Technical coordinator Work, Jobs in Reading (with Salaries)

Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education
Faria Online Schools —Oxford
- Full-time
- Remote
- Communication skills
- School
Quick apply
6h
Deputy Sister/Charge Nurse
Oxford University Hospitals NHS Foundation Trust —Headington
- £39,959 - £48,117 a year
- Part-time
- Team management
- Travel
- Patient care
6d
Clinic Coordinator and Research Administrator
Synthesis Clinic —Reading
- £20 - £25 an hour
- Part-time
- Hybrid work
- Writing skills
- Administrative experience
- In-person
Quick apply
9h
Senior Project Manager (Building Services)
WSP —Middlesex
- Part-time
- Hybrid work
- Mentoring
- Leadership
- Flexitime
- Work from home
9h
Senior Design Manager (Building Services)
WSP —Middlesex
- Part-time
- Hybrid work
- Civil engineering
- Mentoring
- Leadership
- Flexitime
- Work from home
9h

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Deputy Sister/Charge Nurse
Oxford University Hospitals NHS Foundation Trust —Headington
The applicant should be experienced in the administration of SACT, be able to communicate sensitively & effectively with patients, their carers and all members…
£39,959 - £48,117 a year
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Senior Staff Nurse/Nurse in Charge
London North West University Healthcare NHS Trust —London
Supporting the Ward Manager in providing a unified approach to high standards. The post holder will act as a resource and have specialist interest in teaching…
£45,953 - £54,254 a year
7d

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Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education

Faria Online Schools
Oxford

Quick apply

Job details

Full-time
6 hours ago

Qualifications

Student engagement
Customer service call handling
Client engagement
Technical support
Quality assurance
Collaboration with schools and educational staff
Relationship management
Software testing
Customer support
Customer interaction
Communication skills

Full job description

Junior Schools Services Coordinator (JSSC) - Pamoja Education

Role type: Temporary position – 15 months Fixed Term Contract
Start date: As soon as possible / September
Salary: Competitive renumeration - Details provided at the interview stage
Reporting to: Head of Client Experience
Location: Fully remote

The Junior Schools Services Coordinator (JSSC) role is a 15-month fixed term, temporary position providing cover across the School Services team. In this role you will be responsible for customer support operations as part of our School Services team and play a significant role in contributing to the growth and success of Pamoja. The JSSC provides a broad spectrum of support and is responsible for building relationships with customer schools to support the retention of enrolments and increase student enrolments in line with growth targets. The right candidate will be a self-starter, able to stay focused on their priorities while still working collaboratively and skilled in working autonomously with a remote global team.

Key Responsibilities:

Customer Success

Provide proactive support to customers, establishing priorities and next steps

Provide high-touch school interaction, proactively building relationships with customer schools to support retention and growth

Implement health checks and health audits for your allocated pool of customer schools

Monitor student engagement, including withdrawal requests - Ensuring all possible avenues have been explored

Update relevant internal systems with notes and customer contact information

Follow up with customers to ensure correct utilisation and offer further support

Support delivering live webinars with clear communication & presentation skills

Work closely with all Pamoja teams, including the Academic team and the Principal of Online Courses

Communicate with schools to keep them appropriately informed of company activities and enhancements to systems and processes

Support the timely execution of the student enrolment process in line with the operational calendars

Facilitate the induction and training of schools’ point of contact

Customer Support

Email & telephone support operations, responding to support emails from students, Pamoja teachers & school contacts

Deliver first-line technical support

Ensure that our quality of service (e.g., support request times and resolutions) is maintained at levels of excellence

Make customers happy (this requires grace under pressure, especially when you are dealing with a challenging customer who has urgent demands and time pressure)

Provide Quality Assurance (QA) testing for new feature deploys

Devise ways to improve our help and support materials, including publishing revisions and updates of materials

Provide the appropriate level of escalation, keeping a record of the escalation trends to avoid future issues of the exact nature

Support the administration required for Pamoja, ensuring that the Diploma Programme (DP) services are fulfilled in accordance with the IB’s and Pamoja’s operational calendars

Other: Project work

Attend and own system improvement projects

Support new product launches

Contribute to customer case studies and testimonials

This description reflects the general nature and level of work assigned to the role but may be adjusted based on business needs. Please note that this role is subject to the receipt of two satisfactory references, including one from your most recent employer, proof of right to work in the UK and internal safeguarding checks including an Enhanced DBS check.

We are committed to being a fair, inclusive, and accessible employer and welcome applications from people of all backgrounds, experiences, and identities. If you require any adjustments or support during the recruitment process, please let us know when you apply. As this is a fully remote role, interviews will be conducted online.

The company reserves the right to end the recruitment process once a suitable candidate has been appointment.

Quick apply

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technical coordinator jobs in reading

Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education

Deputy Sister/Charge Nurse

Clinic Coordinator and Research Administrator

Senior Project Manager (Building Services)

Senior Design Manager (Building Services)

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