Senior support analyst Work, Jobs in Bristol, Eng (with Salaries)

Senior Energy Billing Analyst
Optimised Group —Bristol
- Data analysis skills
- Communication skills
- Annual leave
- Life insurance
Consultant - Senior Consultant, Software Development Engineer in Test (SDET), Engineering, Defense & Security
Deloitte —Bristol
- Hybrid work
- Azure
- Java
- AWS
Team Lead, Pensions Systems Analyst
Gallagher Benefit Services —Bristol
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Office
7d
Senior Project Manager
Bristol City Council —Bristol
- £68,653 - £76,046 a year
- Full-time
Contract Migration Lead
TLT —Bristol
- Full-time
- ERP systems
2d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Social Care Data and Analysis Team Leader (Job-share)
Office for Standards in Education, Children's Services and Skills —Bristol
- £69,322 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
10d
Lead Business Analyst
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
7d
Senior Transport Credit Risk Analyst – Residual Value Risk
Lloyds Banking Group —Cardiff
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
2d
Funding Analyst
Research England —Bristol
- £37,841 a year
- Full-time
- Presentation skills
- Agile
- In-person
- Annual leave
- Flexible schedule
8d
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Senior Statistical Analyst
Research England —Bristol
- £46,743 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Pensions / HMRC Oversight Analyst
M&G plc —Bath
- Full-time
- Military
- Annual leave
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Master's degree
2d
Credit Risk Analyst
Ayvens —Bristol
- Full-time
- SQL
- IT
- Communication skills
- Free parking
- Annual leave
Data Governance Manager
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Communication skills
9d
Impact Analyst
North Somerset Council —North Somerset
- £35,412 - £38,220 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Annual leave
1d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Protective Threat Intelligence Analyst
Lloyds Banking Group —Bristol
- £44,901 - £54,879 a year
- Full-time
- Hybrid work
3d
Senior Finance Analyst (12 Month Fixed Term Contract)
Zellis —Bristol
- Microsoft Excel
- ERP systems
- Accounting
- Annual leave
10d

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senior support analyst jobs near bristol, eng

Senior Energy Billing Analyst

Optimised Group -
Bristol

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Life insurance
Car scheme

Qualifications

Data analysis skills
Communication skills

Full job description

At Optimised, we help organisations take control of energy, utilities and sustainability performance – reducing cost, carbon and operational complexity at scale.

We’re looking for an experienced and detail-focused Senior Energy Billing Analyst to support the continued delivery of high-quality bureau services and join our Utility Management Team.

This is an important role which requires someone who understands the utilities industry, enjoys solving complex billing challenges, and takes pride in delivering excellent client outcomes.

If you’re motivated by accuracy, continues improvement and working for a company genuinely driving the transition to net zero, we’d love to hear from you.

Why join Optimised?

We’re not just another consultancy.

As a certified B Corp, we combine commercial performance with genuine environmental impact – helping organisations reduce energy consumption, control utility spend and accelerate decarbonisation.

With offices across the UK, this is an exciting opportunity to join a business with strong momentum, ambitious plans and a clear purpose.

Our solutions span:

Utility Management
Net Zero Reporting & Sustainability
Energy Management, Data & Performance

We work closely with clients to deliver measurable operational and financial outcomes – not just reports and recommendations.

The opportunity

This is a senior operational role within our Bureau Team, focussed on supporting the accurate and efficient management of client utility portfolios.

Working closely with Client Services, Procurement, and Metering Teams, you’ll play a key role in managing complex supplier and client queries, validating utility invoices, supporting bureau operations and improving internal processes.

Reporting to the Bureau Team Manager, you’ll act as a senior technical point of expertise within the Bureau Team – supporting colleagues with complex billing queries, providing guidance to team members, and helping drive consistency and best practice across bureau operations, reporting and processes.

You’ll engage with clients, suppliers and internal stakeholders to ensure high standards of service delivery while helping clients better manage utility cost and consumption across their portfolios.

This opportunity will suit someone who:

Understands utility billing structures and bureau operations
Enjoys analysing data and solving complex billing issues
Can build strong working relationships with clients and suppliers
Takes ownership and works proactively in a fast-paced environment
Wants to be part of a business making a genuine difference

Experience of working within the utilities industry, such as an energy bureau, supplier, consultancy or billing environment
Strong understanding of electricity and gas billing structures and validation processes
Experience handling supplier queries, change of tenancy processes and billing investigations
Strong Excel and data analysis capability with experience of managing large datasets and producing reports
Excellent communication and stakeholder management skills
Ability to support and mentor less experienced team members
Strong attention to detail and commitment to delivering accurate outcomes
A proactive and solution-focused approach mindset
Confident in learning new systems and adapting to change
Eligibility to work in the UK

Providing an excellent client experience to internal and external stakeholders
Acting as a senior escalation point for operational issues and complex supplier queries
Supporting and mentoring junior members of the Breau Team
Validating utility invoices and investigating billing anomalies
Managing client and supplier queries in line with agreed service levels and KPI’s
Processing and managing change of tenancy requirements
Producing portfolio-wide reports for clients across utility portfolios
Maintaining accurate client, site and billing data within internal systems
Supporting supplier transitions and procurement activity where required
Identifying opportunities to improve bureau systems, operational processes and workflows
Supporting continuous improvement initiatives across the wider Utility Management Team
Attending client meetings and representing the Bureau Team where required

Competitive, industry benchmarked salary
25 days annual leave increasing to 28 days with length of service (+ bank holidays)
Option to buy / sell up to 3 days holiday each year
Contributory pension scheme (5% Matched)
Life insurance
Private medical insurance
Enhanced family leave policies
Award-winning employee assistance helpline and online GP service
Cycle to work and EV car scheme
Annual railcard
Annual flu jab and eye test
A professional development and sustainability allowance
2 x sustainable holiday travel days
1 day off paid each year to volunteer for a charity of your choice
Up to one professional membership fee paid for by the Company each year

Recruitment agencies

At Optimised we have selected agencies who we work with and will not consider CV’s or speculative proposals from any agencies outside of this, and therefore we kindly request you not to contact us.

Any CV’s received from any agency which is not nominated to work for this specific position, and which are not received via our internal ATS will be considered as unsolicited and the property of Optimised, with no obligation to pay agency fees.

We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all of the experienced listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunity that create an environment of growth, diversity, and inclusion for everyone.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.

Apply Now

Refine Your Search

senior support analyst jobs in bristol, eng

Senior Energy Billing Analyst

Consultant - Senior Consultant, Software Development Engineer in Test (SDET), Engineering, Defense & Security

Team Lead, Pensions Systems Analyst

Senior Project Manager

Contract Migration Lead

Senior Service Desk Analyst

Social Care Data and Analysis Team Leader (Job-share)

Lead Business Analyst

Senior Transport Credit Risk Analyst – Residual Value Risk

Funding Analyst

Senior Analyst - Data Enrichment

Senior Statistical Analyst

Pensions / HMRC Oversight Analyst

Senior Statistical Officer

Credit Risk Analyst

Data Governance Manager

Impact Analyst

Lead Service Desk Analyst

Protective Threat Intelligence Analyst

Senior Finance Analyst (12 Month Fixed Term Contract)

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