Technical support Work, Jobs in Barton Le Clay, Bdf (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
13d
Technical Support Officer
Dacorum Borough Council —Hemel Hempstead
- £32,067 - £33,642 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Flexible schedule
6d
1st Line IT Support Technician
Makita UK —Milton Keynes
- Full-time
- Customer service
- Windows
- Driving
- Free parking
Quick apply
6d
1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
IT Technician (Shop-based)
ITS Digital Ltd —Hertford
- £30,000 - £35,000 a year
- Full-time
- Software troubleshooting
- Windows
- Driving
- Free parking
- Bereavement leave
Quick apply
8d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
12d
Planning Technical Support Officer (Grade 5) - Planning
Civic Recruitment Limited —Hertford
- £123.68 a day
- Temporary
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
5d
Technical Support Technician (Engineering Technical Apprenticeship)
Niftylift Ltd —Milton Keynes
- £16,640 a year
- Overtime
- English
- Free parking
- Employee discount
Quick apply
Senior Business System Support Engineer
Atlas Workplace Services —Milton Keynes
- £35,000 - £45,000 a year
- Oracle
- SQL
- Analysis skills
Quick apply
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
Customer Service and technical Support Co-ordinator
Estarli Bikes —Berkhamsted
- £25,000 - £29,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
- Employee discount
Quick apply
3d
LINUX LAMP Stack Systems Administrator
Eckoh —Hemel Hempstead
- £320 - £360 a day
- Hybrid work
- Scripting
- Linux
- In-person
- Free parking
Quick apply
7d
Data Centre Operator
Fujitsu —Stevenage
- Full-time
- Communication skills
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Business Systems Support Analyst
Network Rail —Milton Keynes
- £28,500 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Free parking
- Annual leave
4d
IT Build, Stock & Dispatch Technician
ITS Digital Ltd —Hertford
- £28,000 - £32,000 a year
- Full-time
- Schematics
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
4h
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply

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technical support jobs near barton le clay, bdf

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

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Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

technical support jobs in barton le clay, bdf

Tier 1 Technical Support Engineer

Senior Remote Support Engineer

Technical Support Officer

1st Line IT Support Technician

1st Line Service Desk Analyst

IT Technician (Shop-based)

2nd Line Support Technician

IT Systems Support Analyst (Interim)

Planning Technical Support Officer (Grade 5) - Planning

Technical Support Technician (Engineering Technical Apprenticeship)

Senior Business System Support Engineer

Level 2 Service Desk Engineer

Customer Service and technical Support Co-ordinator

LINUX LAMP Stack Systems Administrator

Data Centre Operator

Technical Engineer - 2nd Line

Business Systems Support Analyst

IT Build, Stock & Dispatch Technician

IT Support Specialist

IT Support Contract

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