Lead analyst Work, Jobs in York, Nyk (with Salaries)

Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
Data Analyst/Data Modelling Analyst(Lead II - Data Engineering)
UST —Leeds
- Hybrid work
- Databases
- Analysis skills
- Agile
Quick apply
12d
Quality Co-ordinator
Amey Ltd —Goole
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
2d
Quality Engineering Professionals – Register Here
Scale Factory —Leeds
- Hybrid work
- AI
Technical Manager (Flood Risk)
Sweco UK —Leeds
- Part-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Technical Manager (Flood Risk)
Sweco —Leeds
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
6d
Lead Business Analyst
Yorkshire Building Society —Leeds
- Agile
Fraud Investigator - Harrogate
Department for Work and Pensions —Harrogate
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
8d
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Agile
Senior Dayforce System Analyst
VetPartners Limited —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
7d
ERP Analyst Team Lead
evoke —Leeds
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Global Category Manager
Hiscox —York
- Full-time
- Hybrid work
- No degree
- Contracts
- Business
14d
Senior Business Analyst
Yorkshire Building Society —Leeds
- £55,000 a year
- Bachelor's degree
- Mentoring
- Agile
6d
Client Reporting Analyst
Aon Corporation —Leeds
- Microsoft Word
- Analysis skills
- Continuous improvement
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
8d
Senior Process Improvement Analyst - 6 month FTC
Zenith —Leeds
- Up to £60,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
14d
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
National Account Manager
Northern Bloc —Leeds
- £50,000 - £55,000 a year
- Business development
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick apply

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Incident Management Analyst

Redcentric plc -
Harrogate

Apply Now

Job details

Permanent | Full-time

Qualifications

Incident queue management
IT service management
Ticket management
Incident reporting preparation
Technical support
Analysis skills
Presentation skills
Organisational skills
Customer support
Customer interaction
Communication skills
Time management
Analytics

Full job description

Vacancy Name

Incident Management Analyst

Vacancy No

VN663

Employment Type

Full-Time

Location

Harrogate

Type of Vacancy

Permanent

Job Description

Role Details

Job Title

Incident Management Analyst

Division

Customer Services

Job Location

Hybrid

Reports To

Service Desk & Incident Management Lead

Role
Our Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.
As Incident Management Analyst, you will ensure that Redcentric’s customers receive the best communication and service possible. It will be your job to ensure that support tickets are being managed correctly and within defined SLA parameters. Reporting into the Service Desk & Incident Management Lead, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities.

Key Responsibilities and Tasks

Manage and proactively ensure timely and appropriate updates are communicated back to customers.
First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome.
Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk.
Provide training and guidance to Support teams regarding Incident Management processes.
Constant monitoring of ticket queues with particular emphasis on VIP and sensitive customer tickets.
Ensuring tickets are managed within defined SLA’s and preventing a breach of those.
Communicating and documenting new processes relevant to incident management.
Creation of customer request RFO (Reason for Outage) documents and Major Incident Reports.
Communicating and documenting new processes relevant to Incident Management.
Assisting the Service Desk Team Leader and Customer Services Manager to integrate new customers and processes into the current support infrastructure.
Play a key part in identifying new Problem Tickets and ensuring they have the appropriate ownership.
See a problem or opportunity, take ownership and act on it independently.
Adherence to Redcentric Solutions Limited ISO certification standards.

Desirable, but now essential, Qualifications

ITIL 4 Foundation qualified or above.

Key Skills & Competencies

Highly customer centric with a passion for providing excellent customer service.
Excellent telephone manner, good communication and presentation skills.
Experience of working within a busy customer environment, preferably in a technical and / or service provider area.
Strong interpersonal and communication skills; tactful, diplomatic and sympathetic when dealing with customer problems and showing empathy with customer issues.
Strong analytical skills.
Proactive and forward-thinking approach.
Confident with the ability to interact with members of all support teams including team leaders, managers and directors.
An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes.
A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.
Excellent time management / organisational skills; being able to work well in critical or high-pressure situations.

Possible Progression Paths

Technical Support Analyst.
24/7 Technical Support Analyst.
Service Desk Team Leader.
Other Redcentric internal departments.

Hours of Work
The Company’s hours of work are from 9.00am - 5.30pm, Monday to Thursday and 9.00am until 3.30pm on Friday with one hour for lunch. However, Incident Management covers the hours between 8.00am – 5.30pm on rota, with one hour for lunch.
The shifts are currently:

Monday – Thursday: 8.00am – 4.30pm or 9.00am – 5.30pm
Friday: 8.00am – 2.30pm, 9.00am – 3.30pm or 11.00am – 5.30pm.

Please note, this is a hybrid role and therefore candidates should live within a reasonable commuting distance to Harrogate.

Apply Now

Refine Your Search

lead analyst jobs in york, nyk

Incident Management Analyst

Data Analyst/Data Modelling Analyst(Lead II - Data Engineering)

Quality Co-ordinator

Quality Engineering Professionals – Register Here

Technical Manager (Flood Risk)

Technical Manager (Flood Risk)

Digital Portfolio Analyst

Lead Business Analyst

Fraud Investigator - Harrogate

Portfolio Management Analyst

Senior Dayforce System Analyst

ERP Analyst Team Lead

Global Category Manager

Senior Business Analyst

Client Reporting Analyst

Associate Product Manager

Senior Process Improvement Analyst - 6 month FTC

Data Analyst

National Account Manager

Contact Centre Technology & AI Manager

I want to receive the latest job alerts for lead analyst in york, nyk

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