A design-led role for someone who makes websites look and feel best-in-class — then builds them to match.
Role Overview
Every member we work with has a website. And every one of those websites needs to look outstanding, feel effortless to use, convert — and perform at an industry-leading level. At Orange & Gray, the Web Designer is the person who makes that happen: leading on the design and craft of our members' sites, then building and maintaining the foundations that their entire marketing presence sits on.
This is a design-led role. You'll own the look, feel, and user experience of member websites — turning briefs into clean, considered, conversion-focused designs — and then bring those designs to life in the browser. You'll sit within our Technical Delivery department, responsible for the day-to-day design and build of member websites, from new page and landing-page designs through to content uploads, and the technical housekeeping that keeps everything fast and secure. We're looking for a designer who can also build.
You should be as comfortable shaping a layout in Figma/Framer in the morning as you are getting it live and polished in the afternoon. If you have a strong eye, care deeply about craft, and like owning something end-to-end — you'll fit right in.
To be clear: this is not an IT support, helpdesk, or MSP role. We build and maintain beautiful, high-performing marketing websites — we don't manage servers, fix printers, or run a service desk.
About Us
Our mission is simple: maximise the number of ears helped. We do that by helping independent hearing care clinics outperform the Goliaths — the big box retailers and manufacturers trying to commoditise their industry. Every website we design, every campaign we run, every piece of content we create exists to help private practice owners become the obvious choice in their community — so more people get the hearing care they deserve from people who genuinely care.
Founded in 2017, we partner with just over 80 of the world's best hearing care practices across North America. Our goal is to help 1 million ears by 2036 — and every role in this business exists to move that number.
With a small yet dynamic team of less than 20 people and a brand new HQ on the way, it's a culture where people who care about results and impact flourish.
Results Focused
We prioritise outcomes over processes. We own our responsibilities fully. We only win when our members win.
Growth Mindset
We believe in doing better than yesterday. We innovate or evaporate. We solve challenges others shy away from.
Give a Sh*t
We take personal pride in everything we do. We celebrate wins and feel the losses as one.
How This Role Fits
You'll sit within the Technical Delivery department, reporting to the Technical Delivery Lead. Technical Delivery is one of three departments in our service delivery function — the other two are Account Management (member relationships, retention, growth, RAGG, quality control) and Campaign (content, campaign delivery, proofreading, newsletters, graphics, video).
Account Managers brief what members need. The Campaign team creates the content, copy, and creative assets. You design and build the websites that all of that lives on, setting the visual standard and making sure the underlying infrastructure is solid.
You'll work alongside the other developers in your department, and collaborate cross-functionally with Account Managers and campaign teams on a daily basis.
How We Work
We're opening a new Orange & Gray Manchester HQ and working to a hybrid model. This is a selfemployed contract of around 37.5 hours a week — effectively the majority of your working week with us. You'll invoice as a contractor and look after your own tax, National Insurance, and holiday, but in practice you'll be a core part of the team.
You'll be based from the office a couple of days a week, where project work, team sessions,design reviews, and collaborative days happen in person, with the flexibility to work the rest of the time from home. For a design role, that means focused deep-work time at home for the craft, and in-person collaboration when it matters most — sprint planning, design and quality reviews, and working through complex builds with the rest of the technical team.
We see this as a long-term relationship, not a short-term pair of hands: we'd expect the role to run for at least 12 months, and for the right person there's a genuine route into a permanent, employed position with us further down the line — something we've done before.
What You'll Do
- Design Industry-Leading Websites
- Build & Bring Designs to Life
- Handle Bugs & Technical Issues
- Own the design of member websites — homepages, landing pages, page templates, and reusable elements — from concept through to polished, on-brand output
- Turn briefs from Account Managers and the Campaign team into clean, considered layouts with strong visual hierarchy, typography, and UX Design conversion-focused landing pages and page elements that actually convert — not just look good
- Maintain visual consistency and quality across every member site, and help evolve reusable components and design patterns
- Build your designs in Framer — translating layouts faithfully into fast, responsive pages
- Maintain and update existing member websites so they stay current, optimised, and performing at an industry-leading level
- Handle content uploads, page edits, and website amendments as part of ongoing member delivery
- Troubleshoot and resolve bugs, broken elements, and layout issues across member sites
- Keep the Foundations Solid
- Collaborate Across Departments
What We're Looking For
We need a design-led web generalist — someone with a genuinely strong eye who can also build what they design. You lead with design, but you're comfortable across the full stack of a modern marketing website and always willing to learn.
To be considered, you should have:
- Strong web & UI design skills (essential) — you can take a brief and produce clean, modern, on-brand designs with real command of layout, typography, spacing, colour, and conversion-focused UX. A portfolio that shows this is a must
- Hands-on with Framer — you can design and build directly in it, taking a concept all the way to a live, polished page yourself (or you can pick it up fast from similar tools)
- Confident maintaining live sites — you can edit, troubleshoot, and keep existing member websites current, fast, and error-free
- HTML, CSS, and basic JavaScript — enough to build custom page elements, control layout precisely, and work confidently with templates
- Comfortable with the technical basics — DNS, hosting, SSL, and domain management (cPanel, Cloudflare, nameservers); you don't need to be an expert, but you're happy to own it and learn
- An eye for detail and quality — you check your own work, test before you ship, and take pride in things being right
- A generalist mindset — you're happy switching between a landing-page design and a DNS setting in the same day
- Willingness to learn — we'll invest in your development, but you need to meet us halfway with curiosity and drive
Nice to have (but not essential):
- Motion, graphic, or brand design experience
- Experience with tracking & analytics (Google Analytics 4, Google Tag Manager, conversion pixels, call tracking)
- Schema markup / structured data knowledge
- Experience with email platforms (Campaign Monitor, Mailchimp, or similar)
- Experience working with US-based clients, or in the hearing care / healthcare industry
How We'll Measure Success
You'll know you're winning when:
- Member websites look outstanding, on-brand, and clearly a cut above the competition
- Designs go from brief to live cleanly and on time, and convert once they're there
- Member websites are up, fast, and secure — uptime is 99.9%+ and page speeds are under 3 seconds
- Core Web Vitals are passing across every site you maintain
- Bugs and technical issues are resolved quickly — zero unresolved tickets at end of week
- Technical tasks are completed within SLA 95%+ of the time, with zero security incidents per quarter
- Tracking and schemas are accurately configured across member sites, and documentation is thorough and up to date
What's In It For You
- £30,000–£35,000 per annum, dependent on experience
- Hybrid working — a couple of days a week from our new Manchester HQ, the rest from home
- Flexibility — shape your 37.5 hours around your other commitments
- Genuine investment in your development — training, upskilling, and room to grow
- A team that genuinely cares about the work and about each other
- Room to grow — you'll start self-employed, with a genuine route into a permanent, employed role for the right person over time (something we've done before)
Requirements
Web / UI design experience 2+ yrs (required)
Framer design & build 2+ yrs (required)
Analytics & tracking setup 1+ yr (preferred)
Work location Hybrid (UK, regular HQ days)
Engagement Self-employed · 37.5 hrs/week
How to Apply
We don't just want to see your CV — it only tells us a small part about you. Instead, please use
your skills to create an application that stands out.
- It could be a video
- It could be something written
- Or it could be something else entirely
Prove your skills by creating an application that achieves the brief of standing out, and helps us understand why you're the right fit for the role. A portfolio or samples of your design work will go a long way.
That's us. Now over to you.
Pay: £30,000.00-£35,000.00 per year
Benefits:
Work Location: Hybrid remote in Manchester M1 2HX
