Support associate Work, Jobs in Layham, Sfk (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
Quick apply
Area Manager, DIP1
Amazon UK Services Ltd. —Ipswich
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Accounts Associate
Scrutton Bland —Ipswich
- Hybrid work
- Microsoft Office
- Accounting
- Referral programme
Quick apply
Associate Dentist
Together Dental —Colchester
- Part-time
Mechanical Engineer
Barker Associates —Braintree
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Employee assistance programme
Quick apply
Modern Matron – Older adults inpatient
Norfolk & Suffolk Foundation Trust —Bury St. Edmunds
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Nursing
2d
Community Matron - Specialist Perinatal
Norfolk & Suffolk Foundation Trust —Ipswich
- £57,528 - £64,750 a year
- Full-time
- Master's degree
- Leadership
4h
Modern Matron – Older adults inpatient
Norfolk and Suffolk NHS Foundation Trust —Bury St. Edmunds
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Nursing
1d
Senior Associate - Construction
Holmes and Hills LLP —Colchester
- Analysis skills
- Presentation skills
- Construction experience
- Employee assistance programme
- Life insurance
Commercial Property Solicitor (3+ PQE) - Bury St Edmunds
Ashtons Legal —Bury St. Edmunds
- Organisational skills
- Communication skills
Quick apply
Associate Dentist
mydentist —Clacton-on-Sea
- IT
- Free parking
- Sick pay
Quick apply
Brand Representative - Braintree Village, Hollister
Hollister —Braintree
- £10.85 an hour
- Organisational skills
- Store discount
- Employee discount
People and Culture Officer
St Helena Hospice —Colchester
- £33,000 - £35,000 a year
- Full-time
- Human resources
- Hospice
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Recruitment Delivery Consultant
Whitehall Resources —Colchester
- £26,500 - £36,500 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Team Member
NEXT —Ipswich
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
Team Member
NEXT —Maldon
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
5d
Team Member
NEXT —Maldon
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
5d
Sales Associate - Braintree (Part Time - 12 Hours)
Hugo Boss —Braintree
- 12 hour shift
- Hospitality
- Customer service
- Communication skills
14d
Employment Associate (3-8 PQE)
Keystone Law —Ipswich
- Up to £80,000 a year
- Full-time
- Business development
- Travel
- In-person
- Work from home
Quick apply
2d
Senior Accountant
Weston Brook Associates —Bury St. Edmunds
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Accounting
- In-person
Quick apply
13d

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support associate jobs near layham, sfk

Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

support associate jobs in layham, sfk

Customer Care Associate

Area Manager, DIP1

Accounts Associate

Associate Dentist

Mechanical Engineer

Modern Matron – Older adults inpatient

Community Matron - Specialist Perinatal

Modern Matron – Older adults inpatient

Senior Associate - Construction

Commercial Property Solicitor (3+ PQE) - Bury St Edmunds

Associate Dentist

Brand Representative - Braintree Village, Hollister

People and Culture Officer

Recruitment Delivery Consultant

Team Member

Team Member

Team Member

Sales Associate - Braintree (Part Time - 12 Hours)

Employment Associate (3-8 PQE)

Senior Accountant

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