Axa Work, Jobs (with Salaries)

Complaints Handler
AXA UK —Haverhill
- Up to £26,299 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Annual leave
Underwriter I - Sport & Leisure
AXA —London
- Sales
- Customer service
- Bachelor's degree
14d
Development Underwriter
AXA UK —Glasgow
- Up to £75,000 a year
- Sales
- Travel
- Communication skills
- Annual leave
Digital PR & Outreach Manager
AXA UK —Royal Tunbridge Wells
- Up to £45,000 a year
- Analysis skills
- Project management
- Organisational skills
- Annual leave
5d
Senior Claims Adjuster - Financial Lines & Cyber
AXA —London
- Mentoring
- Communication skills
10h
Senior Market Pricing Analyst
AXA UK —Royal Tunbridge Wells
- Up to £55,000 a year
- Machine learning
- Communication skills
- Annual leave
Platform Operations Lead
AXA —Royal Tunbridge Wells
- £55,000 - £57,000 a year
- Salesforce
- Analysis skills
- IT
10h
Commercial Mid Market Fleet Underwriter
AXA UK —London
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
Senior Underwriter - M&A, UK & Lloyd's
AXA —London
- Management
- Sales
- Customer service
Senior Underwriter, London Wholesale Property (North America)
AXA —London
- Analysis skills
- Bachelor's degree
- Communication skills
Home Claims Handler
AXA —Morecambe
- £24,787 a year
2h
Underwriting Assistant
AXA —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
7d
Pricing Analyst
AXA —Royal Tunbridge Wells
- Up to £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Training Coordinator - Travel
AXA —Redhill
- £25,500 a year
- Organisational skills
- Employee discount
Pricing Analyst
AXA UK —Royal Tunbridge Wells
- Up to £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
6d
Training Coordinator - Motor & Home
AXA —Redhill
- £25,500 a year
- Organisational skills
- Employee discount
SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
4d
Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
7d
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
4d

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Complaints Handler

AXA UK -
Haverhill

Apply Now

Job details

Permanent | Full-time
Up to £26,299 a year

Benefits

Annual leave
Paid volunteer time

Qualifications

Analysis skills
Financial services
Communication skills

Full job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job overview:

We’re excited to offer a full-time, permanent role at AXA Commercial as a Complaints Handler in our Complaints Resolution team in Haverhill. This is your chance to be a key part of a supportive and collaborative environment, helping our customers over the phone by handling their complaints with empathy and ensuring a fair resolution. Building sounds relationships is essential to our success and customer satisfaction. We pride ourselves on being one big team, and we value team players who work well together. If you have experience in complaints handling, an eye for detail, and a passion for fairness, we’d love to hear from you!

Key responsibilities:

Deliver excellent customer service by conducting thorough investigations and achieving fair, reasonable outcomes.
Record, investigate and resolve customer complaints in line with FCA timescales and KPI’s.
Respond to customers with thorough and high-quality communication, accurately identifying the root cause of issues, implementing appropriate operational solutions, and ensuring all interactions are timely, compliant with regulations, and focused on delivering the best possible outcome.
Use your initiative and available resources to find the best solution for the customer.
Communicate clearly and professionally over the phone, ensuring all letters to complainants are of high quality and are line with best practise guidelines.
Escalate issues to relevant Commercial Insurance teams to understand the complaint and resolve it efficiently.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

You’ll work full time, 35 hours per week, Monday to Friday, 9am to 5pm.

Your skills & experience:

Experience in a customer facing role.
Proven complaints handling experience is essential, preferably within the insurance or financial services sectors, with claims complaints experience being an added advantage.
Knowledge of how to support customers with vulnerability characteristics during the complaint process.
Skilled at influencing people and situations to achieve the best outcomes.
Sound business acumen and advanced analytical skills.
Able to manage change effectively in different situations.
Excellent communication skills, both written and verbal.
Sound planning and prioritisation skills to meet deadlines.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid

Your benefits

Pay & Bonus

Annual pay review and performance-based bonus.

Private Medical Cover

Employer funded scheme available to all colleagues.

Annual Leave

25 to 28 days of holiday per year, plus bank holidays.

Wellbeing Initiatives

A wide range of services to support your physical, mental, and financial wellbeing.

Volunteering Leave

Three paid volunteering days (21 hours) per year.

Paid parental & carer's leave

26 weeks' maternity leave and 8 weeks' co-parent leave. 5 days' carer's leave for planned activities and unexpected emergencies.

Apply Now

Refine Your Search

axa jobs

Complaints Handler

Underwriter I - Sport & Leisure

Development Underwriter

Digital PR & Outreach Manager

Senior Claims Adjuster - Financial Lines & Cyber

Senior Market Pricing Analyst

Platform Operations Lead

Commercial Mid Market Fleet Underwriter

Senior Underwriter - M&A, UK & Lloyd's

Senior Underwriter, London Wholesale Property (North America)

Home Claims Handler

Underwriting Assistant

Operational Resilience and Readiness Manager

Pricing Analyst

Training Coordinator - Travel

Pricing Analyst

Training Coordinator - Motor & Home

SME Retention Team Manager

Real Time Analyst

SME Retention Team Manager

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