Technical support Work, Jobs in Falkirk (with Salaries)

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IT Cyber Security Analyst
St Andrews Links —St. Andrews
The ideal candidate will possess a minimum of 3 years of experience in IT security and demonstrate proficiency in establishing practices that align with…
£45,000 a year
1st Line IT Support Engineer
Ferguson Marine (Port Glasgow) Ltd —Port Glasgow
Support deployed IT technology, products and services associated with Ferguson Marine, working closely with business stakeholders and external partners to…
£26,000 - £28,000 a year
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technical support jobs near falkirk

As our Senior IT Engineer, you will be responsible for:

Acting as an escalation point to 1st and 2nd line technicians.
Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
Maintaining a high degree of customer service for all IT Support queries and projects.
Accurately updating /maintaining our ticketing system and striving to exceedSLAs.
Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems.
Liaising with third party software\hardware providers to expedite prompt resolutions for clients.
Provide guidance on cybersecurity and IT best practices.
Effectively managing tickets & task through a PSA.
Managing Project works efficiently.
Mentoring and supporting colleagues.
Providing technical support resource to support teams.
Maintain accurate technical documentation and asset records.
Out of Hours work on occasion

Skills / Experience preferred:

Proven experience in a 2nd/3rd line support role within an MSP.
Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting
Varied Cloud Solutions experience.
Configure and manage virtualised environments (Hyper-V, VMware).
Familiarity with backup solutions, RMM tools, and IT security practices.
Exchange Online, Microsoft 365 deployment, operation and troubleshooting
Active Directory and Group Policy Administration
Microsoft Azure deployment, support and development exposure.
Networking – Routers/Switches/Firewalls installation, operation and troubleshooting
Cisco Meraki &Unifi configuration, deployment & management
Connectivity – Experience specifying and deploying Fibre, MPLS, EFM,vDSL.
Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec
Excellent troubleshooting and communication skills across a variety of disciplines
Desirable/advantageous Telephony – 3CX,Gamma, Microsoft Business Voice.

Preferred Qualifications:

HND or BSC / Degree in Computer Science
Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage.
ITIL v4 certification(or willingness to work towards it)
Current Driving License and owncar required.