Change analyst Work, Jobs in Nottingham, Ntt (with Salaries)

3rd Line Support Analyst
Computacenter —Nottingham
- Overtime
- Azure
- Communication skills
4h
Trainee Pricing Analyst
Biffa Waste Services —Barlborough
- £24,000 - £27,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
MBS Senior Data Quality Analyst
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
1d
Senior / Lead Developer
NEXT —Leicester
- £51,400 - £68,200 a year
- Full-time
- Azure
- SQL
- Machine learning
- Free parking
- Employee discount
Contract Manager
Yunex Traffic —Leicester
- Full-time
- Continuous improvement
- Contracts
- Communication skills
Senior DevOps Engineer
NEXT —Leicester
- £66,600 - £73,800 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Senior Software Engineer
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- C++
- Mentoring
Infrastructure Analyst
Computacenter —Nottingham
- Windows
- Communication skills
4h
Senior Business Analyst
Games Workshop —Nottingham
- Hybrid work
- Free parking
- Employee discount
6d
Trainee Data Developer
NEXT —Leicester
- £27,700 - £29,400 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Employee discount
6d
Senior Customer Service Advisor
Barclays —Nottingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
4d
Principal Business Readiness Manager
NHS Supply Chain —Nottingham
- £60,994 - £71,758 a year
- Hybrid work
- Team management
- Organisational skills
- Agile
- Employee assistance programme
- Life insurance
6d
Business Analyst
IOSH —Leicester
- £34,320 - £42,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Payroll Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Team management
- Mentoring
- Training & development
- Employee discount
- Referral programme
2d
Senior Information Security and AI Governance Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- AI
- Communication skills
- Employee discount
- Referral programme
2d
Senior ERP Support Analyst
ERA —Ripley
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
4d
Financial Analyst III – Portfolio Management
Thermo Fisher Scientific —Loughborough
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
1d
Commercial Systems Lead
Tarmac —Loughborough
- Hybrid work
- Salesforce
- Engineering
- IT
- Employee discount
1d
Commercial Systems Lead
Tarmac —Loughborough
- Full-time
- Salesforce
- Engineering
- Communication skills
- Employee discount
Quick apply
1d
MLOps Engineer
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Machine learning
- Communication skills
- Annual leave
1d

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change analyst jobs near nottingham, ntt

3rd Line Support Analyst

Computacenter -
Nottingham

Apply Now

Job details

4 hours ago

Qualifications

Microsoft Windows Server
Authentication
Technical troubleshooting
Technology infrastructure experience
Azure
Incident queue management
Incident documentation
DHCP
Service restoration
IT permissions management
IT support
Technical support incident logging
DNS
VMWare
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
Microsoft Azure
PowerShell scripting
vSphere
PowerShell
Intune

Full job description

Location: UK - Nottingham | Job-ID: 220018 | Contract type: Standard | Business Unit: Information Technology

Life on the team

3rd Line Support Analyst – Wintel/Active Directory

Competitive Salary + on-call, + overtime + comprehensive and flexible benefits

Nottingham based – hybrid work pattern available

Must be SC Cleared, or willingness to undertake

Multiple Opportunities

A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations in Nottingham.

The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.

The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.

What you’ll do

Technical 80%

Call and incident Management

Respond to service calls and resolve incidents to ensure SLA targets are achieved

Increase the First Time Fix rate

Adhere to escalation procedures

Assist with technical escalations for other team members

Monitor call queue and follow up with specialist support teams for resolution

Adhere to customer’s and Computacenter’s Security Policies

Administration 20%

Participate in team and sector meetings

Utilise the relevant ITSM tool suite to monitor progress of all incidents

Ensure accurate completion of all incident records and associated paperwork

Monitor and update the call management system as required

Assist with SLA reporting

What you’ll need

5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments

3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V

Currently holds SC or above clearance level.

Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role

Able to communicate clearly with peers as well as management

Self-driven and resourceful to achieve goals independently as well as work well in groups

Flexibility to adjust to changing requirements, schedules and priorities

The ability to socialize ideas, make recommendations and gather team consensus to move forward

Excellent communication, writing, meeting facilitation skills

Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services

Familiarity of PowerShell to accomplish tasks and provide reporting

Desired:

In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments

Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment

Management of Microsoft Windows Server within a hybrid environment

Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation

Accurate and logical problem solving skills

Ability and desire to excel in a team environment

Active Directory deployment/configuration/troubleshooting skills, including Group Policy

Entra ID authentication service and access control including conditional access policies / enterprise application deployment

Supporting Microsoft Windows Networking Services such as DNS/DHCP

Managing Anti-Virus services and reporting

Advantageous:

Modern Device management (Intune, Workspace One)

Azure Privileged Identity Management and Identity Governance

Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)

Hold Microsoft Identity and Access Administrator Certification (SC-300)

Converged technologies (Simplivity, UCS)

Virtualisation (VMware, Hyper-V)

Experience with Ivanti products would be advantageous

Experience with Quest administration and migration tools (e.g. Active Roles, Change Auditor, Migration Manager)

Experience with Thales Luna HSM solutions, including cryptographic key management, certificate services

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong

With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

change analyst jobs in nottingham, ntt

3rd Line Support Analyst

Trainee Pricing Analyst

MBS Senior Data Quality Analyst

Senior / Lead Developer

Contract Manager

Senior DevOps Engineer

Senior Software Engineer

Infrastructure Analyst

Senior Business Analyst

Trainee Data Developer

Senior Customer Service Advisor

Principal Business Readiness Manager

Business Analyst

Senior Payroll Analyst

Senior Information Security and AI Governance Analyst

Senior ERP Support Analyst

Financial Analyst III – Portfolio Management

Commercial Systems Lead

Commercial Systems Lead

MLOps Engineer

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