Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Senior IT Service Manager
Government Digital Service —Manchester
- £56,850 - £63,980 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Head of Software Support
System C —Liverpool
- Full-time
- Continuous improvement
- IT
- AI
Application Manager
Arrow Global Group —Manchester
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
IT Manager
St Catherine's Hospice —Preston
- £50,465 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
6d
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
Quick apply
Head of IT - Technology
NewPrinces Group —Liverpool
- Monday to Friday
- Computer Science
- Bachelor's degree
- Conflict management
- Annual leave
2d
IT Operations Manager
AMS GROUP —Manchester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
2d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
7d
IT Infrastructure Manager
Destination Sport —Manchester
- Full-time
- Hybrid work
- Azure
- SharePoint
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
IT Asset Catalog Analyst
Barclays —Knutsford
- Data analysis skills
1d
Telephony Manager
MCS Group —Burscough
- £35,000 - £40,000 a year
- Full-time
- Mentoring
- In-person
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
Network Services Manager
University of Liverpool —Liverpool
- £61,759 - £75,917 a year
- Full-time
- Hybrid work
- Management
- University
9d
Head of IT Delivery
Matalan —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
7d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
People Technology and Information Manager
Salford Council —Swinton
- £47,181 - £50,269 a year
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
8d
IT Service Change Manager
BAE Systems —Preston
- £50,000 a year
- Continuous improvement
- Agile
- Communication skills
7d
IT Asset Catalog Operations Manager
Barclays —Knutsford
- Continuous improvement
- Training & development
- Analytics
1d
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply
7d
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- Team management
- Communication skills
- Annual leave
8d

I want to receive the latest job alerts for information technology managers in newton le willows, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Team Leader

Softcat -
Manchester

Apply Now

Job details

Benefits

Flexible schedule

Qualifications

Azure
Customer service
ERP systems
Active Directory
Intune
Help desk

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Internal Technology Team

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

Introduction

Our Helpdesk operates a Pod-based support model, where small, cross-skilled teams are aligned to specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.

As a Helpdesk Team Leader, you will lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service priorities

You will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.

You will work closely with Senior Analysts to manage day-to-day delivery, ensuring demand is prioritised effectively and the team is focused on the right outcomes. You will also act as the key link between the Helpdesk and the wider Internal Technology organisation, ensuring Pods are aligned to service expectations and business needs.

As Helpdesk Team Leader, you'll be responsible for:

Ensure effective workload distribution and consistently meet service targets across the Pods
Own service performance within your Pods and drive measurable improvements
Build strong, consistent support capability through effective knowledge management
Work across teams to improve end-to-end service delivery and outcomes
Provide leadership, direction, and support to a mixed-skill team

We'd love you to have

Excellent customer service skills, with the ability to communicate clearly and concisely at all levels
Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
Experience of at least one of the following: working with a variety of Microsoft technologies such as Azure, Active Directory, Microsoft Intune and O365
Supporting CRM and/or ERP systems

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

information technology managers jobs in newton le willows, msy

Helpdesk Team Leader

Senior IT Service Manager

Head of Software Support

Application Manager

IT Manager

Head of Technology

Head of IT - Technology

IT Operations Manager

Internal Systems Manager

IT Infrastructure Manager

IT Asset Catalog Analyst

Telephony Manager

Network Services Manager

Head of IT Delivery

Service Desk Team Leader

People Technology and Information Manager

IT Service Change Manager

IT Asset Catalog Operations Manager

Senior IT Project Manager

IT Delivery Manager – Finance & Procurement

I want to receive the latest job alerts for information technology managers in newton le willows, msy

Related Searches

Explore jobs in more locations

Introduction

Jobseeker tools

Employer Tools

Browse

Stay Connected