Technical support manager Work, Jobs in West London, Gtl (with Salaries)

Publisher Technical Account Manager (AdTech)
PubMatic —London
- £60,000 - £70,000 a year
- Hybrid work
- PMP
- Analysis skills
- Communication skills
- Annual leave
Quick apply
6d
Client Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
Quick apply
14d
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —London
- Full-time
- AWS
- Leadership
Integration Support Manager
LoopMe —London
- Hybrid work
- SQL
- JavaScript
- Communication skills
- Annual leave
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Azure
- Customer service
- Organisational skills
Quick apply
Customer Success Manager
RELX —Farringdon
- Full-time
- Organisational skills
- IT
- AI
- Flexible schedule
AI Adoption Manager - Communities
Legora —London
- Full-time
- AI
- Analytics
7d
AI Adoption and Training Specialist, Associate Director (London)
Fitch Group —London
- Bachelor's degree
- Financial services
- AI
Client Success Director (AI)
Circana —Bracknell
- Full-time
- Remote
- Machine learning
- Organisational skills
- AI
Software Training Lead
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
Quick apply
Developer Engagement Lead - AI Coding Tools - MSDE
Morgan Stanley —London
- Full-time
- Software development
- AI
- Communication skills
6d
AI Enablement Manager
Systemiq —London
- No degree
- IT
- AI
Quick apply
Head of Enterprise Support Technical
Connected Places Catapult —London
- £80,920 - £89,472 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Mentoring
- Employee assistance programme
Quick apply
8d
Head of ICT and Business Support
London Councils —London
- From £77,407 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
13h
Technical Account Manager
NEST —London
- £65,000 - £70,000 a year
- Hybrid work
13d
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
7d

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Publisher Technical Account Manager (AdTech)

PubMatic -
London

Quick apply

Job details

£60,000 - £70,000 a year
6 days ago

Benefits

Annual leave

Qualifications

Jira
Fiddler
Technical troubleshooting
Report generation
Stakeholder collaboration
PMP
Client engagement
Technical support
Analysis skills
Multidisciplinary collaboration
Communication skills
Analytics

Full job description

About the Role

Join PubMatic's Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.

As a Customer Success Operations Manager, you'll sit at the intersection of ad technology, client success, and operational delivery. You'll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.

If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.

What You'll Do

Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
Respond to and resolve integration issues, discrepancies, and brand safety escalations
Generate and interpret performance reports, turning data into clear client insights
Build strong client relationships, identifying growth opportunities and supporting revenue targets

What You'll Bring

Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
Strong analytical skills, with experience working with complex datasets to identify trends and root causes
Confidence using Excel for analysis and reporting
Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
Ability to manage onboarding, client support, and optimisation simultaneously
Clear communication skills, with the ability to explain technical concepts to a range of audiences
A structured, detail-oriented approach and a collaborative mindset

If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.

Additional Information

Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic's good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.

On-Target Earnings (OTE): (base + variable) - £60,000 – £70,000

Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.

Benefits & Employee Experience: Our benefits package supports employees' health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.

Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Quick apply

Refine Your Search

technical support manager jobs in west london, gtl

Publisher Technical Account Manager (AdTech)

Client Helpdesk Manager - 12 Month FTC

Technical Account Manager, Enterprise Support, WWPS-UKGI

Integration Support Manager

Salesforce Administrator & Service Desk Lead

Managed Services - First Line Support Team Lead

Customer Success Manager

AI Adoption Manager - Communities

AI Adoption and Training Specialist, Associate Director (London)

Client Success Director (AI)

Software Training Lead

Developer Engagement Lead - AI Coding Tools - MSDE

AI Enablement Manager

Head of Enterprise Support Technical

Head of ICT and Business Support

IT Support Manager

Technical Account Manager

Senior Manager - Technical Support Engineering

IT Service Desk Lead

Service Desk Manager

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