Application support engineer Work, Jobs in Appleton, Chs (with Salaries)

Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- ERP systems
Software Engineer
Gamma —Manchester
- Full-time
- No experience needed
- AWS
- Mentoring
- Annual leave
- Employee discount
Quick apply
5h
Software Engineer - BSP
Arm —Manchester
- £55,300 - £74,800 a year
- Hybrid work
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
8h
Software Engineer
Zellis —Manchester
- Master's degree
- Agile
- AI
- Annual leave
AIOps Lead
M-KOPA —Manchester
- Full-time
- Remote
- AI
- Leadership
7d
Senior Ruby Engineer
Hulcan —Manchester
- Full-time
- Remote
- Mentoring
- APIs
Quick apply
Debugger Software Engineer
Arm —Manchester
- £55,300 - £74,800 a year
- Hybrid work
- Scripting
- Agile
Senior Android Developer
Moneysupermarket Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
Senior Software Engineer
Barclays —Knutsford
- Mentoring
- Communication skills
1d
Geospatial Software Engineer
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Machine learning
- AI
- Gym membership
- Referral programme
Quick apply
13d
Full Stack GIS Developer
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Communication skills
- Time management
- Gym membership
- Referral programme
Quick apply
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Software Engineer, Site Reliability Engineering
bet365 —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Software development
Quick apply
Senior Software Engineer
Novanta —Stockport
- Full-time
- Computer Science
- SQL
- Analysis skills
Senior Software Engineer
Raytheon —Manchester
- Full-time
- Engineering
- Java
- AWS
Senior Java Developer - Linux & Oracle (Manchester)
Worldpay (UK) Limited —Manchester
- Bachelor's degree
- Software development
- Agile
Quick apply
6d
Principal Mobile Apps Platform Engineer
Autotrader —Manchester
- £60,000 - £80,000 a year
- Mentoring
Senior Software Engineer
Sony Interactive Entertainment —Liverpool
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
Senior Software Engineer (Backend)
Moneysupermarket Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
Developer
NCC Group —Manchester
- Full-time
- Hybrid work
- AWS
- Scripting
- Annual leave
Quick apply

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Product Support Engineer

Amadeus IT Group -
Manchester Airport

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Incident management
ERP systems
ERP software
Breakdown recovery
Service restoration
Computer hardware
Telecommunication
Customer support
Application support
Amadeus
Fault diagnosis and repair

Full job description

Job Title

Product Support Engineer

Purpose of the role:

Recover functional and technical Incidents and Requests regarding hardware and software related systems or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.

This is a position based in Manchester Airport. You need to be located in the area of Manchester, or willing to relocate.

Common accountabilities:

Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.

Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

Works with a moderate level of guidance and direction from manager.

Specific accountabilities:

Provide support in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems

Acquire, install, and upgrade PC components & software and planning for/responding to service outages.

Respond to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).

Provide real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer

Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Provide effective and timely resolution of users’ problems, queries or complaints.

Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)

Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.

Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.

Provide Amadeus customers with updates on the status of critical problems. Suggest improvements to Knowledge Solutions database.

Our ideal candidate:

a first experience in product engineering support

hardware maintenance experiencem ideally in transport or industrial environments would be beneficial

self-motivation and adaptability

teamwork and flexibility

professionalism and trustworthiness

Specific requirements related to Airport activities

Please note the role organisation is 12 hour shifts, 4 on / 4 off, covering 365 days including bank holidays

Travel possible occasionnally to Dublin airport

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Apply Now

Refine Your Search

application support engineer jobs in appleton, chs

Product Support Engineer

Software Engineer

Software Engineer - BSP

Software Engineer

AIOps Lead

Senior Ruby Engineer

Debugger Software Engineer

Senior Android Developer

Senior Software Engineer

Geospatial Software Engineer

Full Stack GIS Developer

Junior IT Service Desk Representative (Apprentice)

Software Engineer, Site Reliability Engineering

Senior Software Engineer

Senior Software Engineer

Senior Java Developer - Linux & Oracle (Manchester)

Principal Mobile Apps Platform Engineer

Senior Software Engineer

Senior Software Engineer (Backend)

Developer

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