It support Work, Jobs in Baslow, Dby (with Salaries)

Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
6d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
Digital Inclusion Worker
Citizens Advice North East Derbyshire —Clay Cross
- £25,877 - £28,664 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Technical Support Assistant
Kirklees Council —Kirklees
- Full-time
- Data entry
- Typing
- Office experience
- Annual leave
- Employee assistance programme
12d
Senior C&I Engineer - Information & Communications Technology (ICT)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
10d
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
5d
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
11d
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Technical Operations Support
Culina Group —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Engineer
KION Group AG —Stockport
- Weekend availability
- Travel
- Communication skills
- Flexible schedule
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
6d
Service Guide Apprenticeship
EE —Sheffield
- From £23,110 a year
- Full-time
- No experience needed
- Employee discount
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
NetSuite System Administrator
MetroRod Ltd —Macclesfield
- £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
7d

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Complex Product Support Associate

Tes Global -
Sheffield

Quick apply

Job details

Full-time
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Pre-sales
Help desk

Full job description

Job Title: Complex Product Support Associate (Pensions)
Working Pattern: Hybrid, includes 3 days each week in the office
Contract Type: Full time, permanent
Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
Role overview:
Provide technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle.
Key Responsibilities:

Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales, onboarding, in-life support and value realisation, retention and offboarding.)
Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required
Maintain technical and operational expertise in relevant products, providing guidance and sharing knowledge and advising on configuration, product limitations and best practice, and contributing to Chapters as applicable
Surface insights and recurring issues to Product teams to support ongoing product-specific and broader ecosystem evolution

What will you need to succeed?
Technical Troubleshooting
A successful candidate will demonstrate strong problem-solving skills and the ability to investigate, diagnose and resolve product or user issues efficiently. They will be comfortable working with support tools, following logical troubleshooting processes and escalating issues with clear, actionable information when required.
Solution Engineering & Implementation Guidance
A successful candidate will demonstrate the ability to support customers through product configuration, onboarding and implementation activities. They will be confident guiding users on best practice and helping customers maximise value from the product.
Knowledge Management & Product Influence
A successful candidate will demonstrate a proactive approach to knowledge sharing and continuous improvement. They will be able to clearly document solutions, identify recurring customer challenges and contribute ideas that improve product adoption and the overall customer experience.
Communication & Commercial Awareness
A successful candidate will demonstrate excellent communication skills, with the ability to translate technical concepts into clear, customer-friendly language. They will build trust with customers by managing expectations effectively and delivering a positive support experience.
Cross-Functional Working
A successful candidate will demonstrate the ability to collaborate effectively with colleagues across Customer Success, Product and Technology teams. They will confidently communicate customer feedback, identify recurring issues and contribute to solutions that improve both product performance and customer outcomes.
Revenue & Growth
A successful candidate will understand the important role product support plays in customer satisfaction, retention and long-term success. They will be confident using their product expertise to support customer conversations, strengthen customer confidence and help customers realise maximum value from our solutions.

What do you get in return?

25 days annual leave rising to 30
5% pension
State of the art offices
Access to a range of benefits via My Benefits World
Free eye care cover
Life Assurance
Cycle to Work Scheme
EAP (Employee assistance programme)
Monthly Tes Socials
Access to an extensive Learning and Development menu

Quick apply

Refine Your Search

it support jobs in baslow, dby

Complex Product Support Associate

Systems Administrator

ICT Technician

Digital Inclusion Worker

Technical Support Assistant

Senior C&I Engineer - Information & Communications Technology (ICT)

Senior Network Support Engineer - Reactive

First Line Analyst

Trainee Technical Support Technician

3rd Line Service Desk Engineer

Technical Operations Support

Technical Support Engineer

Systems Engineer

Service Guide Apprenticeship

IT Service Desk Analyst Apprentice

Second Line Analyst

NetSuite System Administrator

1st Line Support Engineer

Product Support Specialist

IT Apprentice

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