Retention manager Work, Jobs in Biddulph, Sts (with Salaries)

OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Junior People Partner
Hometree Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Employee discount
Quick apply
Toyota Sales Manager - New and Used Car Sales
W R Davies Toyota Stafford —Stafford
- £45,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
13d
HR Business Partner
Genus Plc —Nantwich
- Full-time
- ERP systems
- Microsoft Office
- Programmable logic controllers
- Employee assistance programme
Junior Account Manager
Radius Limited —Crewe
- Full-time
- Organisational skills
- Time management
- Employee assistance programme
Quick apply
6d
Internal Account Manager
CITY ELECTRICAL FACTORS LTD —Wythenshawe
- £28,575 - £32,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
- Employee discount
Quick apply
13d
Resourcing Business Partner
Bright Futures Care —Lymm
- £43,000 - £53,000 a year
- Full-time
- Hybrid work
- Mentoring
9d
Account Manager
Radius Limited —Crewe
- Full-time
- Microsoft Office
- Communication skills
- Negotiation
Quick apply
Engagement Coordinator - Part-Time
Culina Logistics —Market Drayton
- £20,593.20 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Conveyancing Trainer
PLS Solicitors —Altrincham
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Mentoring
- Employee assistance programme
- Employee discount
UK Sales Executive
EU Automation —Stafford
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- English
- Employee assistance programme
Quick apply
11d
HR Advisor
GXO Logistics —Crewe
- £36,120 a year
- Full-time
- Microsoft Office
- Team management
- Human resources
- Annual leave
- Employee assistance programme
12d
Manager
TBC —Stockport
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
CRM Manager (12m FTC) | LOOKFANTASTIC
THG —Altrincham
- CRM software
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Deputy General Manager
The Car Park People Park Stay and Fly Ltd —Woodhouse Park
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- English
- Free parking
Quick apply
Principal Product & Marketing Manager
Waters Corporation —Wilmslow
- Analysis skills
- Product management
- Leadership
Care Home Manager- Nursing Home,Manchester
Surecare UK ltd —Manchester
- Up to £65,000 a year
- Full-time
- Management
- Nursing home
- Continuous improvement
- Free parking
Quick apply
HR Advisor
Howmet Aerospace —Glossop
- Monday to Friday
- Microsoft Outlook
- SharePoint
- Negotiation
- Free parking
- Bereavement leave
Quick apply
SEND Learning Mentors x 2
The Trafford & Stockport College Group —Cheadle
- £30,204 - £32,013 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Annual leave
13d
CRM & Loyalty Manager - THG Nutrition
THG —Manchester
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d

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retention manager jobs near biddulph, sts

OOH Contact Centre Manager (32 Hours)

PropCall -
Stretford

Quick apply

Job details

Part-time
£15.38 - £17.95 an hour

Benefits

Casual dress
Cycle to work scheme
Company events
On-site parking

Qualifications

Management
Computer literacy
Maintenance
Emergency management
Microsoft Office
Performance management
NVQ
BTEC
Communication skills

Full job description

Would you like to be a vital part of the growth plans for a rapidly growing Out of Hours Property Management Service Provider?...

Job Title OOH Contact Centre Manager

Department Group OOH Operations

Tier & Band Tier 2 Band 4

Reporting to Operations Manager

Hourly Rate Range £15.38 - £17.95 Dependent on Experience

Hours & Days of Work 32 Hours P/W, Sunday 10am-8pm, Monday 3pm-11pm, Tuesday 3pm-11pm, Friday 3pm-11pm

Interview Process Pre-Screen Telephone, Interview In Person @ Office x 2

Team manager & Shift Leader for our OOH Operation

Key Responsibilities

· Employee Retention and Engagement

· Client Contract Retention & Quality

· Answer Rate KPI Delivery

· Attendance Management

· Performance Management

· Quality Monitoring & Feedback Management

Experience

· 3+ Years management experience within a call centre setting.

· 1+ Years within a Property Maintenance setting, albeit can be linked in FM call centre environments. General real estate agency works does not count. Property Maintenance only with experience of reactive emergency settings

Industry / Sector Experience

Property Management, Accident handling, Emergency Call Centre Management. 999 Call Centre Managers. Pressurised call-handling settings.

Previous Role Types & Seniority

Contact Centre Team Leader/Customer Service Team Leader/Helpdesk Team Manager/Service Centre Manager/Contact Centre Manager/Middle to Lower Senior Level Office/Contact Centre Management

Achievements we would Like to See

Regularly hitting own and departmental KPI’s (with a focus on real time management of shift answer rates & wait times in addition to continuous improvement/quality KPIs).

Can evidence specific examples of turning around under performance & building a team to achieve targets consistently.

Ownership of the real time activity during often high-volume shifts independently & with assistance from peers.

Developing colleagues for internal progression.

Technical Ability

Computer literate, experience using CRM’s, Telephony Software & Microsoft Suite.

Preferred Qualifications (Nice to Have)

Any Property Management Qualifications (ARLA etc..).
ILM Qualifications
Relevant NVQ/BTEC/Degree
GDPR / H&S / CIPD in People or L&D

Soft Skills / Competencies

· Emotional intelligence, someone experienced with managing & motivating people.

· Maturity, can up-hold standards and understand the direction business is heading in.

· Desirable if experienced with less sociable hours work.

· Problem solving, risk assessment and understanding clients & how to make our service the best product/resolution for clients.

· Strong communicator with seniority in their manner.

Cultural Fit

· Team Player Dynamic should be Co-operative with existing management team, willing to learn company and industry specific methodology. Confident in their ability but not too rigid that they’re not willing to work together, compromise and remain resilient throughout. -

· Comfortable making quick decisions during live shifts under pressure.

· Able to run the shift with independence, autonomous in their operation of the shift.

· Musty be visible, vocal & approachable to the team during a shift in real time, leading from the floor. This role is not for someone who manages from behind a desk via email retrospectively.

· Collaborates with Operations Manager and SPM & PM Peers to ensure shift coverage and share best practices.

· Clear communicator, able to give instructions with confidence and debrief in quieter moments on shift.

· Gives live, real time soft skills and process coaching pro-actively throughout shifts, alongside more formal documented feedback

Success Metrics

What does success look Like in 90 Days? Colleague should be fully assimilated within the team with strong understanding of their reports and wider team. Should be directing the Saturday shift towards achieving individual and team KPIS.

What does success look Like in 1 Year? Colleague should be consistently evidencing that they are following all relevant people management policies, their team should be compliant and KPIs consistently on target, working towards own personal development.

If this sounds like the opportunity for you, please apply now!

Pay: £15.38-£17.95 per hour

Benefits:

Casual dress
Company events
Cycle to work scheme
On-site parking

Experience:

Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in biddulph, sts

OOH Contact Centre Manager (32 Hours)

Junior People Partner

Toyota Sales Manager - New and Used Car Sales

HR Business Partner

Junior Account Manager

Internal Account Manager

Resourcing Business Partner

Account Manager

Engagement Coordinator - Part-Time

Lead Conveyancing Trainer

UK Sales Executive

HR Advisor

Manager

CRM Manager (12m FTC) | LOOKFANTASTIC

Deputy General Manager

Principal Product & Marketing Manager

Care Home Manager- Nursing Home,Manchester

HR Advisor

SEND Learning Mentors x 2

CRM & Loyalty Manager - THG Nutrition

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