Tech software Work, Jobs in Birmingham, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
4d
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Mentoring
- AI
- Annual leave
Quick apply
Software Engineer, iOS Core Product - Birmingham, United Kingdom
Speechify —Birmingham
- Remote
- Communication skills
10d
Senior Online Developer (JavaScript)
Rebellion —Warwick
- Full-time
- Databases
- Bachelor's degree
- APIs
- Free parking
- Relocation assistance
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Lead Data Engineer
Gymshark —Solihull
- Hybrid work
- Mentoring
- Employee discount
- Gym membership
Quick apply
2d
Senior Applications Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
2d
Lead Data Solution Engineer
AND Digital —Birmingham
- Full-time
- Hybrid work
- Agile
- AI
Quick apply
10d
Delivery Manager
Phoebus Software —Solihull
- Full-time
- Hybrid work
- Travel
- SDLC
- Employee assistance programme
Quick apply
1d
AIOps Lead
M-KOPA —Birmingham
- Full-time
- Remote
- AI
- Leadership
3d
Sales Development Representative
TechBiz Global GmbH —Birmingham
- Full-time
- Remote
- CRM software
- Marketing
- Bachelor's degree
Quick apply
Lecturer Games Design
Coventry College —Coventry
- £32,347 - £47,537 a year
- Full-time
- Maths
- Teaching
- Free parking
- Annual leave
2d
Senior Manager, Professional Services (EMEA)
SOTI Inc. —Solihull
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
1d
Radio Service Delivery Engineer
Servicom (High Tech) Ltd —Redditch
- £27,000 - £38,000 a year
- Full-time
- Customer service
- Maintenance
- Continuous improvement
- Free parking
Quick apply
Marketing Apprentice
APPRENTIFY GROUP —Bilston
- £18,000 a year
- Full-time
- Social media management
- Communication skills
11d
Director of Strategic Programmes
OneAdvanced —Birmingham
- Employee assistance programme
- Bereavement leave
5d
Senior Fullstack .Net Engineer - Retail (MK)
Sainsbury's —Coventry
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
2d
Powertrain Test Engineer
ALTEN —Coventry
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Associate Director- Quantity Surveyor
Tetra Tech —Birmingham
- Hybrid work
- Business development
- Team management
- Travel
Land Surveyor
Lucion Group —Coventry
- £30,000 - £45,000 a year

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
4 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

tech software jobs in birmingham, wmd

1st Line Service Desk Analyst (Days)

Principal Software Engineer Backend Technologies, Platform (UK Remote)

Software Engineer, iOS Core Product - Birmingham, United Kingdom

Senior Online Developer (JavaScript)

2nd Line Support Technician

Lead Data Engineer

Senior Applications Operations Engineer

Lead Data Solution Engineer

Delivery Manager

AIOps Lead

Sales Development Representative

Lecturer Games Design

Senior Manager, Professional Services (EMEA)

Radio Service Delivery Engineer

Marketing Apprentice

Director of Strategic Programmes

Senior Fullstack .Net Engineer - Retail (MK)

Powertrain Test Engineer

Associate Director- Quantity Surveyor

Land Surveyor

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