Server engineer Work, Jobs in Knutsford, Chs (with Salaries)

Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
13d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Technical Services Engineer
Encirc —Elton
- £29,000 - £31,000 a year
- Windows
- Microsoft Office
- In-person
Quick apply
Cryptography Operations Engineer
Barclays —Knutsford
- Management
- Windows
- Project management
1d
Security Engineer
Barclays —Knutsford
- Azure
- AWS
- Scripting
3d
Senior Network Engineer (Service Provider)
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
- Communication skills
Quick apply
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
10d
1st Line Support Engineer
razorblue Careers —Salford
- £26,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
2d
Level 4 Network Engineer Apprentice
Primary Goal —Glossop
- Full-time
- Computer networking
- IT
- School
- Employee assistance programme
- Employee discount
Quick apply
Software Engineer
Convosoft Ltd —Manchester
- £35,000 - £45,000 a year
- Full-time
- Oracle
- Software troubleshooting
- System design
Quick apply
3d
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
7d
Senior Infrastructure Engineer - Windows Server
THG Ingenuity —Manchester
- Azure
- Windows
- AWS
Quick apply
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
11d
Junior Onsite Network Engineer
Capgemini —Manchester
- Hybrid work
- AWS
- Linux
- In-person
3d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee discount
Systems Engineer
Ericsson —Stoke-on-Trent
- Oracle
- No degree
- Linux

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Technical Support Agent Level 2

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£32,000 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Driving Licence
Azure
Computer Science
Kubernetes
Ansible
Microsoft SQL Server
Bash (Unix shell)
Docker
Bachelor's degree
Terraform
Scripting
IT
Linux
Root cause analysis
Communication skills
Python
PowerShell
Active Directory

Full job description

Job Role

This is an office based position.

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodia’s products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodia’s hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.
System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.
Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.
Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.
Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

server engineer jobs in knutsford, chs

Technical Support Agent Level 2

Data Center Engineer

1st Line Support Engineer

Technical Services Engineer

Cryptography Operations Engineer

Security Engineer

Senior Network Engineer (Service Provider)

IT Engineer Degree Apprentice

1st Line Support Engineer

Level 4 Network Engineer Apprentice

Software Engineer

IT Support Engineer

Senior Infrastructure Engineer - Windows Server

2nd Line IT Support Engineer

Junior Onsite Network Engineer

3rd Line Support Engineer

1st Line IT Service Desk Engineer

IT Infrastructure Engineer

Infrastructure Engineer

Systems Engineer

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