Join Superdrug Head Office- Make a Real Difference Every Day!
Location:
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit… A day includes:
The Systems Test Analyst is responsible for supporting test activities across the Superdrug R10 EPOS Transformation Programme, ensuring that systems and changes are delivered to a high standard of quality.
Working closely with the Test Manager, Programme Manager, Business Analysts, technical teams and business stakeholders, the role will support the design, preparation, execution and evidence capture of test scenarios across the R10 solution.
The role will focus on hands-on testing of store and integration processes across EPOS, pricing, promotions, payments, gift cards, finance and related systems. A key part of the role will be validating complex promotions and supplier funding scenarios, including retrospective funding processes — retros — to ensure accurate pricing, discounting and downstream financial outcomes.
Key Responsibilities
Test Design & Preparation
Analyse requirements, designs and acceptance criteria to support the creation of effective test scenarios and test scripts.
Design and review test scenarios covering core R10 business and store processes.
Ensure traceability between requirements, test cases, execution results and supporting evidence.
Support preparation of test packs for System Integration Testing and User Acceptance Testing.
Work with Business Analysts and SMEs to confirm expected outcomes for complex business scenarios.
Test Execution
Execute test cases across System Integration Testing and support User Acceptance Testing where required.
Validate end-to-end retail journeys, including:
Sales, returns and exchanges
Pricing and price changes
Promotions and discounts
Supplier-funded promotions and retros
Gift cards, vouchers and coupons
Payments and refunds
Store colleague operational processes
Record test results accurately and provide appropriate evidence to support pass/fail outcomes.
Retest fixes and support regression testing where required.
Highlight blockers, environment issues, data issues or unclear requirements promptly.
Promotions & Supplier Funding Testing
Create and execute test scenarios for complex promotions, including multi-buy, mix and match, threshold offers, exclusions, priorities, conflicts and stacking rules.
Validate that the correct promotional outcome is applied at EPOS.
Test supplier-funded promotional scenarios and retrospective funding processes where relevant to the R10 scope.
Compare expected versus actual pricing, discount and transaction outcomes.
Support investigation of issues relating to incorrect promotion application, pricing discrepancies or supplier funding calculations.
Work with Commercial, Trading, Finance, Pricing and Promotion SMEs to clarify expected behaviour where needed.
Data & Environment Support
Support the identification and preparation of test data, including products, prices, promotions, stores, tax zones, tenders, gift cards and supplier funding scenarios.
Check that test environments are available and suitably configured for assigned test activity.
Raise environment, configuration or data issues that may affect test execution.
Support the Test Manager in identifying gaps in test data or environment readiness.
Defect & Quality Management
Ensure defects are logged clearly and consistently, with sufficient evidence to support rapid resolution by development or configuration teams.
Include clear reproduction steps, expected results, actual results and relevant screenshots or transaction evidence.
Perform initial analysis of issues to help narrow down likely cause and support prioritisation.
Retest resolved defects and update outcomes promptly.
Escalate high-impact defects, repeated failures or quality concerns to the Test Manager.
Stakeholder Collaboration & Reporting
Work closely with the Test Manager, Programme Manager, Business Analysts, Developers, SMEs and vendors to coordinate test activity.
Provide clear and accurate test status updates, including progress, pass/fail status, blockers and defects.
Support business users during UAT execution where required.
Maintain clear and organised test documentation and evidence.
Contribute to daily test progress reviews, defect triage and readiness discussions.
Customer Focus
Establish strong relationships with project, business and technical stakeholders.
Keep customer and store colleague experience central when designing and executing tests.
Use feedback and test evidence to identify improvements and support better outcomes.
Collaborate with others to resolve issues quickly and constructively.
Feel empowered to challenge unclear requirements, unexpected results or quality concerns.
Support other team members by sharing knowledge, evidence and practical insight.
Ensure testing prioritises actions that protect the customer, colleague and business experience.
Key Stakeholders
Internal:
Test Manager, Programme Manager, IT Project Managers, Business Analysts, Developers, Solution Architects, Store Operations, Retail Operations, Commercial, Trading, Finance, PMO and wider IT Corporate Technology teams.
Group / External:
AS Watson Group IT teams involved in EPOS, middleware, pricing, promotion, payment, gift card, finance or integration delivery.
✅ This job is a good fit for you if:
You enjoy detailed, structured testing and take pride in finding issues before they affect customers or colleagues.
You are comfortable working across business and technical teams.
You can translate requirements into clear, practical test scenarios.
You understand the importance of accurate pricing, promotions and payments in a retail environment.
You are analytical, curious and confident investigating issues.
You can clearly explain defects and test outcomes to both technical and non-technical stakeholders.
You are organised, evidence-driven and comfortable working at pace.
You are keen to be part of a major retail technology transformation programme.
️Skills & Experience
Essential
Experience in a Test Analyst, QA Analyst or similar role.
Strong experience writing and executing test cases and recording test evidence.
Experience using test and defect management tools, such as JIRA or equivalent.
Strong analytical skills with the ability to assess test results and identify defects.
Good understanding of test preparation, execution, defect logging and retesting.
Excellent attention to detail.
Clear communication skills with technical and non-technical stakeholders.
Ability to work effectively as part of a project team.
Experience testing retail, EPOS, transactional, e-commerce or customer-facing systems.
Experience testing pricing, promotions, discounts or transaction calculations.
Desirable
Experience supporting System Integration Testing and User Acceptance Testing in complex, multi-system environments.
Experience testing complex retail promotions, such as multi-buy, mix and match, threshold promotions, exclusions or stacking rules.
Understanding of supplier funding, rebates, retros or financial processes linked to promotional activity.
Experience with payment, voucher, coupon, gift card or loyalty testing.
Exposure to NCR, Oracle Retail or similar retail technology platforms.
Experience supporting store technology deployments, pilots or phased rollouts.
Ability to use AI appropriately to support repetitive or administrative testing tasks while applying human judgement to quality decisions.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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