It analyst Work, Jobs in London, Eng (with Salaries)

IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
1d
IT Field Technical Analyst
Cadent Gas —Slough
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
7d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Senior Treasury Operations and Systems Analyst
CHEP —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
7d
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
Business Systems Analyst
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
11h
Principal Finance System Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Business Systems Analyst
TD Bank —London
- Weekend availability
- Hybrid work
- Microsoft Excel
- Azure
- Oracle
- Annual leave
7d
Systems Analyst
Aptia Group —London
- Full-time
- Hybrid work
- Azure
- Agile
Business Systems Analyst - Metals Trading
Koch Minerals & Trading —London
- Oracle
- SQL
- AWS
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
9d
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Windows
- Microsoft Office
9d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
IT Support Analyst
Level Ten —London
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Computer networking
- IT
Quick apply
5d
IT Analyst
Oneglobal —London
- Windows
- IT
- Computer skills
11h
Technical Support Analyst
CoStar Group —London
- Full-time
- Customer service
- Windows
- SQL
- Annual leave
14d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
IT Operations Analyst
Mako —London
- Hybrid work
- Software troubleshooting
- Windows
- IT
Quick apply
1d

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IT Support Analyst

Encore Global -
Uxbridge

Apply Now

Job details

Full-time
£30,000 - £34,000 a year
1 day ago

Benefits

Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

Operating systems
Customer service
GCSE
iOS
Adobe Creative Suite
Analysis skills
ITIL
Remote access software
IT support
Mobile device management
TeamViewer
Mac OS
Intune
VPN

Full job description

IT Support Analyst

Uxbridge, UK (UB8)

Salary: £30,000 to £34,000 (dependant on experience)

Company Benefits:

Private Healthcare after 12 months service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Key Job Responsibilities

Customer Service/ IT Support

Monitoring of IT Support work queue and assignment of support calls.
Management of monitoring systems to respond to system alerts for incidents.
Deliver World Class Service - Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i.e. TeamViewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
Value People - Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
See the Bigger Picture - Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.

Administration

Accurate and timely reporting and documentation.
Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
Undertake project work or assignments as and when necessary.
Do the Right Thing - Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Drive Results - Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e.g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
Participate in the packaging and deployment of software using the company standard tools.
Antivirus Management and Deployment.
Develop, document, and maintain policies, procedures and associated training.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

High School Diploma or GCSE equivalent required.
Experienced IT Support Analyst
An in depth understanding of desktop, applications & operating systems.
An in-depth knowledge of Windows, MacOS, Android and iOS operating systems.
Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
Accurate and conscientious with solid diagnostic and troubleshooting ability.
Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
Knowledge of Mobile Device Management tools e.g. Intune.
Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
Good understanding of service management (ITIL).

Competencies

Responsiveness
Tech Savvy
Communicates Effectively
Action Oriented
Situational Adaptability
Strong customer service orientation
Ability to work autonomously
Self starter
Analytical and problem-solving
Attention to detail.

Apply Now

Refine Your Search

it analyst jobs in london, eng

IT Support Analyst

IT Field Technical Analyst

Service Desk Analyst

Senior Treasury Operations and Systems Analyst

Service Desk Analyst

Business Systems Analyst

Principal Finance System Analyst

Business Systems Analyst

Systems Analyst

Business Systems Analyst - Metals Trading

Junior IT Analyst Support Specialist (London, UK)

End User Support Analyst

Service Desk Analyst

IT Support Analyst

First Line Service Desk Analyst

IT Support Analyst

IT Analyst

Technical Support Analyst

IT Technical Systems Analyst (Applications Team)

IT Operations Analyst

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