It engineering manager Work, Jobs in Cheddleton, Sts (with Salaries)

3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
4h
Fleet Engineering
Ministry of Justice —Burton-On-Trent
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- SharePoint
- Annual leave
- Employee discount
12d
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Communication skills
- Employee discount
Quick apply
Senior Full Stack Developer
Barclays —Knutsford
- Computer Science
- Agile
- Banking
Intermediate Business Analyst
CDL Software —Manchester
- £43,000 - £48,000 a year
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Agile
- Free parking
- Referral programme
Quick apply
Control Electrical Manager
Tata Chemicals Europe —Northwich
- £53,000 - £60,000 a year
- Full-time
- Continuous improvement
- Electrical Engineering
- Leadership
- Life insurance
Quick apply
10d
Principal Product & Marketing Manager
Waters Corporation —Wilmslow
- Analysis skills
- Product management
- Mentoring
AI Development Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Travel
- Mentoring
- AI
- Annual leave
Contract Quantity Surveyor
Cheshire East Council —Crewe
- £41,771 - £48,072 a year
- Full-time
- Hybrid work
- Civil engineering
- Microsoft Office
- Analysis skills
- Annual leave
- Flexitime
7d
Senior Staff Software Engineer, AeroParker
Metropolis —Stockport
- Computer Science
- Java
- Master's degree
Quick apply
Validation and Qualification Manager
Tata Chemicals Europe —Northwich
- £55,000 - £65,000 a year
- Full-time
- Engineering
- Life insurance
Quick apply
Highway Assurance Engineer
Cheshire East Council —Crewe
- £41,771 - £48,072 a year
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- CRM software
- Communication skills
Quick apply
Lead Commissioning Engineer
Quest Global —Stafford
- Full-time
- Engineering
- English
- Communication skills
Quick apply
Product Engineer - M365 Unified Collaboration & Gen AI
Barclays —Knutsford
- Azure
- Team management
- Mentoring
Maintenance Manager
Tata Chemicals Europe —Northwich
- Full-time
- Engineering
- Maintenance
- Leadership
- Life insurance
Quick apply
7d
HSE Manager (Service) - UK & Ireland
Nordex SE —Didsbury
- Full-time
- Heavy lifting
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
9d
RUCKUS Senior Systems Engineer
Belden Inc —Manchester
4d
Qualified Surveyor - Gas, Heating and Heat Networks
Housing Plus Group —Stafford
- £43,050 a year
- Full-time
- Engineering
- Bachelor's degree
3h
Analogue Engineer
Thales —Cheadle
- Full-time
- Annual leave
- Employee discount

I want to receive the latest job alerts for it engineering manager in cheddleton, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineering manager jobs near cheddleton, sts

3rd Line Support Engineer

BCN Group -
Manchester

Quick apply

Job details

Full-time
4 hours ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident management
Microsoft Exchange
Sonicwall
Firewall
Virtualisation
Mentoring
Mobile device management
SharePoint
SAN
Customer support
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Intune
Help desk

Full job description

Job title: 3rd Line Support Engineer

Reports to: Operations Manager

Location: Role can be based from our Manchester or Leeds locations (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Competitive + BCN benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

BCN Group have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.

Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.

Providing 3rd line technical support for hardware and software issues.
Final escalation point for the support team.
Root cause analysis specialist.
Delivery of advanced technical training to the support team, to advance their skills.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.

Person, Skills & Experience:

Microsoft Windows server (2019, 2022, 2025)
O365 and its complimentary addons (OneDrive, Teams, Power Automate, SharePoint etc)
Advanced virtualisation troubleshooting (HyperV/VMware/Azure)
Advanced firewall troubleshooting (WatchGuard/SonicWall/FortiGate)
Advanced InTune/MDM skills
Storage troubleshooting (SANs, NAS, Cloud Storage)
Advanced M365/Exchange troubleshooting
Advanced SQL Server troubleshooting
Antivirus & Security Products (Windows Defender, ThreatLocker , ESET)
Advanced On-Premise & Azure Networking skills (managed switching, VLAN’s, VNet's)
Excellent general hardware/software troubleshooting and problem-solving skills
ITIL foundation accredited

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

it engineering manager jobs in cheddleton, sts

3rd Line Support Engineer

Fleet Engineering

Customer Care Agent

Senior Full Stack Developer

Intermediate Business Analyst

Control Electrical Manager

Principal Product & Marketing Manager

AI Development Coach

Contract Quantity Surveyor

Senior Staff Software Engineer, AeroParker

Validation and Qualification Manager

Highway Assurance Engineer

Sales & Renewals Executive

Lead Commissioning Engineer

Product Engineer - M365 Unified Collaboration & Gen AI

Maintenance Manager

HSE Manager (Service) - UK & Ireland

RUCKUS Senior Systems Engineer

Qualified Surveyor - Gas, Heating and Heat Networks

Analogue Engineer

I want to receive the latest job alerts for it engineering manager in cheddleton, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected