Implementation specialist Work, Jobs in Sheffield, Eng (with Salaries)

Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
2d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Sales Trainee
Convex Services —Sheffield
- £14 - £16 an hour
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
- Paid training
Quick apply
3d
Research Funding Development Manager (Cancer Research)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- University
- No degree
- School
- Annual leave
- Employee discount
2d
Clinical Administrative Assistant
Wake Smith Solicitors —Sheffield
- Microsoft Outlook
- Administrative experience
- Data entry
Research Funding Development Manager
University of Sheffield —Sheffield
- £38,784 - £51,753 a year
- Full-time
- Hybrid work
- No degree
- School
- Annual leave
- Employee discount
11d
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Management
- Business development
- No degree
Quick apply
Domain Expert - Data Governance, Stewardship & Information Management
Methods Business and Digital Technology —Sheffield
- Full-time
- Hybrid work
- Azure
- Travel
- Employee assistance programme
Quick apply
Integrated Working Officer x 2 Posts
Rotherham Metropolitan Borough Council —Rotherham
- £28,598 - £31,022 a year
- Full-time
- Experience working with children
- School
9d
Domain Expert - Responsible AI, Ethics & Assurance
Methods Business and Digital Technology —Sheffield
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
- Employee assistance programme
Quick apply
Head of Data Management and Insight
Social Work England —Sheffield
- £63,526 - £65,924 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Life insurance
5d
Scheduling Team Leader
Prism Medical UK —Wakefield
- Overtime
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Principal Geochemist Consultant
AECOM —Chesterfield
- Full-time
- Hybrid work
9d
Lead Psychologist
Montrose Health Group Ltd —Sheffield
- £57,000 - £78,000 a year
- Part-time
- Doctoral degree
- Writing skills
- Research
Quick apply
4d
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Maintenance
- Travel
- Free parking
- Sick pay
Quick apply
Level 3 Teaching Assistant
Oasis Community Learning —Sheffield
- Full-time
- Organisational skills
- Communication skills
- School
Principal clinical psychologist/ neuropsychologist 8b
Derbyshire Healthcare NHS Foundation Trust —Chesterfield
- £66,582 - £77,368 a year
- Part-time
- Remote
- Management
- Research
- Project management
10d
Deputy Head Teacher
High Peak School —Stockport
- £66,368 - £75,049 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme

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Timetable Support Specialist

Tes Global -
Sheffield

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
2 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Computer literacy
Microsoft Office Suite
Analysis skills
Collaboration with schools and educational staff
Bachelor's degree
Technical writing
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Root cause analysis
Communication skills
Time management

Full job description

(Internal Job Title: Complex Product Support Associate - Timetabling)
Location: Sheffield (Hybrid, 3 days a week in office, 2 days from home)
Salary: up to £35,000 base salary
About the Role
At Tes, we're passionate about helping schools operate more efficiently through innovative technology.
Our timetabling software provides powerful solutions for schools, helping them tackle even the most complex scheduling challenges while supporting priorities such as teacher wellbeing, curriculum delivery and resource optimisation.
We're looking for a Timetable Support Specialist to join our Customer Success team. Internally, this role is known as a Complex Product Support Associate (Timetabling).
You'll become a trusted subject matter expert for our timetabling software, working closely with schools to support implementation, configuration, troubleshooting and ongoing optimisation. You'll help customers maximise the value of the platform while providing specialist guidance on complex timetabling and data management challenges.
This role would suit someone with experience of whole-school timetabling, school data management, MIS systems or education software support who enjoys solving problems and working directly with customers.
What You'll Be Doing
As our timetabling specialist, you'll provide expert support across the entire customer journey, from onboarding through to ongoing customer success and retention.

You'll:

Deliver specialist support for complex product, configuration and usage issues.
Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes.
Support customers during implementation, onboarding and ongoing use of the platform.
Provide expert guidance on best practice, configuration options, product capabilities and system limitations.
Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds.
Analyse customer requirements and support schools through timetable changes, reconfigurations and complex scheduling scenarios.
Collaborate closely with Customer Success, Product and Technical teams to resolve customer challenges.
Act as a subject matter expert, supporting colleagues with specialist product knowledge.
Identify recurring customer issues and provide feedback to Product teams to help shape future improvements.
Create and contribute to knowledge articles, guidance materials and best practice documentation.
Support customer retention by helping schools realise maximum value from the software.
Proactively identify opportunities for customers to improve their use of the platform and strengthen adoption.

What We're Looking For
Essential Experience

Minimum two years' experience of whole-school timetabling and/or school data management.
Experience working in a school, education technology provider, local authority or related education environment.
Knowledge of school MIS systems.
Experience supporting users with software, systems or technical queries.
Strong analytical and problem-solving skills with the ability to investigate complex issues.
Confidence working directly with customers and explaining technical concepts in a clear and accessible way.
Experience using spreadsheet and database software.
High level of ICT literacy, including a strong working knowledge of Microsoft Office applications.

Skills & Competencies
Problem Solving & Technical Troubleshooting

Ability to investigate complex customer challenges and identify practical solutions.
Strong attention to detail and a logical, analytical approach.
Comfortable working through complex scenarios and edge cases.

Customer-Focused Communication

Excellent verbal and written communication skills.
Able to remain calm and professional when dealing with high-priority customer issues.
Builds credibility and trust through expertise and responsiveness.

Product Expertise & Continuous Improvement

Keen interest in becoming a recognised specialist in timetabling and education technology.
Able to identify trends, recurring issues and opportunities for improvement.
Contributes ideas and insights to enhance products, processes and customer experience.

Collaboration & Teamwork

Works effectively across Customer Success, Product and Technical teams.
Enjoys sharing knowledge and supporting colleagues.
A team player with energy, commitment, enthusiasm and resilience.

Organisation & Adaptability

Strong prioritisation and time management skills.
Able to manage competing priorities and changing customer needs.
Flexible and adaptable in a fast-paced environment.

Qualifications

Undergraduate degree or significant relevant experience in a similar role.

Why Join Tes?
You'll join a team passionate about helping schools make better decisions through technology. You'll have the opportunity to work with a market-leading timetabling solution, collaborate with education professionals across the sector and develop deep expertise in an area that makes a genuine difference to schools.
If you're experienced in school timetabling, MIS administration, data management or education software support and enjoy solving complex challenges, we'd love to hear from you.

Quick apply

Refine Your Search

implementation specialist jobs in sheffield, eng

Timetable Support Specialist

Triage Case Officer

Sales Trainee

Research Funding Development Manager (Cancer Research)

Clinical Administrative Assistant

Research Funding Development Manager

Complex Product Support Associate

Senior ERP Support Analyst

Associate Director - FM Operational Readiness

Domain Expert - Data Governance, Stewardship & Information Management

Integrated Working Officer x 2 Posts

Domain Expert - Responsible AI, Ethics & Assurance

Head of Data Management and Insight

Scheduling Team Leader

Principal Geochemist Consultant

Lead Psychologist

IT Field Engineer

Level 3 Teaching Assistant

Principal clinical psychologist/ neuropsychologist 8b

Deputy Head Teacher

I want to receive the latest job alerts for implementation specialist in sheffield, eng

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