It analyst, information security Work, Jobs in Ilkley, Wyk (with Salaries)

First Line Support Engineer
Talk Straight —Ilkley
- £27,608 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Employee assistance programme
- Referral programme
Quick apply
3d
Cyber Security SOC Analyst (L1)
wavenet —Birstall
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Writing skills
- Analysis skills
Quick apply
IT Support Engineer
Radar Healthcare —Leeds
- Up to £35,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
IT Business Analyst
Yorkshire Water —Bradford
- £42,774 - £53,469 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
10d
IT Service Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
11d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Computer networking
- Communication skills
- Free parking
Document Controller
Yorkshire Water —Bradford
- £31,473 - £39,341 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Flexible schedule
5d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
IT Solutions Architect
Genuit Group —Leeds
- Full-time
- Travel
- Communication skills
IT & Business Systems Manager
ELE Advanced Technologies Limited —Burnley
- £40,000 - £55,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
2d
Network and Security Engineer - Grade 8
University of Bradford —Bradford
- £40,497 - £45,413 a year
- Full-time
- University
10d
Freelance Shopify & WordPress Web Designer and Developer
Everpro Ltd —Holmfirth
- From £150 a day
- Part-time
- In-person
- Free parking
Quick apply
10d
Cloud & Cyber Security Engineer - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £51,356 - £54,495 a year
6d
Infrastructure Engineer
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Analytics
- Work from home
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
IT & Compliance Manager – POF – Counter Terrorism Policing North East
Counter Terrorism Policing —Leeds
- £60,912 - £64,878 a year
- Full-time
1d
Software Engineer - Leeds
Accenture —Leeds
- Full-time
- AWS
- Financial services
- Communication skills

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First Line Support Engineer

Talk Straight -
Ilkley

Quick apply

Job details

Full-time
£27,608 a year
3 days ago

Benefits

Company pension
Company events
Employee assistance programme
Paid volunteer time
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Customer service call handling
TCP
Operating systems
Inbound customer enquiry call handling
CCNA
Ticket management
Continuous improvement
CompTIA Network+
Ticket management systems
Technical support incident logging
Telecommunication
IP networking
Customer support
Customer interaction
Communication skills
CompTIA A+
Routine servicing
Help desk

Full job description

First Line Support Engineer

We are seeking a proactive and customer focused First Line Support Engineer to join our busy support team. In this role, you will be the initial point of contact for customers seeking technical assistance. You will diagnose and troubleshoot basic issues, manage ticket escalation, and ensure a positive experience for our customers. This is a fast-paced environment, and the ideal candidate will be comfortable handling multiple tasks, prioritising issues, and maintaining excellent communication with users by ticketing systems, email and phone calls.

Key responsibilities of this role:

Respond promptly to incoming support requests via phone, email, and ticketing systems.
Diagnose and troubleshoot technical issues.
Provide clear and effective solutions or escalate complex issues to second-line support as needed.
Guide customers through step-by-step resolutions and ensure their issues are resolved satisfactorily.
Perform routine checks and maintenance on customer equipment to prevent issues.
Accurately document all customer interactions, issues, and resolutions in the support system.
Maintain up-to-date knowledge base articles and support documentation.
Provide feedback on recurring issues to help improve products and services.
Work closely with second-line support, network engineers, and other departments to resolve complex technical problems.
Participate in team meetings and contribute to continuous improvement initiatives.

How we'll support you:

Full structured training will be provided.
Regular 1-1's with your line manager to review progress and provide support.
Annual performance review.
A friendly, welcoming and supportive culture.
Development opportunities.

Working Environment

We offer hybrid working to promote a healthy work/life balance, working remotely and attending our Ilkley office 3 days per week. Therefore you will need to be within a reasonable commute of this office.

Requirements

Essential

Excellent communication skills, both verbal and written.

Strong interpersonal skills with a customer-centric attitude.
Patience and empathy when dealing with frustrated or non-technical customers.
Analytical mindset with the ability to think critically and resolve issues efficiently.
Willingness to learn and adapt to new technologies and processes.

Desirable

Minimum of 1-2 years of experience in a technical support role, preferably within an ISP or telecommunications environment.
Relevant certifications (eg. CompTIA A+, Network+, Cisco CCNA) are a plus.
Familiarity with networking concepts, including TCP/IP, DNS, DHCP and VPN.
Strong understanding of internet services, networking hardware, and common operating systems.

Benefits

Salary £27,608 pa
Up to 25 days holiday per year plus Bank Holidays
Wellbeing day.
Hybrid working.
Company events.
Company pension - 5% employer contribution
Referral programme.
Contractual sick pay.
Employee Assistance Programme.
Contractual maternity and paternity pay.
Health Cash Plan.
Non-work related training allowance.
Volunteering day.
Day off for your birthday.

Closing date for applications: 31/08/2026

**NO RECRUITMENT AGENCIES**

Who we are

Schools Broadband, a division of Talk Straight Ltd, is now the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 3500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

With steady year on year growth since our inception in 2007, we are a rapidly growing company with a talent pool of over 60 employees who we place at the centre of our success.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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Refine Your Search

it analyst, information security jobs in ilkley, wyk

First Line Support Engineer

Cyber Security SOC Analyst (L1)

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

IT Support Engineer

IT Service Analyst

Customer Contact Centre Advisor (Payments / Technical Support)

IT Business Analyst

IT Service Manager

Service Desk Analyst (European Language Speaker)

Document Controller

IT Field Engineer

IT Solutions Architect

IT & Business Systems Manager

Network and Security Engineer - Grade 8

Freelance Shopify & WordPress Web Designer and Developer

Cloud & Cyber Security Engineer - West Yorkshire Pension Fund

Infrastructure Engineer

Service Desk Analyst - Shared Services

IT & Compliance Manager – POF – Counter Terrorism Policing North East

Software Engineer - Leeds

I want to receive the latest job alerts for it analyst, information security in ilkley, wyk

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