Job title: Performance Analyst
Location: ScottishPower HQ, Glasgow (Hybrid)
Salary: from £ 38,760 per annum + excellent benefits package and career progression opportunities
Permanent
Help us create a better future, quicker
As a Performance Analyst within SP Energy Networks' Customer Service Directorate, you'll play a key role in helping the business understand and improve its performance through meaningful reporting, data analysis and insight. Working as part of the newly established Performance, Reporting & Insight team, you'll help create a single, trusted view of performance across Customer Service by delivering accurate and timely operational, management and regulatory reporting.
This is an exciting opportunity to join a growing team at an early stage of its development, helping shape future reporting capabilities while building experience across operational performance, customer insight and regulatory reporting. Your work will support informed decision making, drive continuous improvement and contribute to the delivery of excellent customer outcomes as SP Energy Networks continues to support the transition to a cleaner, greener energy future.
What you'll be doing
You'll develop and maintain dashboards, key performance indicator reporting and data visualisations using tools such as Excel, Tableau and Power BI, ensuring stakeholders have access to clear and actionable performance information. Through the analysis of complex datasets, you'll identify trends, emerging risks and opportunities, helping operational teams and leaders make informed decisions that improve business performance.
You'll build strong relationships across the Customer Service Directorate, developing a detailed understanding of the areas you support and working closely with colleagues to translate business requirements into effective reporting solutions. You'll also contribute to regulatory and operational reporting activities, while supporting ongoing improvements in reporting processes, data quality and analytical capability to help establish the Performance, Reporting & Insight team as a trusted source of insight across the business.
What you'll bring
We're looking for someone with experience producing reporting, analysis or management information that supports operational or business decision making. You'll be comfortable working with data, translating findings into meaningful insights and communicating these clearly to a range of audiences.
You'll also bring:
- Strong analytical and problem-solving skills with the ability to identify trends, risks and opportunities within complex datasets.
- Advanced Excel skills and experience using reporting and visualisation tools such as Tableau, Power BI or similar platforms.
- Experience working with data preparation and analysis tools, including Power Query or comparable solutions.
- The ability to build effective relationships with stakeholders and understand business requirements.
- Excellent attention to detail and the ability to manage multiple priorities while maintaining high levels of accuracy.
What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action, our benefits are designed to help you do just that, so that you have everything you need to take care of your world today and tomorrow. That's why our benefits include:
- 36 days annual leave
- Holiday Purchase, perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers, helping you save more and spread the cost of technology purchases
- Electric Vehicle Schemes to support greener travel
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Shopping, leisure, restaurant and gym discounts, plus employee deals on travel insurance and more
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and the North West of England. We operate over 4,000km of cables and lines that make up the transmission network, connecting vital infrastructure such as wind farms into the electricity system.
It's a role that puts us right at the heart of the UK's journey to Net Zero. We're investing more than £5.5 billion into our transmission network to enable the growth of renewable energy and create the electricity infrastructure needed for the future. With diverse opportunities across our businesses and a commitment to developing talent from within, ScottishPower offers genuine career progression within a global organisation.
Inclusion, diversity and social purpose are at the heart of everything we do. Together with our values, they help create a sustainable business that reflects the communities we serve. Whatever your background, you'll fit right in.
We are committed to providing reasonable support or adjustments in our recruitment processes for candidates with disabilities, long-term conditions, mental health conditions, neurodivergence or pregnancy-related support needs. If you require support, please contact [email protected] .
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
I MPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
August-7-2026
