Technical document engineer Work, Jobs in Bulwell, Ntt (with Salaries)

Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
2d
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
2d
Junior Data Engineer - SQL Server & Data Platform (6-month fixed term contract)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
Network Deployment Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply
ETCS Signalling Test Engineer
ALTEN —Derby
- Full-time
- Hybrid work
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Generator Proposals Engineer
Rehlko —Heanor
- £50,000 - £85,000 a year
- Full-time
- Analysis skills
- Annual leave
- Employee discount
Senior Software Engineer RPG (Fxed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Fire Engineer
Karntek —Nottingham
- Full-time
- Engineering
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Principal Building Services Engineer (Electrical)
PickEverard —Nottingham
- Business development
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
9d
Maintenance and Supply Chain Coordinator
DCRail —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health & wellbeing programme
- Sick pay
Quick apply
Design Engineer
Collis Engineering Ltd —Alfreton
- Full-time
- AutoCAD
- Civil engineering
- Engineering
Quick apply
7d
Senior Operational Excellence Engineer
HelloFresh —Derby
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
1d
Principal Building Services Engineer (Mechanical)
PickEverard —Nottingham
- Engineering
- Business development
- HVAC
- Annual leave
- Employee assistance programme
9d
Senior Structural Engineer
AECOM —Nottingham
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Principal OHL Design Engineer
Balfour Beatty —Derby
- Hybrid work
- Microsoft Word
- Microsoft Excel
- CAD
- Annual leave
Fire Engineer – Design Assurance
Turner & Townsend —Derby
- Full-time
- Engineering
- Analysis skills
Quick apply
Senior Principal Mechanical Engineer
Assystem —Derby
- Team management
- Travel
- Budgeting
Senior Mechanical Engineer
Assystem —Derby
- Engineering
- System design
- Project management
Principal Mechanical Engineer
Assystem —Derby
- Team management
- Mentoring
- Organisational skills
Electrical Engineer
Assystem —Derby
- Hybrid work
- Travel
- In-person

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Systems Engineer

Thrive -
Mansfield

Quick apply

Job details

Full-time
2 days ago

Qualifications

Live chat
Technical troubleshooting
Desktop support
Customer service call handling
TCP
ITIL Certification
Microsoft Outlook
Inbound customer enquiry call handling
Incident management
Client engagement
Incident queue management
Ticket management
Incident documentation
Microsoft Office Suite
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
IP networking
Customer interaction
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
CompTIA A+
Remote diagnostics
Time management

Full job description

About us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Requirements

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

Quick apply

Refine Your Search

technical document engineer jobs in bulwell, ntt

Systems Engineer

Systems Administrator

Junior Data Engineer - SQL Server & Data Platform (6-month fixed term contract)

Network Deployment Engineer

ETCS Signalling Test Engineer

Generator Proposals Engineer

Senior Software Engineer RPG (Fxed Term Contract)

Fire Engineer

Principal Building Services Engineer (Electrical)

Maintenance and Supply Chain Coordinator

Design Engineer

Senior Operational Excellence Engineer

Principal Building Services Engineer (Mechanical)

Senior Structural Engineer

Principal OHL Design Engineer

Fire Engineer – Design Assurance

Senior Principal Mechanical Engineer

Senior Mechanical Engineer

Principal Mechanical Engineer

Electrical Engineer

I want to receive the latest job alerts for technical document engineer in bulwell, ntt

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