Cloud engineer Work, Jobs in Colden Common, Ham (with Salaries)

Technical Engineer - Premium
Onecom —Fareham
- £26,500 a year
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
2h
Modern Desktop Engineer
Roke —Romsey
- Full-time
- Customer service
- SharePoint
- Linux
23h
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
Principal Java Engineer - Backend Platform
Hawk-Eye Innovations (HEI) —Basingstoke
- £76,340 - £100,340 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Employee discount
IT Systems Administrator
Nomios —Basingstoke
- Full-time
- Remote
- Continuous improvement
- Communication skills
Quick apply
Senior Identity Management Engineer
cloudpay —Andover
- Full-time
- Remote
- English
- Mentoring
- Communication skills
- Employee assistance programme
- Bereavement leave
Senior Site Reliability Engineer
NICE —Southampton
- Remote
- DevOps
- AWS
- Continuous improvement
Quick apply
Database Reliability Engineer
Starling —Southampton
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Data Architect
Digi2al Ltd —Portsmouth
- £765 a day
- Hybrid work
- Azure
- Mentoring
- Agile
Quick apply
Business Analyst
Roke —Romsey
- Full-time
- Continuous improvement
- Agile
Senior SAP Basis Consultant
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Annual leave
Professional Sevices Engineer (Implementation Engineer)
Nice —Southampton
- Azure
- Analysis skills
- Communication skills
Software Architect - Machine Learning
Beyond Sports —Basingstoke
- £61,860 - £83,190 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Firmware Engineer
Roke —Romsey
- Full-time
Staff Software Engineer - Engine by Starling
Starling —Southampton
- Full-time
- Hybrid work
- DevOps
- Java
- Mentoring
- Annual leave
- Employee discount
Quick apply
Senior Golang Software Engineer
InfoSum —Basingstoke
- Hybrid work
- Mentoring
- In-person
- Communication skills
Quick apply
6d
Mobile Security Engineer
Starling —Southampton
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Lead Site Reliability Engineer
NICE —Southampton
- DevOps
- Databases
- Analysis skills
Quick apply
Maritime Technical Director
Digi2al Ltd —Portsmouth
- £120,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
- Leadership
Quick apply
Software Developer (GoLang, PHP)
Total Security Limited —Fareham
- £50,000 - £70,000 a year
- Full-time
- Software troubleshooting
- Databases
- Annual leave
- Gym membership
Quick apply

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Technical Engineer - Premium

Onecom -
Fareham

Quick apply

Job details

£26,500 a year
2 hours ago

Benefits

Company pension
Discounted gym membership
Company events
Employee discount

Qualifications

Technical troubleshooting
Customer service call handling
Report writing
Report generation
Incident management
Incident queue management
LAN
Ticket management
Analysis skills
Service restoration
IT support
Ticket management systems
Technical support incident logging
Organisational skills
IP networking
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills

Full job description

Join our Team as a Technical Engineer - Premium!

Location: Whiteley (Office Based)

Salary: £26,500 per annum

Hours: Monday to Friday - Shift based between 07:30 - 17:30

About the role:

The Premium Technical T1 Engineer is a key point of contact for our converged customers with cloud-based IP telephony solutions. The Technical Engineer is responsible for undertaking technical change requests, troubleshooting and resolving simple to medium complexity technical issues. The Technical Engineer liaises with principal engineers and partners who provide more in-depth technical support, where required.

What makes you a great fit:

Experience working in a relevant technical role (desirable)
Working knowledge of cloud based telephony solutions
Knowledge of IP Protocols, Networking including LAN, WAN, switches and routes and SIP
Excellent communication skills with effective organisational skills is a must
Strong IT skills
Excellent problem solving and analytical skills
Outstanding attention to detail and accuracy
Logical and structured approach to work
A positive “can-do” attitude
Customer focused and passionate about service
Strong decision-making skills
Able to work with minimum supervision and maintain high level of motivation and productivity
Able to manage workload and prioritise based on business requirements while under pressure.
Able to communicate technical issues and resolutions to people of varying technical levels

Key responsibilities:

Monitor incidents to ensure that the appropriate action is being taken to meet SLA
Update customers by telephone, e-mail or portal on the progress of a support call or to ask for additional information
Contact third party suppliers to log support calls, get updates on open support calls or request technical support
Use technical skills to assess and troubleshoot incidents, determining where the issues lie, and then working to resolve these issues
Use technical skills to carry out updates and changes requested by our customers on our cloud voice platforms
Assist in internal and external customer report generation
Assist with ad hoc tasks relating to implementation projects, support projects or support administration
Join major incident calls with customers and SDM providing technical updates where required
Regularly update open tickets in our incident management platform with up to date and clear information
Update customer specific documentation where required

Perks for our People:

Holidays: 25 days + bank holidays and buy/sell options
Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards, discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

Quick apply

Refine Your Search

cloud engineer jobs in colden common, ham

Technical Engineer - Premium

Modern Desktop Engineer

Technical Lead - Backend

Principal Java Engineer - Backend Platform

IT Systems Administrator

Senior Identity Management Engineer

Senior Site Reliability Engineer

Database Reliability Engineer

Data Architect

Business Analyst

Senior SAP Basis Consultant

Professional Sevices Engineer (Implementation Engineer)

Software Architect - Machine Learning

Firmware Engineer

Staff Software Engineer - Engine by Starling

Senior Golang Software Engineer

Mobile Security Engineer

Lead Site Reliability Engineer

Maritime Technical Director

Software Developer (GoLang, PHP)