Quality systems coordinator Work, Jobs in Hempstead, Ess (with Salaries)

Service Coordinator
Access Independent Ltd —Cambridge
- £26,227.50 a year
- Full-time
- Hybrid work
- Databases
- Accounting
- Annual leave
- Work from home
Quick apply
1d
Recruitment Coordinator
BirdLife International —Cambridge
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme
18h
Undergraduate Medical Education Administrator
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
- School
11h
Billable Works Manager
Amey Ltd —Colchester
- Full-time
- Quality control
- Organisational skills
- Construction experience
- Employee discount
Quick apply
Flexi Front of House Manager
N Family Club —Cambridge
- £16.29 - £21.93 an hour
- Management
- Computer literacy
- Front desk
- Flexible schedule
- Referral programme
Quick apply
13d
Advanced Nurse Practitioner
PrimaryCareCareers —Maldon
- Communication skills
- Annual leave
Field care supervisor
Caremark - Home Care in Harlow & Epping Forest —Harlow
- £24,000 - £27,000 a year
- Overtime
- Management
- Driving
- Quality control
- Work from home
- Sick pay
(T) Talent Acquisition Coordinator (3 months FTC)
GÉANT Recruitment —Cambridge
- Hybrid work
- Recruiting
- No travel
Quick apply
12h
Technical Support (Compliance)
Civic Recruitment Limited —Harlow
- £150 a day
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
12h

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quality systems coordinator jobs near hempstead, ess

Service Coordinator

Access Independent Ltd
Cambridge

Quick apply

Job details

Full-time
£26,227.50 a year
1 day ago

Benefits

Casual dress
Annual leave
Work from home
Company events
Paid volunteer time
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient appointment coordination
Databases
Appointment booking and call handling
Client services
Accounting
Payroll
Customer support
Customer interaction
Rota coordination

Full job description

About the role

You’ll support the coordination of the day-to-day delivery of our occupational therapy services, helping to keep things running smoothly for service users, colleagues and commissioning clients. The role focuses on organising schedules, maintaining accurate records, and supporting performance against KPIs, including preparing updates for internal and external meetings. You will act as a first point of contact for service delivery queries and help to resolve issues promptly and diplomatically.

Key responsibilities

Maintain accurate client records, book rotas, schedule appointments and clinics, and liaise with assessors.
Provide prompt, clear information to customers by phone and email, handling escalations sensitively and on time.
Support colleagues, share responsibility for team workload, and contribute ideas for service improvements.
Monitor and help achieve service KPIs, identifying areas for improvement and contributing to customer review meetings.

About you
Training will be provided on our processes and systems. The following will help you succeed:

Strong organisation, accuracy and attention to detail; able to juggle tasks and meet deadlines.
Clear, empathetic communication and a calm, diplomatic approach to challenging situations.
Confident IT user, especially Excel, Word and databases. Experience with electronic records is a plus.
Ability to quickly learn service criteria and processes; knowledge of Blue Badge and Concessionary Travel criteria
A collaborative mindset, open to improving how we work and taking responsibility for outcomes.

Hours, working pattern and training

Mostly remote from home. Initial training is office-based in Cambridge for the first three months, then working from home up to two days per week thereafter.
Usual hours are Monday to Friday, 37.5 per week with working pattern to be agreed (usually 8am-4pm or 9am-5pm)

Benefits

Employee Health Cash Plan and Group Life Assurance (on completion of probation)
22 days’ annual leave plus bank holidays
2 paid volunteering days per year
Casual dress
Company events and days out
Training and development budget and personal development plan
Flexible working with most roles available to work from home

Values and Behaviours

Access Independent expect all our staff to treat people with respect and dignity at all times. We expect new staff members to embrace this culture and to abide by our code of conduct, and all underlying legislation at all times. Our values reflect who we are and what we stand for as a company:

Treat all people with respect and dignity, and to take personal accountability for our actions
Provide services which have a meaningful and positive influence on society
Maintain the utmost standards of quality in all our services and activities
Respect people as individuals regardless of their gender, religion, culture, disability or age
Work together as a supportive team to meet the needs of our customers and service users
Respect peoples’ right to privacy and to have their data looked after in a responsible way
Ensure we provide open and transparent services where all forms of feedback are welcomed
Keep customer, service user and staff feedback at the heart of our services, integrated into all our processes and operations
Be active in supporting individuals with any types of disabilities, physical or mental illnesses through our services and all business activities
Consider the wider needs of individuals, their families, carers, the community and all other stakeholders in our actions and business activities.

Safeguarding

Safeguarding children, young people and adults at risk is everyone’s responsibility, and Access Independent is committed to ensuring that the children, young people and adults at risk who access our services feel safe, valued and respected.

We recognise our responsibility to implement recruitment processes that reflect our commitment to keeping children, young people and adults at risk safe from harm, ensuring that all staff are suitable to work within their designated role and receive training and supervision to equip them with the necessary skills to identify safeguarding concerns and respond to them appropriately.

Job Type: Full-time

Pay: £26,227.50 per year

Benefits:

Casual dress
Company events
Sick pay
Work from home

Work Location: Hybrid remote in Cambridge CB1 2SN

Quick apply

Refine Your Search

quality systems coordinator jobs in hempstead, ess

Service Coordinator

Recruitment Coordinator

Undergraduate Medical Education Administrator

Billable Works Manager

Flexi Front of House Manager

Advanced Nurse Practitioner

Field care supervisor

(T) Talent Acquisition Coordinator (3 months FTC)

Technical Support (Compliance)

Other jobs to consider

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