Collection agent Work, Jobs in Basildon (with Salaries)

Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Restaurant Reservations Agent
Hilton —London
- Full-time
- Hotel
- Administrative experience
- IT
Senior Data Pipeline Engineer
Netbuilder —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
Quick apply
Sales Support Advisor
TotalEnergies —London
- Customer service
- IT
- Communication skills
Groups Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Hotel
- Annual leave
- Employee discount
Quick apply
3d
Principal Customer Success Manager
Forter —London
- Hybrid work
- In-person
- Leadership
- Annual leave
Quick apply
Senior Product Engineer (Full Stack)
Ophelos —London
- Hybrid work
- Master's degree
- AWS
- APIs
Technical Enablement Engineer (AEP & Data Integrations)
Havas Group —London
- Full-time
- Master's degree
- SQL
- JavaScript
- Employee discount
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Debt Collection Agent
RSM UK —Brentwood
- Full-time
- Hybrid work
- Communication skills
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Account Executive
Trustero —London
- £150,000 - £400,000 a year
- Full-time
- Remote
- Sales
- English
- Bachelor's degree
Quick apply
8d
Vulnerable Customer Manager (Backbook Integrations)
Affirm —London
- £80,000 - £118,000 a year
- Remote
- Financial services
- Communication skills
- Employee stock purchase plan
Field Collections Agent
Orbit Credit Services —Enfield
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
8d
Front Office Agent
Sircle Collection —London
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Letting Agent
The Letting Experts —Southend-on-Sea
- £70,000 - £100,000 a year
- Remote
Quick apply
Crew Accommodations Agent
Corpay —London
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Life insurance
Quick apply
Letting Agent
The Letting Experts —Gravesend
- £70,000 - £100,000 a year
- Remote
Quick apply
Trainee/Experienced Property Manager
Bryan & Keegan Estate Agents —Lewisham
- £22,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
7d

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Collections Agent (Part Time)

Onmo
London

Apply Now

Job details

Part-time
£33,000 a year

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

collection agent jobs in basildon

Collections Agent (Part Time)

Restaurant Reservations Agent

Senior Data Pipeline Engineer

Sales Support Advisor

Groups Manager

Principal Customer Success Manager

Senior Product Engineer (Full Stack)

Technical Enablement Engineer (AEP & Data Integrations)

Investigations & Collections Officer

Debt Collection Agent

Customer Operations Agent (Collections)

Reservations Agent

Account Executive

Vulnerable Customer Manager (Backbook Integrations)

Field Collections Agent

Front Office Agent

Letting Agent

Crew Accommodations Agent

Letting Agent

Trainee/Experienced Property Manager

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