehouse Operations Coordinator
Snugfort Limited —Middleton Park
- £27,000 - £28,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
7h
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
2d
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
11d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Azure
- Oracle
- English
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Technical Support Specialist - Automotive Engineering
Terberg DTS —Halifax
- Driving
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Manager - Enterprise Markets
Pragma —Bradford
- Presentation skills
- Computer networking
- IT
- Annual leave
- Employee discount
4d
Senior MIS Consultant
School ICT Services —Leeds
- £29,000 - £36,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Employee assistance programme
Quick apply
11d
Senior Technician, Enterprise Operations
Mastercard —Harrogate
- Full-time
- Communication skills
Agentic Platform Architect / Systems Administrator
BGBx —Leeds
- £65,000 - £75,000 a year
- Remote
- Azure
- DevOps
- Master's degree
- Annual leave
- Life insurance
Quick apply

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IT Support Engineer

ITWiser LLP
Guiseley

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Job details

Full-time
£26,000 - £32,000 a year
2 days ago

Benefits

Free parking
Company pension
Life insurance
Car scheme
On-site parking

Qualifications

Microsoft Windows Server
TCP
ITIL Certification
Driving Licence
Azure
Operating systems
Customer service
iOS
Disaster recovery
Windows
Technical support
Firewall
DHCP
VoIP
Virtualisation
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
VMWare
TCP/IP
Cybersecurity
CompTIA Security+
Communication skills
Active Directory
CompTIA A+
Network Security
VPN

Full job description

Role Description

ITWiser are seeking an experienced and motivated IT Support Engineer to join our growing IT team. The successful candidate will be responsible for providing high-quality technical support to end users, diagnosing and resolving escalated issues, and assisting with the delivery of IT projects.

You will act as a key escalation point for other members of the team, working closely with customers, colleagues, and third-party vendors to ensure excellent service delivery. This role offers the opportunity to develop your technical skills across Microsoft 365, cloud technologies, networking, infrastructure, and cyber security including Cyber Essentials.

Key Responsibilities

Provide technical support for clients and internal users via phone, email, remote support tools, and on-site visits where required.
Investigate, troubleshoot, and resolve escalated incidents and service requests to agreed service levels.
Manage and maintain Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD).
Administer Active Directory, Group Policy, user accounts, and permissions.
Support Windows desktop and server environments.
Diagnose and resolve networking issues involving TCP/IP, DNS, DHCP, VPNs, VLANs, wireless networks, switches, and routers.
Build, configure, deploy, and support laptops, desktops, mobile devices, and peripheral hardware.
Assist with infrastructure projects, migrations, upgrades, and system implementations.
Liaise with third-party suppliers and vendors to resolve technical issues.
Maintain accurate documentation, ticket updates, and knowledge base articles.
Monitor systems proactively and identify opportunities for service improvement.
Support Cyber Security initiatives, including endpoint protection, security best practices, and vulnerability remediation.
Mentor and support colleagues, sharing knowledge and technical expertise.

Required Skills & Experience

Minimum 3 years' experience in an IT Support or Service Desk environment.
Proven experience providing technical support.
Strong troubleshooting and problem-solving skills.
Experience supporting Microsoft 365, Windows 10/11
Experience supporting iOS/Android mobile operating systems
Experience supporting Windows Server environments
Experience supporting Active Directory and Group Policy
Experience supporting Exchange Online
Networking technologies (DNS, DHCP, TCP/IP, VPN, VLANs)
Experience with remote management and monitoring tools.
Knowledge of endpoint security and cybersecurity best practices.
Excellent verbal and written communication skills.
Strong customer service focus with the ability to manage multiple priorities.

Desirable Skills

Experience with Azure cloud services.
Knowledge of virtualization technologies such as VMware or Hyper-V.
Experience with backup and disaster recovery solutions.
Familiarity with firewall management and network security.
Experience supporting VoIP platforms.
Industry certifications such as:
Microsoft Fundamentals or Associate Certifications
CompTIA A+, Network+, or Security+
ITIL Foundation
Cisco Certifications

Personal Attributes

Professional and customer-focused.
Self-motivated with a proactive approach to problem solving.
Strong attention to detail.
Able to work independently and as part of a team.
Willingness to learn and develop new technical skills.
Ability to remain calm and organised under pressure.
Takes ownership of issues through to resolution.

Benefits

Competitive salary.
Company pension scheme.
Company life insurance scheme.
Company EV car scheme.
Training and certification support.
Tea / Coffee / Fizzy Drinks / Biscuits!
Free on-site parking.

Essential Requirements

Full UK Driving Licence (if site visits are required).
Eligibility to work in the United Kingdom.
Ability to travel to customer sites when needed.

This position is ideal for an experienced IT Support professional looking to advance their career in a technically diverse environment while gaining exposure to infrastructure, cloud technologies, cybersecurity, and project delivery.

Job Descriptions

IT Support, IT Support Engineer, Support Engineer, IT Support Technician, Windows Support, Helpdesk, Helpdesk Engineer, Technical Support, Network Manager, IT Manager, MSP

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Work Location: In person

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Refine Your Search

it support jobs in otley, wyk

IT Support Engineer

IT Service Desk/Site Engineer

ICT Support Officer

Senior Technical Support Advisor

IT Support / Operations Administrator

Technical Product Support Advisor

First Line Technical Support Engineer ( VoIP )

ICT Technician - Schools

Technical Support Officer (Administrative Duties)

IT Technical Support & Warehouse Operations Coordinator

Digital System Support Engineer

Software Support Engineer - SQL

Service Desk Engineer - 3rd Line

Maximo Operations Technician - UK & EMEA

Senior Service Desk Engineer

Technical Support Specialist - Automotive Engineering

Service Desk Manager - Enterprise Markets

Senior MIS Consultant

Senior Technician, Enterprise Operations

Agentic Platform Architect / Systems Administrator

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