Technical support occupations Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Learning Support Specialist – Software Support
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- AutoCAD
- Teaching
6d
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Work from home
- Employee discount
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
ICT Technician - Schools
hireful —Leeds
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- School
Quick apply
IT Support Apprentice
QA Apprenticeships —Leeds
- £18,000 a year
- Full-time
- Communication skills
- Work from home
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
5d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Computer networking
- Communication skills
- Free parking
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Product Specialist
TPP —Leeds
- £60,000 a year
- Spanish
- Travel
Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Apprentice Digital Innovation (Level 3)
Luminate Education Group / Business Support —Leeds
- £16,012 - £24,520 a year
- Hybrid work
- Google Suite
- Education
- Training & development
- Annual leave
11d
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Sessional Digital Skills Learning Support Assistant
Groundwork —Leeds
- £13.45 an hour
- Part-time
- Computer literacy
- English
- Computer skills
14d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Engineering
- English
- Master's degree
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Live chat
Technical troubleshooting
Computer Science
Incident queue management
Ticket management
Microsoft Office Suite
Analysis skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Network support
Technical writing
Customer interaction
IT incident logging
Application support
Communication skills
Time management
Analytics
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

technical support occupations jobs in leeds, eng

Service Desk Analyst - Tier I

IT Service Desk/Site Engineer

Learning Support Specialist – Software Support

Incident Management Analyst

Business and Operations Support Engineer - 24/7 cover

IT Support Analyst -2nd Line

2nd Line IT Support Technician

ICT Technician - Schools

IT Support Apprentice

IT Service Desk Analyst

Onsite Engineer

Service Desk Analyst (European Language Speaker)

1st/2nd Line IT Support - £27,000-£34,000

Senior Service Desk Engineer

Product Specialist

Analyst II, Incident / Problem Management

Apprentice Digital Innovation (Level 3)

Level 2 Helpdesk Engineer

Sessional Digital Skills Learning Support Assistant

Level 3 Support Analyst - AI Specialist

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