Technical support occupations Work, Jobs in Silchester, Ham (with Salaries)

Customer Success & Support Geoscientist
Halliburton —Abingdon
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Computer Science
- Engineering
- Maintenance
- Work from home
Quick apply
Senior Technical Trainer
Qualys —Reading
- Full-time
- Azure
- Computer Science
- English
8d
Senior Domain Advisor - Defence Intelligence
Systematic —Farnborough
- Call to connect
- Presentation skills
- Travel
- Communication skills
- Employee discount
Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- Continuous improvement
- AI
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Support Team Lead - Maternity Cover
The Focusrite Group —High Wycombe
- £35,000 - £45,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
14d
Grad IT And ISO
Scrumconnect Consulting —Staines-upon-Thames
- £26,000 - £27,000 a year
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
IT Support Engineer - Maternity Cover
The Focusrite Group —High Wycombe
- £25,000 - £35,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
6d
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Client Success Director (AI)
Circana —Bracknell
- Full-time
- Remote
- Continuous improvement
- Organisational skills
- AI
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Software Training Lead
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
Quick apply
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Annual leave
Quick apply
Service Desk Engineer
Motion Applied —Camberley
- Hybrid work
- Annual leave
Quick apply

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technical support occupations jobs near silchester, ham

Customer Success & Support Geoscientist

Halliburton -
Abingdon

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Customer relationship management
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Duties

Department: Neftex – Customer Success & Support

About the Role

Neftex is seeking a Customer Success & Support Geoscientist to help customers maximize the value of their Neftex subscription. This role combines geoscience expertise, customer engagement, technical support, workflow enablement, and user training to ensure customers successfully adopt and integrate Neftex products into their exploration and subsurface workflows. The successful candidate will act as the primary technical contact for assigned customers, providing onboarding support, workflow guidance, training, and ongoing engagement to drive adoption and customer success. The role also serves as an important link between customers, Product Management, and Development teams by gathering and communicating user feedback.

Customer Onboarding & Adoption

Support onboarding activities for new Neftex customers.
Develop and execute adoption plans to increase user engagement and utilisation.
Help customers integrate Neftex products into their exploration and subsurface workflows.
Identify opportunities to improve customer awareness and use of available capabilities.
Promote best practices for workflow implementation and value realisation.

Technical Support & User Assistance

Act as the primary point of contact for customer technical enquiries.
Investigate and troubleshoot workflow and product usage challenges.
Coordinate with Product Specialists and Development teams to resolve customer issues.
Provide guidance on recommended workflows and product best practices.
Support customers in overcoming barriers to adoption.

Training & User Enablement

Deliver onboarding sessions for new users.
Conduct refresher training, workshops, and technical demonstrations.
Develop and maintain educational materials, workflow examples, and demonstration content.
Support internal teams with product knowledge and customer support readiness.

Customer Success & Engagement

Establish and maintain regular customer touchpoints.
Monitor customer engagement, satisfaction, and overall health.
Conduct adoption reviews and identify areas for improvement.
Develop mitigation plans where adoption or engagement risks are identified.
Foster long-term customer success and user advocacy.

Product Feedback & Continuous Improvement

Collect and document customer feedback relating to product functionality, workflows, and content.
Act as a liaison between customers and Product Management teams.
Communicate customer requirements and enhancement opportunities.
Support customer participation in product validation, evaluation, and beta programmes.
Contribute to continuous improvement of Neftex products and services.

Internal Collaboration

Work closely with Product Management, R&D, Technical Sales, Customer Success, and Support teams.
Maintain awareness of new product capabilities, releases, and roadmap developments.
Help ensure customer-facing teams understand available support resources and adoption programmes.

Qualifications and Experience

Degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline.
Experience working within exploration, subsurface, geological, or geoscience-focused environments.
Understanding of exploration and subsurface workflows.
Experience delivering technical support, user training, or customer-facing services.
Strong problem-solving and troubleshooting skills.
Ability to communicate effectively with both technical and non-technical audiences.
Experience working collaboratively across multidisciplinary teams.

Desirable Experience

Experience using Neftex products and datasets.
Knowledge of regional geology and basin evaluation workflows.
Experience supporting SaaS, digital geoscience, or data-driven products.
Familiarity with customer success, user adoption, or customer engagement programmes.
Experience delivering webinars, workshops, or technical training sessions.

Key Competencies

Customer focus
Communication and presentation skills
Technical problem-solving
Relationship management
Training and coaching
Collaboration and teamwork
Organisational skills
Continuous improvement mindset

Minimum Qualifications: Minimum qualifications may be acquired through technical schools or equivalent related experience. Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available from the Technologist to Senior.

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

97 Jubilee Avenue, Milton Park, Abingdon, Oxfordshire, OX14 4RW, United Kingdom

Job Details

Requisition Number: 210261
Experience Level: Experienced Hire
Job Family: Engineering/Science/Technology
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full-time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.

Apply Now

Refine Your Search

technical support occupations jobs in silchester, ham

Customer Success & Support Geoscientist

Graduate Broadcast Engineer - Support

Senior Technical Trainer

Senior Domain Advisor - Defence Intelligence

Graduate Customer Support Analyst

First Line Technical Support Engineer (Shift Patterns)

IT Support Team Lead - Maternity Cover

Grad IT And ISO

First Line IT Support

IT Support Engineer - Maternity Cover

First Line Technical Support Engineer

Client Success Director (AI)

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Software Training Lead

IT Apprentice (Level 3 Information Communications Technician)

Service Desk Engineer

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