Technical support analyst Work, Jobs in Tower Hamlets, Gtl (with Salaries)

End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- SharePoint
- In-person
- Communication skills
End User Computing Analyst
JATO Dynamics —Uxbridge
- Rotating shift
- SharePoint
- In-person
- Communication skills
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
System Support Analyst
UltraSoft Technologies —Staines-upon-Thames
- £24,000 - £30,000 a year
- Communication skills
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Product management
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
7h
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
Quick apply
7d
Business Analyst (Guidewire Claims)
FalconSmartIT —London
- Training & development
Quick apply
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
14d
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Support Desk Analyst
Nscale —London
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Service & Operations Analyst in SERVICE DESK - 6 Month FTC
Bank of England —London
- £28,640 - £32,220 a year
- Full-time
- Communication skills
- Annual leave
3h

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End User Computing Analyst
JATO —Uxbridge
Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision,…
End User Computing Analyst
JATO Dynamics —Uxbridge
Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision,…

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End User Computing Analyst

JATO -
Uxbridge

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Job details

Qualifications

Jira
Technical troubleshooting
Desktop support
Hardware repair
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Breakdown recovery
Service restoration
Computer hardware
SharePoint
Technical writing
Fault diagnosis and repair
Communication skills
Active Directory

Full job description

About us:
JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.

Our vision. Our vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent is to help customers create significant competitive advantage by constantly leading in connected data, information and knowledge provision, ultimately improving our customers’ work processes, informed decision-making and business results.

Role Overview:
We are seeking a proactive and customer focused Service Desk Analyst (End User Computing Analyst) to join our global Technology Team in Uxbridge.

Please note you will be required to work onsite 4 -5 days a week, between the hours of 08.00 - 18.00 on a rotating shift pattern.

In this role you will be providing first level IT support (hardware & application) to JATO colleagues globally, you will do this through the monitoring of tickets using our ITSM tool, Jira.

Key Responsibilities:

Monitor the Service Desk queue within Jira, reassigning tickets where required
Troubleshoot, diagnose and fix faulty user equipment and operating systems
Resolving a high percentage of incidents at first point of contact, following knowledge base articles
Develop and maintain team documentation, relating to first line support activities, including the creation and updating of knowledge articles
Liaise with third party software and hardware suppliers

Key Requirements:

Experience working within a service desk role / environment before
Understanding of ITIL principles - desirable
Understanding of the Office 365 Suite of applications such as Sharepoint and Microsoft Teams
Working knowledge of desktop technologies, including Windows and Active Directory
Previous experience working with a ITSM tool before, ideally Jira
Basic knowledge of Web Application management
Excellent communication skills, verbal and written as you will be liaising with colleagues across different regions and countries

Our values. JATO core values are Integrity, People First, Collaboration, Innovation and Excellence.

JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.

Department

Technology

Role

Technology Service Operations

Locations

Uxbridge - United Kingdom

Work Location

Office Based

Apply Now

Refine Your Search

technical support analyst jobs in tower hamlets, gtl

End User Computing Analyst

End User Computing Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services

Senior IT Service Desk Analyst

Senior IT Customer Support Analyst, Desktop Support

Senior Data Analyst (L4) Apprenticeship Trainer

System Support Analyst

FIX Analyst, Charles River Development, Assistant Vice President

Senior Service Desk Analyst

Co Pilot Adoption, Learning & Change Analyst

Business Analyst (Guidewire Claims)

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Service Desk Analyst - 6 Months Contract

Support Desk Analyst

Service & Operations Analyst in SERVICE DESK - 6 Month FTC

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