Customer experience analyst Work, Jobs in Romsey, Eng (with Salaries)

Administrator (Support & Operations)
HCLTech —City of Southampton
- Training & development
1d
Business Development and Sales Manager - Europe
Roke Manor Research Limited —Romsey
- Sales
- Leadership
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
Senior Project Manager
Roke —Romsey
- Full-time
- PMP
- Bachelor's degree
14d
Business Intelligence Analyst
Fatface Corporation —Havant
- Full-time
- Data analysis skills
- Employee assistance programme
- Employee discount
7d
Product Marketing Manager
Roke Manor Research Limited —Romsey
- Analysis skills
- Product management
- Communication skills
Campaign Lead - Cyber & Secure Communications
Roke Manor Research Limited —Romsey
- Conflict management
7d
AI Security Researcher
Roke Manor Research Limited —Romsey
- Research
- Machine learning
- AI
Head of Protective Security
Roke Manor Research Limited —Romsey
- Management
Finance Analyst (17 Month FTC)
Quilter —Southampton
- Full-time
- Presentation skills
- Communication skills
7d
Product Owner
IQVIA —Bournemouth
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Strategic Procurement Analyst
Draken —Bournemouth
- Analysis skills
- Communication skills
20h
Senior Applications Analyst
Babcock International —Portsmouth
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
9d
Systems Engineer
Roke —Romsey
- Full-time
- Computer Science
- Engineering
- System design
Systems Engineer
Roke Manor Research Limited —Romsey
- Computer Science
- Engineering
- System design
Senior Systems Engineer
Roke —Romsey
- Full-time
- Computer Science
- Engineering
- System design
Senior Product Manager – Space
Critical Software —Southampton
- £64,000 - £99,000 a year
- Full-time
- Sales
- English
- Product management
- Employee assistance programme
Quick apply
RF Design Engineer
Roke —Romsey
- Full-time
- Engineering
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Systems Engineer
Roke Manor Research Limited —Romsey
- Computer Science
- Engineering
- System design
Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)
Cubic Corporation —Salisbury
- Full-time
- PMP
- Engineering
- Travel

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Administrator (Support & Operations)

HCLTech -
City of Southampton

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Job details

1 day ago

Qualifications

Mentoring junior staff
Ticket management
Technical support
Customer support
Customer interaction
Training & development
Root cause analysis

Full job description

City Of Southampton (b), England
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

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Refine Your Search

customer experience analyst jobs in romsey, eng

Administrator (Support & Operations)

Business Development and Sales Manager - Europe

Head of Business Development & Sales - APAC

Senior Project Manager

Business Intelligence Analyst

Product Marketing Manager

Campaign Lead - Cyber & Secure Communications

AI Security Researcher

Head of Protective Security

Finance Analyst (17 Month FTC)

Product Owner

Strategic Procurement Analyst

Senior Applications Analyst

Systems Engineer

Systems Engineer

Senior Systems Engineer

Senior Product Manager – Space

RF Design Engineer

Senior Systems Engineer

Deputy Programme Manager Instrumented Live Training (Area Weapon Effects Simulation) (ILT-A)

I want to receive the latest job alerts for customer experience analyst in romsey, eng

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