Support escalation engineer Work, Jobs in Manchester, Eng (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Windows
- Bachelor's degree
- No degree
IT Infrastructure Engineer
Vix Technology —Manchester
- £40,000 - £50,000 a year
- Full-time
- AWS
- APIs
- IT
- Employee assistance programme
Quick apply
Senior Software Engineer - Payments
OrderYOYO —Manchester
- Remote
- Azure
- APIs
- Restaurant
Quick apply
Contract Supervisor
Equans —Salford
- Full-time
- Annual leave
- Employee assistance programme
2d
Project Engineer
Vix Technology & Kuba —Manchester
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Employee assistance programme
Quick apply
Service Engineer - (UK & Ireland) - Wilmslow (Manchester)
Industrial Scientific —Manchester
- Salesforce
- English
- Travel
NSL – Cloud Engineer
BAE Systems —Manchester
- Part-time
- Hybrid work
- DevOps
- AWS
- Agile
Principal Technical & Complex Claims Leader
Prima —Manchester
- Leadership
Quick apply
Lead Data Engineer
Pennine Care NHS Foundation Trust —Ashton-Under-Lyne
- £49,387 - £56,515 a year
- Full-time
- SharePoint
- Leadership
- Annual leave
- Employee discount
11h
Supplier Quality Team Leader
Safran —Burnley
- Full-time
- Management
- Hotel
- Presentation skills
- Flexitime
- Employee assistance programme
Engineering Manager
Velociti Solutions —Chadderton
- Full-time
- Hybrid work
- Team management
- Mentoring
- AI
- Annual leave
Quick apply
6d
Senior Solutions Architect
UBDS Group —Manchester
- Full-time
- Hybrid work
- Azure
- AWS
- SharePoint
Quick apply
Process Commissioning Manager
Avove —Warrington
- Full-time
- Engineering
- No degree
- Employee assistance programme
Quick apply
CS Tech Support Engineer
Samsung —Manchester
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Employee discount
- Sick pay
2d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Solar Operations Manager
Sustain Homes Limited —Didsbury
- Up to £50,000 a year
- Full-time
- CRM software
- Management
- Continuous improvement
Quick apply
11d
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- English
- Analysis skills
1d
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- Up to 50% travel
- Java
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Senior Infrastructure Engineer
SearchWorks —Manchester
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply

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support escalation engineer jobs near manchester, eng

End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

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Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
Ticket management
Windows
Bachelor's degree
Remote access software
Technical support incident logging
Mobile device management
Organisational skills
ServiceNow
IP networking
Customer support
VMWare
Customer interaction
IT incident logging
Root cause analysis
Communication skills
Microsoft Azure
Active Directory
Intune
Mobile devices
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

Apply Now

Refine Your Search

support escalation engineer jobs in manchester, eng

End User Support Engineer I

IT Infrastructure Engineer

Senior Software Engineer - Payments

Contract Supervisor

Project Engineer

Service Engineer - (UK & Ireland) - Wilmslow (Manchester)

NSL – Cloud Engineer

Principal Technical & Complex Claims Leader

Lead Data Engineer

Supplier Quality Team Leader

Engineering Manager

Senior Solutions Architect

Process Commissioning Manager

CS Tech Support Engineer

Internal Systems Manager

Solar Operations Manager

ITS Support Engineer I, IT Services

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Service Desk Team Leader

Senior Infrastructure Engineer

I want to receive the latest job alerts for support escalation engineer in manchester, eng

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