Associate director Work, Jobs in Yateley, Ham (with Salaries)

Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Associate Director - Head of Trend & Change
Mace —Reading
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Contracts
- Annual leave
- Life insurance
Internal Operations Auditor Associate (Lettings & Legislation)
LRG —Camberley
- Remote
- Administrative experience
- Communication skills
Quick apply
Quality Assurance Associate
Alcon —Watchmoor Park
- Full-time
- Continuous improvement
- Quality control
- Training & development
2d
Associate Director, Medical Affairs
Gilead Sciences —Uxbridge
- Full-time
- Doctoral degree
- Analysis skills
- Project management
VacancyTitle: Housing Service Assistant
Grainger plc —Aldershot
- Full-time
- Remote
- Customer service
- Driving
Associate Director, Senior Environmental and Social Advisor (Infrastructure)
European Bank for Reconstruction and Development —London
- English
- Organisational skills
- Communication skills
Director, Proposal Management - Early Development Services
Labcorp —Slough
- Full-time
- Remote
- Supervising experience
- Bachelor's degree
- Continuous improvement
10d
Associate Director, Business Risk Lead (EU)
Bristol-Myers Squibb —Uxbridge
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- In-person
Associate Director Global CMC QU – Clinical GMP/GDP
Kyowa Kirin International —Marlow
- £66,814 - £134,641 a year
- Full-time
- Bachelor's degree
- No degree
- Leadership
Quick apply
Consultant - Acute Medicine
Frimley Health NHS Foundation Trust —Frimley
- £113,565 - £150,569 a year
- Full-time
- Acute care experience
- Training & development
- Leadership
- Relocation assistance
9d
Associate Director, Clinical Trial Disclosure & Transparency
CSL Behring —Maidenhead
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Communication skills
5d
Director of Service
ADP —Staines-upon-Thames
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Associate Director - Airport Civil Engineer
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Business development
Director, Alliances EMEA
Manhattan Associates —Wokingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
8d
General Manager
Restaurant Associates —Woking
- Up to £55,000 a year
- Full-time
- Training & development
- Leadership
- Free parking
- Annual leave
Strutt & Parker - Associate Director / Senior Associate Director, Rural Land Management
BNP Paribas —Guildford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Annual leave
- Employee discount
Product Manager
Gilead Sciences —London
- Full-time
- Hybrid work
- Communication skills
1d
Associate Director - Environmental, Health and Safety (EHS)
Vantive —Newbury
- Remote
- Engineering
- English
- Master's degree
Senior Community Nurse
Procare Health Ltd —Haslemere
- £41,957 - £50,387 a year
- Weekend availability
- Management
- Mentoring
- Training & development
7d

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Customer Care Associate

LRG -
Camberley

Quick apply

Job details

Benefits

Company pension

Qualifications

Customer service call handling
Report generation
Social media management
Microsoft Office Suite
Complaint handling
Technical support
Customer interaction
Communication skills

Full job description

Job Title: Customer Care Associate

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business.

Key Responsibilities:

Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement
Manage the Customer Care email inbox to allocate emails using the colour coding system
Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation
Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met
Promptly answer the Customer Care phone line in a professional and helpful manner
Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met
Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases
Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints
Investigate and collate data for Stage Two and Stage Three complaints
Communicate directly with complainants to work towards swift and fair resolutions
Draft high-quality written responses for Stage Two and Stage Three complaints
Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints
Support the monitoring and management of social media reviews and messages.
Assist in the administration and management of Reputation.com to maintain the Group’s online presence.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep up to date with industry legislation and regulatory changes.

What are we looking for:

Extensive knowledge of the lettings industry, supported by significant hands-on experience.
Exceptional attention to detail and clear, professional communication skills.
Propertymark Level 3 qualification (or currently working towards it/willing to complete).
Strong reporting skills, with the ability to extract and present data effectively in Excel.
Excellent administrative and letter-writing abilities.
Confident problem-solver, capable of managing legal and procedural queries from branch staff.
Collaborative team player with a proactive approach.
Proficient in Microsoft Office applications.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

associate director jobs in yateley, ham

Customer Care Associate

Associate Director - Head of Trend & Change

Internal Operations Auditor Associate (Lettings & Legislation)

Quality Assurance Associate

Associate Director, Medical Affairs

VacancyTitle: Housing Service Assistant

Associate Director, Senior Environmental and Social Advisor (Infrastructure)

Director, Proposal Management - Early Development Services

Associate Director, Business Risk Lead (EU)

Associate Director Global CMC QU – Clinical GMP/GDP

Consultant - Acute Medicine

Associate Director, Clinical Trial Disclosure & Transparency

Director of Service

Associate Director - Airport Civil Engineer

Director, Alliances EMEA

General Manager

Strutt & Parker - Associate Director / Senior Associate Director, Rural Land Management

Product Manager

Associate Director - Environmental, Health and Safety (EHS)

Senior Community Nurse

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