Technical support analyst Work, Jobs in Clapham, Gtl (with Salaries)

Application Support Analyst (Perm)
National Bank of Kuwait (Int'l) Plc —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
2d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
6d
Application Support Analyst (Temp)
National Bank of Kuwait (Int'l) Plc —London
- Analysis skills
- Financial services
- Communication skills
2d
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
5d
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
Murex Production Support Analyst
Westpac Institutional Banking —London
- Full-time
- No degree
- Communication skills
- Banking
7d
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Technology Support Senior Analyst
Bank of America —Bromley
- Full-time
- Customer service
- Analysis skills
- Computer networking
2d
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Technical Success Analyst - EU / UK
Marqeta —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
4d
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Clinical Systems Project/ Operational Support Analyst
Hertfordshire Community NHS Trust —Welwyn Garden City
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Continuous improvement
- Flexible schedule
5d

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Application Support Analyst (Perm)

National Bank of Kuwait (Int'l) Plc
London

Apply Now

Job details

Full-time
2 days ago

Qualifications

Microsoft Windows Server
SFTP
Technical troubleshooting
Incident management
Stakeholder collaboration
Relational databases
Software deployment
Stakeholder liaison
Incident identification
Process improvement
Git
Analysis skills
Service restoration
Risk management
Technical writing
Financial services
Application support
Communication skills
PowerShell scripting
PowerShell

Full job description

About Us:

National Bank of Kuwait (Int'l) Plc. is a leading bank in Kuwait with a strong presence in the international market. We offer a wide range of banking and financial services to our customers, and we are committed to providing innovative and efficient solutions to meet their needs. Our team is made up of highly skilled and motivated professionals who work together to deliver exceptional results and drive the growth of the bank.

Job Purpose:

As part of a small, expert 2nd line support team, the Application Support Engineer will investigate and resolve issues with applications raised by users, internal alerts, or through incident management processes within SLA.

The Application Support Engineer will be responsible for resolving incidents to ensure timely resolution and minimal impact to service. Working closely with external suppliers, the Application Support Engineer ensures platform stability whilst providing direct technical support to users.

The Application Support Engineer will be responsible for maintaining the assigned applications, service requests and changes to meet user requirements.

Key responsibilities and accountabilities

Respond to and resolve application-related incidents and service requests, ensuring timely resolution within SLA.
Develop Deep Application Knowledge
Build and maintain detailed understanding of NBKI's applications, databases, and platform estate to support effective troubleshooting and issue resolution.
Escalate Functionally to Resolver Groups and Suppliers
Escalate complex issues to 3rd line teams and external suppliers, ensuring clear communication and ownership through to resolution.
Incident Management
Lead and coordinate incident management activities, ensuring timely resolution of service-impacting issues. Involve appropriate resolver groups and maintain clear, proactive communication with stakeholders throughout the incident lifecycle.
Respond to and enhance System Alerts/Monitoring
Act as first responder to system alerts, investigating and mitigating potential service impacts proactively.
Support Change and Deployment Activities
Participate in the deployment of changes to production environments, including validation and post-release support.
Maintain and Create Support Documentation
Produce and update runbooks, knowledge articles, and troubleshooting guides to enable consistent and efficient support.
Drive Service and Process Improvements
Propose enhancements to applications and lead or support mini-projects to improve customer experience, automate tasks, and streamline support processes.
Escalate Risk and SLA Breaches
Proactively escalate tickets at risk of SLA breach or with potential for significant customer impact to management.
Assess, manage and resolve security vulnerabilities and observations.
Follow best practices and internal procedures for incident management, change control, and risk mitigation. Identify and escalate risks as appropriate.
On-Call Support

Committee membership/involvement

None

Qualifications Required:

Essential

Experience working in an application support role, ideally within a regulated or financial services environment.
Proven experience supporting bespoke or custom-built applications, including those hosted on Windows Server environments in load-balanced pools, running services within a logic layer.
Proficient in SQL coding and working with relational databases.
PowerShell, SFTP, and WinSCP proficiency for secure file transfers and automation tasks.
Familiarity with alerting. Monitoring and APM tools such as Data Dog
Understanding of security protocols including Entra ID.
Experience using version control tools such as GIT.
Strong communication skills, with the ability to engage effectively with both technical and non-technical colleagues.
Able to translate complex technical issues into clear, high-level, non-technical language for business stakeholders.
Technically versatile, with a broad understanding of application ecosystems.
High levels of interpersonal skills and team collaboration.
Strong verbal and written communication skills.

Desirable:

Experience with Microsoft SQL Server and Microsoft Windows Server environments.
Previous experience within a financial services organisation.
Working knowledge of ITIL processes.
Exposure to any of the following domains:
- Payment Systems
- ESB
- Core Banking

Essential Competencies:

Excellent communication and presentation skills with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to work in a fast-paced, dynamic environment, managing multiple projects simultaneously.

Why work with us?

At National Bank of Kuwait (Int'l) Plc., we value our employees and believe in their professional growth. We offer a competitive salary package, comprehensive benefits, and opportunities for career advancement. As a member of our team, you will have the chance to work on challenging and innovative projects, while being supported by a collaborative and dynamic work environment. If you are passionate about IT and application support, then we want to hear from you. Apply now and take the next step in your career!

Apply Now

Refine Your Search

technical support analyst jobs in clapham, gtl

Application Support Analyst (Perm)

First Line Service Desk Analyst

Support Analyst (12 month FTC)

Application Support Analyst (Temp)

Service Desk Analyst - Apprentice

IT Support Analyst

IT Support Analyst

Murex Production Support Analyst

1st Line Support Analyst

Technology Support Senior Analyst

Market Support Analyst

Senior Support Analyst

Service Desk Analyst

Operational IT Analyst

2nd Line Support Analyst

Technical Success Analyst - EU / UK

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

3rd Line Support Analyst

Service Desk Analyst - Shared Services

Clinical Systems Project/ Operational Support Analyst

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